McDonald's

I was just charged $.50 for a cup of water. This location frequently has problems keeping up with the demand and fulfilling customer orders correctly which all of that I can look past because this is fast food after all and I have worked in restaurants. They're clearly understaffed and I'm not going to fault the employees because management/owners can't/won't staff appropriately. I can even understand a small fee for the cost of the cup lid and straw I guess maybe on a small business but this is McDonald's you're a chain to charged somebody $0.50 for some water when the materials probably cost about $.04 is just asinine and you're just ripping people off now.

I genuinely dislike this place with such intensity. The people are always terse or angry, the service sloooooow (I just waited 20 minutes for three staple items!), and the food is underwhelming! ALL THE TIME! How do you mess up MacDonald’s?! I was so angry, my watch warned me that my heart rate had gone above 120bpm! This place will never see me again. NEVER!

Waited over 30 minutes for food only to find out they don't start making your order until you pay. When you order at the kiosk IT DOESN'T TELL YOU THAT. There was no one at the cashier to pay for my order so my food didn't get started. Last week when I stopped the wait was again over 30 minutes and the fries were old and cold and the fish sandwich was a brick. This is THE WORST McDonald's ever. Management/Owners YOU NEED TO DO BETTER.

Somehow one of the slowest, rudest McDonald's around. I think if they paid better they could have less turnover and staff would be happier! I know fast food is a tough job- crew is generally happier/ hardworking if management treats them well (so wonder what's going on at this location 🤔)

I have never been to a worse McDonald’s in my entire life in terms of the food quality. The fries were rock solid and soggy at the same time. I couldn’t finish them- and that’s saying something because who doesn’t love McDonald’s fries. Unfortunately, this wasn’t a one off experience, because we’ve tried multiple times.

Genuinely terrible experience every time I come to this place. Our mobile pick up order I believe was forgotten about because we waited over an hour for 2 cheese burgers, 2 small fries, 2 chicken nuggets, and the tenders. After watching cars get their food and leave behind us for the whole hour, we decided to go in and talk to someone at the counter. The employee was not only incredibly rude but actively racist. He was pressuring a hispanic young man about his accent and "where he came from". We talked to another man walk in after having the same experience, just ridiculous, not fast food, and there is no way for us to cancel our food or get a refund without talking to the restaurant. They will purposefully ignore you. Update, we pulled around to the speaker again and told them the situation. The manager proceeded to lie to us saying that they had been working on it and that if we had stayed standing in the restaurant we would have gotten it. He then said he was personally going to make our food, he did not. Another employee made our food and they barely apologized and did not offer a refund. Terrible service from a terrible manager. I can only imagine how horrible it must be to work for him too.

If you like consistently waiting over an hour each time you go for your food(even when using the mobile app),with missing items in your order every time, then this is for you!! And when you’re missing items(plural because it’s always a few) good luck on trying to get them to correct it. They act like waiting an hour is normal for fast food and we should be grateful we’re even getting our food. And it doesn’t matter if you’re in the drive thru or inside. You best bet you’ll be there 1hr minimum. And it’s been like this over a year. This is NOT fast food. You’re better off going to the Mexican restaurant across the street, sitting down grabbing a meal AND margaritas for the same price, but better service, you get what you order AND you’re out faster than Ithaca McDonalds. Every. Time. Edit: I see plenty of people with the same issues for awhile now. Seems like management cod care less. Perhaps corporate is where we should be going. Also, if you still plan on going I highly recommend using a credit card(not debit) when ordering, that way you can dispute your transaction if needed.

It was freezing cold in the restaurant, the floor is slippery. We almost slipped 3 times. We ordered the meal to the table. It never came to the table. We had to take it by ourselves. There is no one at the restaurant and we had to wait for 15min for the food to be ready. We got it as a take away although we ordered to eat in the place.

Possibly the WORST Mickey D's I've ever been to. Every time I've visited, something has gone wrong--whether they forget something or mess up our order. The service is poor, and it's severely understaffed. I once visited in the evening with my family, and the cashier was shouting loudly to call a customer while simultaneously taking our order. It was chaotic. Rude attitude while getting our order as well. This location has consistently failed to deliver even the basics of fast food service. Avoid if you can.

Waited over half an hour for a Happy Meal. When I asked about it, the worker's response was "Yeah, and?" Wow! So rude.

I went to this place pretty late being on vacation with some friends and family and the indoors of this place was closed so we had to go threw the drive through which I personally hate already. We pulled up to the window and it took a bit for somebody to come take our order and when she did she was very rude, we pulled up and she didn't put my friends burger into our order and she said she couldn't do that because she didn't hear us the first time. Once in the car I just grabbed my chicken nuggets when I realized they only gave me EIGHT chicken McNuggets! Horrible place for a late night snack, horrible place in general!

Took my food over 2 hours to be ready. Awful service. Staff are disrespectful to customers

Took us 50 minutes to receive our food on a Sunday. What happened to fast food? The staff are angry, and have no customer service skills.

Line took forever and guy at the window to pay was super rude. I said thank you repeatedly and he never replied. Failed to give me my total when ordered or when I pulled up to the window

Waited a long time. Computer screens didn't work had to order from kiosk put order in for here took a number and waited at table. Finally I had to go up to counter to find out where's my food. Still had to wait. And when it came it was for take out clearly says on recipe to stay. Not one cashier in front nobody when food came fries were cold as were my quarter pounder w cheese meal and my kids chicken nuggets were cold also. Floors were in need of a mopping. Worst experience at any McDonalds I've ever had.

Me and my fiancé DoorDash a few times around this area and two times so far there's an older gentleman who's kinda bald but also not fully. He is extremely rude and unprofessional. The first time He was very rude when telling us to pull to the third window and when he handed us our food he rolled his eyes and slammed the door. The second time he was rude we were in drive through at the part we're u order he came up to us with a bunch of DoorDash orders in hand asking which was ours we got it but I also had an online order that was already paid for and he rudely kept telling us they were only accepting cash. But it was just a sweet tea and already paid for online 15 minutes before we even got there.

Wish I could give no stars. I got my sealed bag of food delivered to me tonight and a live mouse jumped out of the bag . My husband luckily killed it with a mouse trap. Don't go here I called the restaurant and the manager who was a man told me "looks like you have a new pet" then hung up on me. That manager needs to be fired and that places needs to be shut down that is disgusting. Never eat from here trust me not worth any amount of money!

They were so busy and handled the rush beautifully! Front end staff was great and communicative. The men working mobile orders in line need to be replaced. They were not communicative and I watched them slowly make my bacon McDoubles piece by piece. Grabbing one patty and then walking all the way over where the buns were and then going back and grabbing another patty. They were so slow the front end mixed up and order. The front end owned their mistake and proceeded to fix it. The back of house staff I witnessed were extremely incompetent and holding up the lunch rush. Food was good expect lacking in adequate condiments. I will only be back because of the front end staff and their ability to communicate and their problem resolution skills.

Literally never even responded at the speaker & I waited for 10 minutes. Line is super long and not moving at all, people are getting out and leaving.

Every time I visit this place, I am in line for no joke, 20+ minutes. How tf is this fast food?!

Worst service. They gave me the wrong order and when I said I ordered something else the worker said to go back around the window. He didn't understand that I had already paid and placed my order and was waiting on that one. Then he shut the window on my face when I was explaining this to him. Thankfully I was able to get a refund the next day.

Zero effort by the staff. Took 15 to even order, and I got there before there was a line: ordered an iced coffee and a McMuffin. Got to the window and the lady wearing pajamas aggressively grabbed my card and did not confirm the order, and gave me a sweet tea and some scorched bagel and hash browns that I didn't order. She wouldn't let me give them back. Train your staff, and maybe see to it that they change their clothes when they roll out of bed. No one wants to see that.

Hire more people!! Sitting in order here line at least 15-minutes....bad business!!!!!

Slow as hell always cold and normally mess up your order be ready to wait 45mins+ slowest restaurant that's ever been made and staff is rude about it like there not the ones responsible for it

it took 30 minutes to get a big Mac meal and when we got to the window, didn't She just carried on like it was just normal day without any problems.

Service is horrible. Long wait times, but they move orders from being prepared to completed to make their numbers look better. Evening manager creates chaos for other employees. Doesn't ever acknowledge people stand at the counter

This location is severely understaffed, they constantly have long wait times and the poor employees seem like they're worked ragged. McDonalds, how the f are you gonna charge so damn much for a f'ing happy meal to only pay 3 employees to work on a Sunday in ithaca?? Food is good, just sometimes they forget the sauce.

Consistently horrible. Worst McDonalds I have ever been to. I dont know why I keep trying, it won't happen again. Go to another McDonald's or other option. Waited in drive through for 35 mins after giving my order, again, before giving up and driving away. This place sucks.

Showed up late night. After calling and confirming they were open 24/7, we showed up, and made our order. After we finished our order, a long pause was concluded with "sorry we're only service breakfast" after making a new order with breakfast items, they said "that's gonna take 30 minutes". Sensing they didn't want to serve us we said we would wait. They then said "sorry we only have drinks". Very frustrating.

Why do people whine about this corporate giant - you know what you're going to get. I'm not a fan of these chain restaurants but when you are in a hurry they are the most convenient place to grab a quick satisfying meal. We stopped by for morning coffee and came back for some breakfast sandwiches and happy meal.

We walked in few minutes after 11 PM as we flew in at that time and walked to this McDonald from our hotel. Instead of helping us or even trying to, the person working yelled they were closed and made us leave. The place was clearly open and filling orders it would have not taken any effort for them to fill another ( they are open 24 hrs after all). This is not the McDonald if you looking for service or food.

Really bad experience. Waiting to order my food for at least 30 minuets. When I got to the window, the person taking the order gave us an attitude. Many cars left the line because of how long it was taking and we ended up waiting 30 extra minuets. Very sad and disappointing.

service was absolutely awful the guy in the window was a very rude yelled at me for laughing and it really upset Me and told me about the 4 guys he had last night which made me very uncomfort

Only come here if you like sitting in lines for extended periods of time and wanna trade 45 minutes of your life for a cold ten piece and melted sundae :| Also - ordered a ten piece nugget meal and was told "I can't do that" I asked why and they told me "I don't know I just can't." It's literally on the menu but ok.. lol

Took them 7 minutes to address me. And there was a spill on the floor no one was addressing. Saw one worker eating behind the counter and it was gross thinking they're grabbing food to eat then touching mine.

Clean, and neat. Food was hot and fresh. But I did want to comment most on what I saw. My observation was one female employee smiling and being very kind to another female associate. It is always nice to see people working together. The location is the nicest McDonald's I've ever been to.

For the second time in two weeks my husband and I stopped at this McDonalds. Not our first choice but given our work schedules it's what's fast. This place is a joke, the food sucks and for a bunch of people making $15 an HR you'd think they could get the orders right. Both times we've stopped they have been out of things, they don't give us the fries or a burger is missing and we have to circle back through. What adds insult to injury is some 17 yr old assistant manager who tells you he can't give you the fries you ordered because it's not on the receipt because the cashier forgot to punch it in! I will be calling the supervisor tomorrow. Suck it kid

The poor reviews before are right. Waited 30+ minutes at drive thru, absolutely ridiculous

Went through the drive up to get an iced tea and a hamburger....handed the girl at the first window a $20, and she handed me back my change with an 8"x 3" orange strip of paper advertising that they were hiring, so I figured as I don't need this, I'll give it back at the next window when I get my order. Tried to give it back and was told by the girl that she would get in trouble by her manager if she took it back...so I asked why? She told me it was due to COVID. I laughed and said really? You just gave it to me, lol.......and you took paper money from me too! It makes no sense at all, so I just shook my head and drove away.:....lmao!!

The worst run McDonalds I have ever visited. Every time I have come, there has been at least a half hour wait in the drive thru. Isn't this supposed to be fast food??? Who is running this place?

The very rude , unprofessional manager of this store discriminates and hates Uber drivers. She told me I can't pick up mi orders in the drive thru and I asked her why. She said exactly these words "Because you're holding up the line to PAYING customers. She emphasized paying . So Uber eats drivers are holding up the line because we're picking up food that hasn't been paid for. On the contrary, our customer have already PAID for them food long before any of the customers that still need to pay after they make their order. When I confronted her on what she said she immediately proceeded to deny she said that except I recorded the conversation and she's going to have to answer to corporate. The only reason she lied she didn't say exactly what she said she did is obviously because she knows she is discriminating against drivers and Uber eats customers that she claims didn't pay for their food. Extremely disgusting and disrespectful attitude towards drivers and our customers and she was definitely reported to corporate. Every employee there stated to try to bully me when I stood up to the manager for her discriminating and disrespectful to my driving PAID customers food. These employees and managers are low class and have extremely disturbing attitudes. If you order your food through Uber eats you are not a paying customer and you are holding up the line when you come to get your food.

I'm hope you close down! Always forgetting people's food but don't forget to charge! Eff you!

This isn't qualified to be called food. I always get physically ill after eating here.

Waited in line for 30 minutes before being told they were closing early. Said online they were open until midnight. Worker flipped me off... just ugly

The employees here are nice, but honestly, it is so hit or miss regarding the food, I finally made the executive decision to just drive to the Triphammer Road location from now on. The Dryden McDonald's is HANDS DOWN, the best McDonald's in this area.

Was there at 0530 this morning. Opens at 5am. Waited at the drive thru then pulled up and waited. People in there moving around but didn't have the decency to let any customer know what they were doing. This is not abnormal for this Mc Donald's. Anytime I go there 99% of the time I have to pull up and wait. Very unorganized and known for forgetting to put the correct food or your food at all in the bag. Cold food and soupy frappes. They need new management and all new employees. And I'd give you zero stars if I could..

With the exception of one person that helped us when we didnt get everything...(mel)..the mcdonalds down town is an embarassment.... the launguage behind the counter was horrible and us along with another few people hadnt been before didnt realize you had to order from a kiosk...after being ignored for a good 3 minutes she finally says..uhh what do you need...are you kidding me...she brings our food over and drops the tray on the table and walks away... then the guy next to us gets his food says thank you and asks for his drink and she just walked away...and brought it back...talk about absolutly horrible customer service i mean i know its fast food but would it kill people to have a little respect....we wont be back

This is by far the DIRTIEST McDonalds I have ever been to. Consistently filthy over the last three years. The Triphammer Rd McD's is nice and clean. I wish the employees at both places earned enough for dental care.

THIS REVIEW IS FOR THE "CONE" or what us humans (and hopeless addicts) call a vanilla ICE CREAM CONE, formerly known as mcdonald's frozen yogurt, until it was revealed that it wasn't frozen yogurt at all.... it is: Whole milk, sucrose, cream, nonfat milk solids, corn syrup solids, mono and diglycerides, guar gum, imitation vanilla flavor, carrageenan, cellulose gum, vitamin A palmitate. (see:http://www.fatfreekitchen.com/junkfoods/mcdonald-ingredients.html) and it's not "Vanilla", it's Vanilla-ish, or vanilla-like, or more commonly vanilla-flavored. And it's not ice cream, it's ice-cream-esque. Hence why mcdonalds simply called it a "Cone". I'm all about simplifying-- I mean, why not just call a food by it's shape? Seems intuitive, right? I'll have a circle with a melted square on a bisected circle with a side of vertical lines and a diet cylinder with transparent cubes. Oh, and I'd like a deep-fried parallelogram for dessert. AWESOME! But hey, now that we've settled all that, this is review number six in my series about Frozen Yogurt. The Fro-Down: So even though this is not really frozen yogurt, and it's not in the San Francisco Bay Area, I feel compelled to review the Elmira Road McDonald's (and Triphammer Road McDonalds) in Ithaca, New York, because they are the genesis, the alpha, the initation, the SEMINAL LOCATION (okay that's gross), of my fro-yophilia. My mother and I agree... there is crack in the cone at mcdonalds. It's that simple. They have a vat of liquid crack cocaine and they pour the vanilla-esque creamish product in there and swirl it until it's cold and then they pipe it onto a cone and watch as the soccer moms and administrative assistants and truck drivers and bricklayers and hairstylists drive through the drive thru with crumbs still on their shirtfronts and blouses from the cone they just got up the road at the OTHER McDonalds and devoured on their way down the hill on route 13, or up the hill, in case they are hitting the Elmira Road McDonalds' first and then the Triphammer one. The worst day of my life, the machine was broken: at both mcDonalds. So I drove to Dryden. I really hope this doesn't demean me in the eyes of you other fro-yo connoisseurs and connoisettes out there... but a person has to start somewhere... and seriously... you know you have a guilty bad-food habit you admit to no one. You love Jif peanut butter, or you drink Postum... or maybe... maybe you like Goobers (either the PB&J mix in the jar OR the chocolate-covered movie theater peanuts it doesn't matter!), or maybe its Potted Meat you love or even... even Vienna Sausages. yeah, so before you start tossing cans of spam or ambrosia salad molds at me just remember... The Fro-Yo at McDonalds in Ithaca has crack in it.

terrible service. didn't give us any of our food until we asked and fought in the back about who had to make it. two people were smoking outside who were supposed to be working. not coming here again

Drive-Thru OK - just avoid at dinner time if at all possible. Inside the restaurant is disorganized mess most anytime you go. The one in Dryden or in Lansing is more highly recommended. Food is ok when you get it... sometimes its actually "FAST".

Soooo against my better judgement I decide to treat my girls to McDonald's. After waiting about 10 minutes, which I didn't mind in the drive thru. I pull out get to the light and my 8 year old pulls a dirty glove out of her happy meal box. The MOD was apologetic and made us fresh food, oh yeah I forgot to disclose our food wasn't fresh or hot. She gets me all new food and even clarifies the order to get it right. On my way home my 8 year old realizes she is missing her extra fry. Super disappointed and upset that the order still wasn't right. I wasn't turning around again.

No.Really terrible. There is nothing good about eating in the new McDonald's. Wait in line to order from a complicated screen? What next - I cook it myself? The employees were all angry with each other and not helpful. Waiting to have food brought to you makes no sense. They don't bring the beverages. Where's the ketchup? No little cups. It's all very awkward and the big mac was lukewarm and dried out. Maybe it should just be a drive-thru. Something is wrong here. I'll go back to the Triphammer store.

LIED TO CUSTOMER!!!!!!!!!!!!!!!!!!! At Drive through At Triphammer location, I ordered 2 boxes of double quater pound, but I just got 2 order of regular quater pond for 2 boxes. Very disappointed!!!!!!!!!! The seller had no knowledge about products and what they sell at all!!!!!!!!!!! Don't wanna go back!!!!!!!

This place is a literal joke. Sure they upgraded the interior and it looks pretty, but you best be prepared to receive either the opposite or a significantly varied version of what you ordered. The wait is about 15-20 minutes, the food quality (I know but even for a McDonald's) is sub par. Ordered a bacon mcdouble and hash brown : 1) No bacon?? 2) hash brown was still cold and 3) took 15 minutes. Unless you're in a pinch, I highly recommend one of the other 20 fast food places in town

This is the worst McDonald's. Long lines, inattentive employees, dirty, often out of certain types of food. Go to the McDonald's near the mall instead.

One of the best McDonald's I have been to! They have two ordering machines after the grand opening last week. Customization on burgers, salads and OATMEALs has never been easier!