McDonald's

I went in today and ordered spicy deluxe mcCrispy and apple pies. There was nothing spicy or deluxe about this sandwich. The bun was burnt and chicken was not spicy and there was no spicy sauce on top. What a disappointment. And definitely NOT what I paid for. Apple pie was burnt and inedible. Waste of money.

We ordered curbside and the food took a long time to get us and didn't taste great. Fries tasted like cardboard, mcflurry and icee were partially melted, and the iced macchiato tasted burnt. At least the ranch chicken snack wraps were good, but I'm never coming back to this one.

If you can get past the rudeness of the cashier and manager, you might like the place. But if you buy dessert ice cream you will pay a high price. I think many other places have better dessert. Looking at quantity of what you get.

Customer service has improved significantly from when I started to attend this location. Just make sure you double check you meal I was in such a hurry i received it incomplete

I recently had a disappointing experience at McDonald's. I ordered a hamburger and fries, specifically requesting that the fries be cooked fresh. Upon arriving at the window, the fries were brownish and lukewarm, and the attendant (whose name tag read Libest or something similar) claimed they were freshly cooked. She made a comment under her breath, rolled her eyes, and asked me to park. I declined, reiterating my request for fresh fries. The attendant mentioned that they were on a timer; I replied that I was also on a schedule. The manager then appeared and gave me a perplexed look. I intend to contact corporate.

I placed an order on Uber Eats and they said they never received the order. I’m not sure how they never received something if it’s placed through an app that’s crazy to me. This order was more than a hour which was diabolical to me being that this McDonalds is 10 mins from me but I couldn’t go myself at the time & this order was for my son & then they have attitude when calling to find out about the order. If I could give 0 stars, I definitely would. Ridiculous!

I asked for 10 pc chickens nuggets and they gave me a bug Mac instead 🙄🙄🙄🙄

This McDonald's is terrible. I was there on Sunday, March 24th, 2025. I ordered a quarter pounder and cheese and a drink from the kiosk because, you know, a real person can't ring your food up anymore. I waited 22 minutes in the lobby with my number, and no one ever brought me a sandwich or a drink. I approached the front counter to inquire about my order. The order was clearly sitting there in a bag. When I asked about it, the employee told me that he assumed already had my food. What was that assumption based on? I have no idea. You then looked at me blankly and just said sorry. When he handed me my drink, a frozen Coke, it erupted out of the lid and went everywhere all over the counter. He just looked at it like you had no idea what to do. This is when I politely asked just to get a refund because I didn't have the time to wait another 20 minutes. They processed a refund. I then politely asked if there was a manager, and then a tiny black woman came at me like a pack of dogs on a three-legged cat. She immediately got loud and accuse me of raising my voice, which I never did. I tried to have a conversation with her, but she insisted they were understaffed even though I could see at least six people standing around doing nothing but watching this drama unfold at a McDonald's that was almost empty on a Sunday afternoon. I asked for the name of the store manager. She refused to give it. She said that was personal private information and they weren't authorized to give it out. I'm pretty sure if I had looked around I might have seen it posted somewhere because that seems to be common practice for fast food restaurants. But, I didn't have the opportunity to do that because I was promptly asked to leave. I also asked for her name as she had no name tag on; she refused to give it. Finally, I asked for the name of the store owner or an email, and I was also refused that information. I was told to come back on Monday and talk to the manager. I, instead, called the store manager on Monday. I did receive an apology and a "guarantee" that she would look into it further. The store manager told me she had been informed of the incident but had yet to investigate it. I encouraged her to review the security footage to look at my body language and, if possible, to hear the conversation. I've never been so poorly treated at a restaurant in my entire life. I don't know what I expected out of McDonald's. I mean, honestly, I'm sure they think this is all on me. But, it doesn't seem like too much to ask that if I have to use your kiosk ordering system and take a number you deliver my food in less than 20 minutes when there's three other customers in the lobby and six people working. We're all doomed.

I would give this place a -40 if I could. What a mess! I order a meal and I ask for a Coke with the meal, even after even after the lady at the window asked me if I got a Dr Pepper and I tell her no. Low and behold, I drive off and I have a Dr Pepper. I come back inside to tell them I asked for a regular Coke, not a Dr Pepper and then they say they have no ice and all the sodas are flat. And there were like three or four people at the counter complaining of the same thing. If you don't have what is needed for a product, then why are you still selling it to the customers? I mean, this is ridiculous!!!

Gawd dam I've been to some bad McDonalds but geeez this gotta be the worse one. Dry burgers, tartar sauce completely missed the fillet o fish just on the box and sandwich placed on top. 0 stars if possible. Just close down already. The manager should know better, they serving old burgers, old food....old enough to sue for health violations.

The food was sub par at best. How can you possibly screw up fries this bad i am honestly amazed. I have never been to a mcdonald's where you are charged for asking for ketchup. Drive an extra 10 mins if you have to never going back again.

I ordered fries and had to wait over 40 minutes to receive them. once i did, the workers called me an impatient old man because i asked why it took so long for fries. a young worker had a nose piercing in, and her hair was down while she was serving food!! i will never go here again.

I chewed up an apple slice that was spoiled. Immediately after spitting it out in horror I notice the awful sour smell coming from in the apple slices bag and the deep brown rotten discolored foul smelling apple slices. After taking photos of my clearly soiled food, I feel tingling on the sides of my tongue that have not stopped for now 15 minutes. I also would like to mention that the fries tasted like they were fried early this morning in yesterdays oil, they were so gross tasting and burnt cold I also threw them away. I basically only ate a sandwich and an ice cream cone for lunch today because nothing else I received was edible. ^^ is my complaint to this McDonald's written Sept.14 & manager, Dania responds today with "I have shared your experience with my restaurant team to ensure that they focus on these areas of needed improvement." I can't believe I wasn't immediately offered a refund (at the bare minimum) after what I experienced.

This McDonalds will not do many things that every other McDonalds will. Literally the simplest things--they will not mix two different flavors of ICEE, for example. You can not rely on any brand consistency and for that reason alone, I would go to a different location.

This mcDonald's decided not to honor a teacher's Appreciation Week special coupon when it says ALL McDonalds's locations participating. It's a disgrace that that they would disrespect teachers in their community in this way. Not only do they falsely advertise at this location but they take you order at the very last window so you can waste an entire 20 minutes in line to find out. Why the fuck is there a drive-thru ordering system yet you have to make your order at the last window? No wonder the workers here are so slow and incompetent. What else could I expect from McDonald's.... that's why I never eat at these shitty places.

Even though it's McDonald's u still have to give credit where it's due this the only McDonald in south Broward I will come back to not only u get the stuff right the first time but there are genuine people who actually work there not just stuck up wanna be robot people I have to give these 3 people recognition where it's due. I hope they stay and get a raise because they will deserve it. Thank you McDonald's for haveing ur shit right for once in 50 locations but, sweet kind customer service food always hot and on time the place is always clean too that's a bonus, these people are trice and Eli's and Jesus thank you so very much for serving the community I appreciate you 3 very much

1972. That's the year I worked at the Hollywood McDonalds across from the Fashion Center and it was one of the best nationally. We did things the old way and served customers with exactly what they wanted calling them special orders. We were a burger place and didn't serve chicken or some of the other stuff. We hired good people who could work fast with a smile and not the brain damaged pay check oriented jello heads. Bad service and a horrible product. Cheeseburgers that taste sour. French Fries that taste good but only due to the 18 different chemicals added to what began as a potato. By the way, those 18 chemicals are cancerous. Price!!!! Why would anyone spend money at Micky D's when you can walk across the street to any other restaurant and get a good meal for at most the same price. The greatness of McDonald's died a while ago. Bury the golden arches and let move on. As bad as this review is of McDonalds, Burger King and others would be worse and I can't do it because I'm not supposed to curse or ridicule others. This is based on the McDonalds in the area of 128th Street and Biscayne Blvd in Miami. Change the personnel and clean up your food or just close the doors. Such a shame that as a kid growing up,I would be so happy receiving McDonalds from my parents each Friday night and was proud to work there while in High School.......no more.

Ordered my food. No one else inside. 15 minutes later no food. Told by the lady they had to clear the drive thru. Okay not my problem but hello. Finally got my food. They don't give a crud about customers.

I don't know what's up with this restaurant. I went by there the other day to get lunch. I saw a lot of cars going through the drive-through, but I was planning to eat inside. I tried to open one of the doors, and it wouldn't open. Then I went around to the other side of the building, and that door seems to be locked too! I see a lot of complaints about this McDonald's location now, and I'm wondering why they can't get their act together. This is pathetic!

Worst McDonald's ever Waited in the drive-through for over 30 minutes without any single car moving lady was super rude and not helpful about the situation at all

If you are trying to stay away from COVID this is NOT the place you want to come to!! All the tables were dirty, no workers wearing gloves, sodas were flat, fries and nuggets were burnt and order was wrong after being help by 3 associates Never going back

Just came through for breakfast. Me and a Long line of people sat there and waited for someone to take our order. I went directly to the window where these little kid workers started to laugh and hide from me because they are too lazy to work. Disgusting service

I ordered 2 value meals with large fries. I'm tired of the deceptive business practices! Both orders of fries almost eaquals 1 large fry. I am going to look into a class action lawsuit! I know people that work here. I know how you train the to do this.. it is not right. If this happens again, I will go from the drive through & walk in & return the whole meal.

On November 2, 2020: When a drive thru customer orders and pays for an apple pie, they expect to get an apple pie. When that same customer calls the store because he was robbed, he expects someone will answer the phone. McDonald's stole from me. I reported this problem on McDonald's website. on November 2, 2020. Their reply was to thank me for letting them know. Their email was sent from a "no reply" address. McDonald's reply on November 5. 2020: Thank you for taking the time to share your recent experience at the McDonald's located at 3247 HOLLYWOOD BLVD. As the Customer Service Representative of this restaurant, I hope you will accept my apology for your unsatisfactory visit. Our goal is 100-percent customer satisfaction and my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I'm sorry you feel we have let you down. Please be assured, I am following up at my restaurant to address this issue. Your feedback serves as a valuable reminder that our customers are our number-one priority. We truly appreciate your feedback and again thank you for taking the time to share your experience with us. We hope to have the opportunity to serve you in the future. Kathy Vandelay McDonald's Customer Service Representative McDonald's Restaurant 5944 Notice that their canned response has the address as 3247, not 5835. They can't even do that correctly. Neither the store, franchise operator, nor Corporate office care enough to give me my money back. I'm done as a customer.

So many errors and delays in the drive-thru that they lock the door entering from the pull-over spot due to an incorrect order. Corporate needs to send help & attempt more training, it's that bad.

Long wait for three cheeseburgers with a patty missing on one. Very minimum effort at this location

Says open 24/7 come here and I guess they didn't feel like working.. and put cones up blocking the drive thru...

I swear how this place stays in business is beyond me 12 minutes in line. Go to Burger King.

This is by far the worst McDonald's I have ever ordered food from. The order comes wrong every time. Always over salted on everything. Unfortunately it's the closest one to my house and it sucks...

Nothing but a bunch of damn kids working at this McDonald's! I ordered some hash browns one night and they told me to wait out front which I didn't mind cause I knew my food would be fresh. So I'm waiting, and 15 minutes pass then another 15 minutes pass so I'm like ain't no way it take that long for some hash browns to cook. I go inside with my receipt and I'm like I'm waiting on the hash browns and the girl screams WHERE ARE THE HASH BROWNS and dude goes OH I FORGOT and didn't say sorry or nothing! Pissed me off so fucking bad. I could threw them damn hash browns right in the back of his head. Very rude. Y'all need to separate some of these kids and put them on a different shift cause all they doing is fucking up and getting paid.

Would give 0 stars if I could. This McDonalds always had a long wait for the lowest quality of food. They take their time and slack on every meal. Food is never fresh and always cold after waiting at least 15 minutes for your food.

McDonald's Restaurant #924 will never again go to this store. I placed an order through the drive thru which included 2 double hamburgers. I went home and realized order was wrong and they gave me 2 single hamburgers yet they charged me for 2 doubles.. I went all the way back and and explained what happened and was given an attitude by the employee at the drive-through.. They corrected the order but then when I asked for new french fries since the ones they originally gave me were now cold... I was again given an attitude and told "we can't do that" all while eating an ice cream cone in front of me. UNACCEPTABLE AND UNPROFESSIONAL. Obviously employees are not trained well or they just don't care and obviously the managers don't care either since they found it OK for their employee to be eating while serving me my food. So sorry for interrupting your eating time and yet you screw up my order and give me an attitude???

I feel one star is generous. This is the absolute worst McDonald's in the history and you can not convince me otherwise. Food is always cold, they don't fill the fries, always dirty, no customer service skills by anyone, no milkshakes (but that's not a shock), food is always a mess in the bag, chicken is always burnt- the list doesn't end. The biggest favor I could do for you is to not go t this McDonald's, you rather eat the gum off of someone's food after they walked in a pile of dog poop in the wet rain. Go to the one off of I-95 and Hollywood Blvd, at least their food is hot.

Worst customer service!!! They give an attitude toward customers, and they wanted to replace a smoothie for a soda with no refund.

Took 47 mins inside to order and get my order. Custumer service at this location sucks. All staff including manager needs to be re-trained. Staff arguing and yelling to customers. Dirty place. Won't be back at this location.

Worst Mc Donald's I've ever been to. They were out of milk, cup holders and were using napkins they must have bought from a local store. My fries were burnt. My burger tasted weird with too many onions and instead of nuggets they gave my son a sausage patty in a box marked nuggets. Do not go here.

This is the worst Mc Donald's! Every time I come here they tell me to park and wait and they'll bring me my food. They take long as hell. This is the ONLY fast food restaurant that does this and they get my order wrong half the time and nobody ever picks up the phone so I can let them know. I saw an employee at the door and I asked her if she could send someone out here because they had forgot some of my order. This woman smoking her black and mild WITH the door open to the restaurant says oh no I can't I'm on break and another employee comes and says oh you will have to get your car and come inside,Now I have to get my 3 kids including a NEWBORN ,masked and get out the car to go inside to get the rest of the order they forgot?? Hell no. I asked her for her manager name and she continued to argue with me that I could just back up and scream out my window. Their attitude is nasty and so unprofessional.They are so rude all they do is talk to each other about personal things and cuss RIGHT AT THE WINDOW so customers can hear. They definitely need to clean house.

This place is the same as all of the other McDonald restaurants. I've been to this one on multiple occasions. The only real complaint I have is that the burgers always seem to be over done. Seems like they've been sitting for a while. Now, on this trip the fat pudgy f..kr in the white shirt only let me have only one ranch dressing with the large order of fries. Every other time I have come I always got two. Oh well.

Whoever the females working on Monday night of September 7th are useless lol, yelling at customers, horrible service, and the menu is cut in less than half so they don't have to do anymore work than they need to lol

This has to be the worst McDonalds ... they ALWAYS eff up your order. Gosh! If you choose to go here, you MUST check your order before you leave!! Don't go there if you're in a rush! Ugh!

I understand it's Hollywood and you're busy, but when your A.C. is out give people their drinks while they wait 1/2 hour For their food. Try to get the order right. I ordered an egg muffin with a sprite. I got a sausage mcmuffin and a coke. Not happy.

Worst service in the world, they don't care about you. I have been waiting at the curbside area for 30 min, I have called twice and they keep saying they are dropping the fries, unbelievable. Other people come and go with their order and I am still here. Unfortunately my debit card is was already debited so I cannot leave. It's 6/10 about 10:30 pm.

Never again not because of there 4 screw ups on one order but because the manager let the cashier run the show and he messed up the order the whole store staff and customers alike watching after 4 trips into the store he got an attitude over what they screwed up and then after fighting with the cashier not the manager bc she was in the corner laughing i got my refund with an attitude

Typically I'm not one to leave bad reviews especially since I'm in the industry myself. I've lived near this particular McDonald's for a few years now. When I first started coming here the drive-thru was fast and efficient like every other fast food restaurant. Now within the last few months I don't know what changed, but they're no longer taking orders at the speaker you order at the window which causes you to be in this line for a good 45 minutes to an hour I've been sitting here for 30 minutes and have yet to order and it's not that the speaker is broken because it works enough for them to tell you to drive up to the second window and Order. I've watched at least 8 to 10 cars leave, I'm sure whoever owns this or lives off the sales of this McDonald's would not be happy to find out that all their money is just driving away. And it's every time you come to this McDonald's late-night now you order at the window which totally defeats the purpose of the speaker, ordering there and by the time you get to the window your food is either ready or almost ready not sure if it's the employees are pocketing cash or it's a timing thing but it's really annoying already. If it's a broken system... FIX IT ALREADY! PLUS the ice cream machine is always OFF no matter what time of day it is!

Drive thru wait times are often frustratingly long. Food is either old and soggy, or you have to wait for them to prepare your order and even then its wrong or disappointing. Go elsewhere if you have the option. I'm assuming quality has suffered as a result of their location feeding them business.

Waited in the drive thru for a very long time. Ordered a double quarter pounder no onions (allergic). Got home with cold fries and a cold overcooked double quarter pounder WITH onions. Top it off, the girl at the drive thru window didn't speak english. What a waste. Not even worth a one star review!

Can handle mistakes, can handle delays, cannot handle staff pretending to be managers and hanging up on customers who may have a concern. Who do these kids think they are? And where is the real manager? Owner? Is this how McDonald's is supposed to be Run? Never again! Stay away from this store!!!

This is probably the worst McDonald's In Hollywood, lied about not having fries, gave me the wrong food and had no manners at all, would highly recommend you don't go there..

Waited a little less than an hour. Feel stupid for doing so but McDonalds is one of the only places open on a Sunday night. They tell you to pull up to the second window to order the food. If you can't operate properly, don't operate at all.

Normally I love McDonald's, but tonight and THIS PARTICULAR LOCATION we sat in the drive through for OVER an hour. Myself being a Former McDonald's employee, I know "the ropes". And that length of time in the drive through EVER is absolutely unacceptable anywhere. So we finally get to the window and the gentleman working kind of rudely asked for our receipt, which was somewhere in the glove box at this point. So fumbling around i just told him o didn't know where it was but told him the order. He said nothing, walked away aggravated and came back with our receipt. Asked if this was it and we confirmed. He handed us our bag and then started at us..We asked if we could have our drinks, so he got them. We left and (haha in my opinion THIS is the worst part) the fries were awful. (We both ordered large) They were warm-ish and definitely FAR from fresh. ...after that long of a wait and awkward customer service, fresh, hot fries were not only expected but kind of mandatory....I'm not sure if this location had some issue or something but this was one of the worst Mcdonalds visits I've ever had.

This McDonald's is no good there are better ones. This location the place is not that clean. The staff was arguing in the back about who is not working. It is filled with children working and taken there time serving your food. I waited over 30 minutes for a pie to be given to me after I got my food and ate. I wouldn't recommend going there if you want fast food and your order done right the first time.

This people can't manage to ever get an order right, the owner is a thief that makes his employees super size the food without asking and the drive thru is always slow and they make you wait on the side and give you cold food.

They have FOREVER lost me as a customer. Every single time I visited this place, the tables look like they haven't been cleaned for hours. But here's the last straw: It's another hot Florida day, so I buy a drink here. But when I go to the soda machine to get a refill, the manager approaches me and tells me to throw it away. Are you serious? Not wanting to cause a scene, I dump out my Coke. Then he wants me to throw out my cup. A rude employee's one thing, but a rude manager? If he treats his customers like trash, why should we patronize his business? So, yeah. I'm never coming here again. Customer satisfaction be damned. I strongly recommend you pass this place for a different McDonald's. Or different restaurant altogether. You'll be doing yourself a favor.

The fact that they are serving breakfast all day now because of how Taco Bell is kicking butt, you would think that they would be more careful when making the orders for their customers. However..... I order the Egg McMuffin and get an english muffin with some runny yellow sludge which I guess is cheese and a nice hot round egg and it's on a nice warm (if a little over toasted english muffin) and that's it......... WHERE'S THE MEAT????? WTF??? Do I have to get the little older lady from the Wendy's commercial to yell??? Why when it's one of your biggest sellers can't you seem to make a sandwich with 4 items and get it correct?? Well I gotta say I'M NOT LOVIN IT!!!

I went to this Mc Donalds last night around 12am. I ordered 3 10 nuggets and a #1 with no salt on the fries with a fruit punch. The employee manager who ever it was was very rude when i told him may i add another 10 piece and i was paying for the bic mac meal on a card he was like "oh not tonight, now i have to erase the whole order" Then when my card declined he stated " LOL the card is not even approved" and i apologize Like " Sir I'm sorry you don'y have to be rude about it . My frush punch was like red water not because of the ice the fountain was not good. I've worked for this company before and I know customer add and change there order alot but as a manager for a company that you are working for he was EXTermely RUDE. Never again