McDonald's

Order a burger and fries, get parked for 10 minutes. Order a breakfast McMuffin with coffee, get parked for 10 minutes. Email your concerns and get a reply that says sorry you didn’t enjoy your food. Enjoy? When you do receive the food, it’s room temperature at best. Way too many times at this location . In my opinion, one of the worst McDonald’s ever

Ordered a 4 piece chicken nugget and only got three. Had to wait forever for my pick up order for cold fries and 3 nuggets.

My son called out this morning due to being very sick,He talked to Morgan. After he got done with the doctors I personally took his doctor's note to Dylan, I really would like to know why the night shift was not told? There is no communication at all at this restaurant and it causes a lot of problems to the point a lot of the hard working employees are upset. This is very unexceptable. My son never calls out, goes to work faithfully and he was gonna be considered a no call no show after doing everything right. Sad very very sad

Very clean large dining room with play area . The tables were cleaned while I was eating. Kiosks are functioning. Food came fast as ordered. 4 stars not 5 because: was not greeted when I came in and one of the workers reporting for work raced me in to order at the kiosk. Also my go to McDonald’s is better so I know it can be better. I’ll come back and upgrade if appropriate.

Horrible experience. Waited almost 30 minutes for a small fry, McFlurry and a coffee!! Last minute, the ice cream machine broke down after we had already waited on it. The fry’s were cold and hard! And they ended up being a piece of plastic in them. The only decent thing is the coffee.

Came inside when I normally just go through the drive thru. I ordered a McNugget meal. First the sodas are all flat, and corbonless! Including their normally crisp Coca Cola. After getting my food, there was not a clean table. I cleaned myself with a napkin and hand sanitizer.. Fries are soggy as heck, and nuggets are not cooked all the way thru. Lady was super apologetic but just wasn’t a good experience at this location

Just FYI, if food item appears in a way in which you wouldn't eat it, then don't serve it. Went through drive through on way to work & ordered breakfast sandwich with sausage, NOT with out, but anyway, unwrapped this lovely sandwich, of course after getting to work. Drive through is an easy place to serve whatever undesirable food you want, knowing it's usually NOT opened in vehicle, but you shouldn't. Just saying. Pics included! Just remember, people are paying for good food & friendly service!

Dirty restaurant, their make times for their brewed tea was way past what's allowed by the health department. Ten people laughing, playing, and ignoring the register. The second I got my bag I touched my fries which were super cold. If their in the business off losing customers today ,they are right on track.

You can just tell the people working night shift aren't from the south- this some watered down nasty unflavored sweet tea. Better off getting your sweet tea from cookout than from these lazy idiots

From now on when I order from any McDonald's drive thru I will refuse parking and waiting, they do this to make it look like they are serving people when they are not, they are padding their wait times... the drive thru is just that.... Not pull around and park in a space and wait....nothing more disappointing than having a nice cheerful voice greet you that's a recording, and then you get the disgruntled bad decision making individual that is employed by McDonald's with an attitude because you pulled up and they have to actually do their job.....either go full automation or start screening people better.....

The fries and chicken nuggets were really dry.... the staffs are not friendly.. nothing special...

I am picking some so late night MCD! And I waited up front for what is way to long for the standard of MCD. And then I wanted your manager touch her face. Grab food then grab a sauce and it slipped out of her hand (totally understandable) but then she proceeded to pick up the sauce with the glove on touching the floor (I did watch her do so) and throw it away as she should. But she did not change the glove that she rubbed her nose and touch the ground then go back to touching everybody food. She is a manager who is not even acknowledged that I was here. After she told me she didn't have my order. This is uncalled for, and as a manager she does know better as she would not accept this from her workers.. To top it all off the cook is talking about her bloody nose she has come to work. This is gross and disgusting. One thing I am going to add is that they do look way under staffed with every one looking for a job wouldn't it be easy to have a staffed kitchen?

The service is terrible. I was at the window picking up my food. And the girl handing it to me had the worst attitude ever and kept slamming the window in my face. I'm very nice to service workers, as I myself has always worked in service industry. She was just so rude for no reason at all. And I asked for another straw because I had 2 drinks, and she acted like I committed a crime. Also, the curbside pickup is terrible, if you don't want to do it, then don't offer it.

I am fed up with this place. THEY GET IT WRONG EVERY SINGLE TIME. Today, my husband goes to pick us up some early dinner. I asked for a Quarter Pounder With Cheese Deluxe, add bacon. The young woman asked, why not just order the Quarter Pounder Deluxe? Husband said, "Does it come with Cheese? My wife wasn't sure." "Yeah." "Okay, then one of those, please, and add bacon." (Plus the rest of our order. A Filet of Fish, Large Fries, MCafe Mocha Frappe.) What we brought home : A cold Plain burger with lettuce, tomato and mayo. An iced coffee Cold fries A filet of fish which was fine. We will never go there again.

I had to give this McDonald's a one star because this app would not allow me to rate a "no star." Today was a horrible experience at this McDonald's (305 S Marine Blvd, Jacksonville, NC 28540) by a woman who calls herself a manager. I order my food using the drive thru code. I get up to the window and she tells me my total. I try asking her why it was not discounted. She continues to ignore me. I continue to say "excuse me ma'am can you tell me why my bill is not discounted." She yells and say it's invalid. While I was trying to ask her for the reason of the code being invalid, she sighs, closes the window and run my card. I ask for a manager and she yells at me saying she is the manager. I tell her that I want to talk to another manager. She walks away screaming and the other manager comes. He was very polite and patient. She explained to me how the code could show up in their system as invalid. I thank him. When we got home, we found out that we did not have our whole order and it wasn't on the receipt. Normally, the customer service is okay. Normally there is not a manager running the back booth. I recommend that McDonald's sends this manager through a World Class Customer Service training to rectify her actions, her tone, and her leadership.

Order confusion every time. No manager to be found. Poor employee performance. People standing around staring at counter for food to be brought up. Just terrible. No apology either. Just snatch food and say let me make sure it's right.

What's the whole point on me waiting to get my chicken tenders to finish cooking when you still give them to me not fully cooked I am by far so disgusted with this and it has ruined my Saturday

Nothing special here. Stopped in for a breakfast sand. on my journey. Coffee was hot and food was the usual. They do have free wifi and a large seating area. The wifi is fairly quick. The store was also recently re modeled so if is nice inside.

I thought Richlands McDonald's was bad, but this McDonald's is the worst I've ever been too. My wife and I were looking for breakfast at 4am and came here. They burnt my entire biscuit. I didn't even eat. The fries weren't cooked all the way and no salt. Tasted like horrible, what a waste of money. We paid for food we couldn't even eat. Whoever is cooking at 3am needs a supervisor

Ladies and gentlemen, i am a simple man that likes McDonald's and as a simple man I expect simple things, and for this instance me and my beloved wife decided to the relax on an icy evening and go get McDonalds, and yet again extremely disappointed, i have reached a point to where we loathe this McDonald's and if the workers all go to hell im completely fine with it, i pay for a medium smoothie I expect to be bloody full, i pay for a burger expect it to not be burned. The fact people are getting paid there is a waste of corporates money.

we pulled up to the inner drive thru kiosk was told to hold on for a moment, five minutes later another person pulled up to the outter kiosk and was immediately served

2 minutes until lunch and they actually had me drive around for two minutes before they would serve. And when I placed my order, the drive through wasn't able to make any changes so he told me to just tell the window lady. Service here is a joke. Food is typical, cold fries and they just started selling lunch. How can the fries be cold already if you just started selling lunch.

This place is classy. The employee sitting outside by the door smoking cigarettes with his shirt off draped over his head is a nice touch. The area around the drink fountain smell I think the trash has been brewing for a day or so. My double quarter pounder only had one slice of meat. And my son ordered the chicken sandwich meal but we received the .99 cent sandwich in the bag. The manager did correct this for us but the employees were in the back arguing about who made it wrong. On the way out it seems the same smoking employee has enlisted the help of fellow employees at helping hold the sidewalk down.

OK, I'm pretty much fed up with fast food restaurants in this town, but the manager in this one made it all better today. I was on my motorcycle going through the drive-thru and the sensors at the speaker didn't pick me up. I tried calling on the phone and no one answered. I pulled up to the window to complain and place my order and the manager told me my meal was free for the trouble. Not many workers in this town give a rat's bum about the customer. Kudos to this one. (Name intentionally withheld because this manager might get in trouble for looking out for business)

I can only hope the female manager, with glasses, reads this review and understands she is not cut out for management. (Her name is not visible due to her apron over her name tag) As an Uber Eats driver, I frequent this particular store often on Sundays as it is popular because of its proximity to the Marine base. For some reason, this particular "manager" thinks it's appropriate to be rude and hostile to Uber Eats drivers. The service is so slow that I frequently cancel the order and move on. This particular location is disgusting inside as well. As I stand there waiting for the order, I often see flies land on food and it makes me rethink ever eating any ANY fast food place. Bottom line, drive a few minutes further to another McDonalds this place is garbage.

The one positive I have for this location is the staff has always been nice. Numerous occasions I have ordered something and received something else completely different. Not to mention the other morning I ordered a bacon egg and cheese biscuit combo and it seemed like it came from underneath the rear end of the person taking the order.

Honestly hella mad rn about this Szechuan sauce thing on YOUR site it says that it was to be released at 2 all the Jacksonville McDonald's did not follow that at all. I had asked a couple days prior to know if certain locations would have it and they said yes. I go in no Szechuan sauce. I had arrived before 2 and ordered a little bit after. You did not follow your own cooperates orders which is ridiculous. Your kitchen staff in the back was a full on mess because you were scrambling around. I know you disappointed so many people today.

The worse service I have ever received at a Mcdonalds. Manager complained to me because they couldn't place my order from the drive thru. Will never come here again.

Waited 15 MINUTES outside for our food. My breakfast burrito was cold a crusty. Iced coffees were wrong. Hashbrowns were cold. Manager had a major attitude. Heard employees argueing loudly behind counter. Very unprofessional! I called corporate, 1wk later, still have not heard from the store.

My wife and myself had a regular hamburger and cheese burgers. 6 hours later we were both throwing up and hugging the toilet for the next 18 hours. This is the last time I ever come here and I hope robots take all of their jobs. This has to be the worst experience of food poisoning I have ever received. I will never visit this McDonald's ever again.

This McDonald's is dirty and service is Bad. The manager is too busy flirting with a gentleman with his trousers down to the ankle. Corporate really need to install cameras in this mcdonald's and see what they're doing. The sad thing is the location is great its right on highway 17 where a lot of tourists travel by, but I would not want tourist to stop here because it would make the little town look bad.

Worst service ever... I was heading to work one morning and I happen to be earlier than normal. I was supposed to be at work at 4:45am and it was somewhere around 4:10 so I decided to pick me up some breakfast. There were two cars in front of me but I didn't think it would be an issue. I didn't get my order until 4:45am and ended up arriving late at work. Coffee was cold too. If they can't handle three cars on a weekday morning, I can only imagine how service is in the afternoons.