McDonald's

My 2 breakfast sandwiches taste extremely nasty.I want to go put hot sauce on my egg and I noticed the egg.Looking a weird color and a very foul smell coming from it.I didn't even eat it.My second sandwich had the same type of egg color on it.And I basically just threw him away.I'm extremely mad that.I just wasted my lunch on this

Super cool guy but he did forget my nuggets but apologized. He was working alone. Fries run cold so I always advise to ask for fresh ones if they aren't too busy.

I utilize my McDonald’s reward to get the iced coffee and sausage Mcgriddle combo. The iced vanilla coffee was good. The Mcgriddle was nasty and dry. I order two additional sausage egg McMuffins. however, they gave me sausage McMuffins… With no eggs of which I paid for! See we see in pictures for today’s drive-through code order number 1252.

Incredibly long wait times, they completely ignore the line in the lobby to serve drive thru faster. What’s even the point of opening the lobby if you won’t serve the customers in there. I waited 20 minutes for my food while it just sat there behind the counter waiting for an employee to even pay attention to the lobby. Then, they give me half an english muffin for the top of the sandwich, they couldn’t even take the time to replace it with a full muffin top. Also don’t even bother calling their corporate #, NO ONE ANSWERS.

Let's go to McDonald's everything here tastes like it came out of a magic food machine. The service was great. The restaurant looks very clean, always worth it. 👌 just. Don't do it every day.

Conveniently located near my home, and I continue to have high hopes that they will turn it around. Customer service is horrendous. My order is never correct. The fries are always cold and over salted, patty meat is overcooked, nuggets are hard. It’s like they cook on dirty grills, and just slap your items together. My expectations are not high for a McDonalds but this location has to be one of the worst.

I went today and we got a 5$ meal and on the add for the 5 dollar meal jade a big soda but we got our soda in a code cup. And they forgot the sauce and apple juice. Overall that's why they work at McDonalds

Great place. Quiet, no one in dining area because people are getting lazy and go in the drive - thru. Great for me I'm able to enjoy my meal in peace!

Did a mobile order they were pretty quick by the time I got there it was almost done waited about 2 minutes. Somehow they always forget something either food or condiments this time they forgot my 10 piece chicken McNuggets WOTH EXTRA BBQ SAUCE. Might not come here again im tired of something missing in my food.

Horrible location. The service here is poor. The staff are poorly trained, plus the dining room is frequently closed for "maintenance" issues. The owners must be doing maintenance on the cheap.

The worst McDonald's service I've ever had. Didn't answer the drive-thru for over 2 mins even though I was saying hello, hello. No one else in line. It was about 6:30 am. Then when I said mobile app order they said hang on. Another two mins so I just drove to the window. Three employees just chatting. Didn't greet me. Just gabbing and laughing. Finally when someone came they asked what I ordered. Not friendly. No smiles. Didn't say thank you. Super rude. I understand why this McDonald's has such a low rating. I'll take my business to the McDonald's by my work on Iowa St in Riverside. They are a well oiled machine.

Thought they would figure life out by now. The franchise owner needs to fire everyone in this McDonald's and start over. Slowest service out of any McDonald's I've ever been to. Been this way for years now. And today to top it off ran out of orange juice at 8:30am and ran out of COKE???? Give me a break. The manager here needs to be fired. She or he obviously can't do there job right.

This McDonald's sucks, horrible costumer service. They give you the fry's cold and the hamburgers too

Every day there drive thru is 30-45 minutes made us late many times such slow service terrible

Incredibly long wait times, they completely ignore the line in the lobby to serve drive thru faster. What's even the point of opening the lobby if you won't serve the customers in there. I waited 20 minutes for my food while it just sat there behind the counter waiting for an employee to even pay attention to the lobby. Then, they give me half an english muffin for the top of the sandwich, they couldn't even take the time to replace it with a full muffin top. Also don't even bother calling their corporate #, NO ONE ANSWERS.

Slowest Drive-Thru in history. I sat there for almost 30 mins and it's not like you can leave.

It's never opened past 10 am claiming they're open 24 hours. They even let me make full orders through the fucking app expecting it to be open just for them cones to but there.

For the second time in a row at 9 o'clock in the morning, they did not have orange juice or regular Coke service was very slow. There was multiple people behind the counter, waiting for their food. and help. probably the slowest McDonald's I've ever been to.

6/8 9:14am ~ We were waiting for an hour in the drive through and not only was it slow but the food was cold and we were fat shamed as we watched them spit in our food.

DONT PAY WITH CASH HERE!!! I paid with cash here and they shorted me a dollar so I asked for it back at the next window they had me wait in one of the parking spots while they "counted the register" and then brought me out 10 dimes because these bums were mad they couldn't steal my dollar don't pay will cash here they will try to short you on your change and pocket the rest

It's McDonald's, so the food's always fine. But because you order the food on an electronic board, or your app, no staff ever cleans the restaurant. Regardless of time of day, tables are always filthy, food on the floor... And because McDonald's is now so automated, there is no one to help you . If you go to this, McDonald's, I suggest you eat in your car .

I've been on a McFlurry crave for the past days, and the fact I ordered the Shamrock McFlurry. The guy handed it to me, and it was melted like oh my god my day is ruined! Like legit he handed it to me like that I have to put it back in the freezer lmfao

Wish I could stop at this McDonald's more since it'd be so convenient on my way to work but I never can because time and time again the drive thru is probably the SLOWEST service I've ever experienced they need to re-train these employees or just get a whole new staff because this is unacceptable

4-19-2025. Unfriendly employees and very slow service. 11:30 AM had to wait in drive through over 1/2 hour. Never again

45 mins for a happy meal Ridiculous Cold food By far the worst mcdonalds never never coming here again order completely wrong

Food is fine. The customer service is what gives them a bad review.Manager is unprofessional and unpolite. The young ladies at the front counter are also unprofessional. they are very uncaring in their way of communicating with costumers. They give you that angry "sour puss face". McDonald's needs to evaluate their employees. Here's my story: I ordered 4 Breakfast Deluxe (family of 6). One order was missing; came back to the restaurant and brought it to their attention. First the front counter employee looked at my receipt with an upset face expression. She said that it will take a while to get my food. 15 minutes later, I asked the manager about my order. Her face was more upsetting (very sour) and without saying anything got my food and just roughly placed it on the counter top and Im standing in front of her. I asked for condiments and made her more upset. She gave me totally different condiments from what I asked and she just walked away. The young man (employee) noticed the situation. He came up to me and he politely gave me the correct items and he apologized to me. Manager you should reconsider your management service.

24 minutes in the drive through with 4 or 5 cars ahead of me on a Sunday at 8pm. Excessive wait time for a company that got famous for their drive through times. Placed the order on the app and went through drive through thinking it would be faster and they still asked me what I had ordered at the very last window despite the drive through speaker and 1st window confirming it without issue. Hamburger ended up having no heat by the time I got home 10 minutes away. I love the franchise but I always seem to have long wait times with this location either going in person or drive through. I'm kind of done with this location.

Passed by at around 4 am and they took forever for there only being two cars. Took 20-25 mins waiting and to make matters worst I come home to my girlfriends hotcakes and sausage came with no sausage. There needs to be a manager there supervising these workers

If I could give this place 0 stars I would. What a joke. Left in the drive thru for 20 minutes, while they helped everyone else. Finally when they came with our food we asked to speak to the manager. An employee Angel came and said the manager refused to speak to us and he was a close to manger as well get. He was aggressive and confrontational. I know it's McDonalds but really? That's your customer service training. Finally Harold the manager came and said if you want a refund then give me the food back. No explanation, no apology no customer service. Just handed us the corporate number and told us to leave

The WORST McDonald's ever! I only go to McDonald's maybe 3 times a year for my kids. I went tonight and got a double quarter pounder and they gave me 1 patty. The last time I went before that was December they gave me 2 breakfast burritos with 12/8 date and I went on 12/15. See picture. I sent comments and they never responded or anything. Every time I go they mess up and they are the worst!!! Today was my last time I will ever go there again.

THIS IS THE BEST MCDONALDS IVE EVER BEEN TOO ,Kenya is very friendly and kind and always gets my order correct!the lobby is always clean when shes here,she does an amazing job ,all the other staff are usually rude and disrespectful Kenya is the only one who helps me with my orders and gets it quick .I love coming here this is my favorite restaurant in the whole entire world.

Couldn't even be bothered to be in the store or take the order. Watched her pull up from her car 20 minutes late.

I'm guessing franchise owners really don't care about their customers, because the only thing they're consistent on is egregiously late and cold food, a whole lot of attitude when inquiring about your order, and just a general sense of ifgaf.

EVERYTHING Can't give sauces despite being requested? Attitude. Undercooked or cold food. You wouldn't pass a health inspection.

Came one time and they were closed even though it states online they are open 24 hrs. Stopped by a second time and they were ONLY serving coffee and drinks. Extremely disappointed because I didn't get my McChicken TWICE. Still craving it right now....

So I went in at 4:30 on Friday yesterday ordered a big Mac for $2.99 because they sent out a bunch of coupons. I gotta tell you the big Mac was absolutely amazing it was five stars but it took 23 minutes to get it they were way overwhelmed everybody using coupons They could use a lesson in customer service that's for sure but they did a good job and I thanked them. It isn't very often I give McDonald's four stars but they crushed it yesterday at least for my food and that's what counts

Worst customer service lady on todays shift with blonde hair was rude had me waiting for 20 minutes to not even end up ordering don't come here

Don't do it. Curbside order. 15 minutes. No apologies, no organization. Drive thru person yelling YO at me because they told me to pull to 2nd window. Poor customer service.

oh hell nah this mcdonald's ain't even 24 hours like it mentions and these bozos can't even get it together for 2 spicy chickens edit: on top of that i said no mayo and the lady repeated it back to me and look at the stuff i see no way lmfaooo

took 20 MIN IN THE LINE BRUH...food hella cold AND BUNS. this place is actually garbage. idk what they are doing in the back but it's everything but their job. once got a full box full of a mc tarter sauce. foos is ALWQYS COLD someone gotta get fired that's all I know.

Waited over 20 minutes total in the drive-through and when I got to the window I was asked to pull and wait at #5. I said no there were already 5 cars waiting, The manger asked if I wanted a refund, said it was up to her but I would report on Yelp. Got my order as two of the cars waiting walked in to get there order.This was due to bad management of either understaffing crew or lack of training.

We came to the right side and they didn't answer until my friend called the store and let them know we were there. Then the lady rushed us to order then they didn't even give us our sprites. She took like 25 min to give us our order and we were the only ones.

in drive thru line almost 20 min. both boxes of fries were cold and only filled up half way. total let down

The fries were very salty, the big Mac was cold and dry , asked for hot mustard sauce , gave us tangy bbq sauce plus a very long wait in the drive through.

Service sucks the manager was rude while asking for sauce she was closing the window and the drive through guy was slow I asked him to add a coke and he said okay got you.. they took forever to bring our food out.. when they did fires where cold and stale ... this shift needs to go. Manager was rude ass hell to us fresh fires with attitude. Bad service I ever seen here so unprofessional

Horrible service I was in the drive-through for the past 25 minutes, then got to the speaker and was waiting another 15 minutes for someone to take my order and nobody was responding to me. Once I got to the window they looked so confused and then I continued to let them know that nobody had taken my order, she look bothered, but still took my order, but I did see that she did tell the employees that nobody had taken my order, but it all seem to rush just to get me out of there. I repeatedly told told them what wanted and I got home and nothing was in the bag.

Enjoy that nice crunch of eggshell in your egg sandwich ? No !! Because nobody does !! I swear , every single time I get eggshells in my sandwich. Not just me but my wife as well. Customer service today was surprisingly nice tho Which is rare because I usually get attitude from this particular place but that seems to be the norm everywhere , not that it makes it ok. The new drive thru system is a nightmare , designed for courteous well mannered people not meant for rude as heck Southern California drivers.

How many more poor ratings is it going to take for management or the store owner to take action? I understand there is nothing you can do about the kiosks being the main form of placing an order, but that was supposed to improve the service and has only made it WORSE. The lobby is flooded with customers waiting to ask a question or for help, and the employees walk past everyone with a straight face and without offering their service. The only one who seemed to care about customer experience was the young boy in the front. If you are understaffed the LEAST you can do is provide excellent service and be attentive to your source of income... CUSTOMERS. Let's not be sucky all around. Cmon McDonalds, do better.

Don't bother going in to order, you'll be there waiting for 30mins. Drive thru is the best option for faster service. It seems like they don't want anyone to dine in, they like to ignore people standing in line to order. The set up for door dash is nice, that's about it. Don't bother making a mobile order and picking sauces, you'll never get them. They act like the sauces come out of their pay checks. Also, they never have the right happy meal toy that's being advertised.

ordered coffee and literally waited over ten minutes. yeah let's keep paying these lazy mopes 20 an hour. thanks Gavin

There complete lack of customer service shows. This is the second time I stop by this location and again they don't fail not getting my order correct. It is very frustrating to take your time to sit in a drive through line, waste your time and money because they just cannot get it together. So unprofessional, they are there to provide a service, as many of us do in one way or another for a living. It don't matter where you work, you should be able to provide your "paying" customers with respect and diligence.

This might sound weird but although I do patronize this McDonalds because it is conveniently on my way to work, and the food is also good, it kinda gives me the creeps. When you go through the drive thru, there is a speaker somewhere that repeats something in a low mechanical voice. I can't make out what it says but it's creepy. I always think it's some kind of devil worship message. Told you it might sound crazy, but what the heck is it?!

Waited 21 minutes for 3 fries I pre-order parked in a slot and sat there waiting no drive-thru line no one inside and it took foreverworst McDonald's I've ever been to

If I could give zero stars I would. Drive thru workers are always rude. When you ask a question they shouldn't snap at you. They never have ice cream and when you ask for certain sauce they through in the bag whatever they want. If your employees are that miserable they shouldn't work in customer service.

In my car for over 15 mins waiting for food. Called twice and got the same answer waiting on fries. 15 mins. I don't think so. Never again here. Stuff was friendly with the calls I made and the young man that brought out our food to us

Don't know how many times I come here but they always mess up my order. Gave them the code for a free fry and they didn't even put

Would put 0 stars if I could. One of the most terrible McDonalds locations I have ever been to. Customer service was shit. Ordered 2 iced coffees and employees put tea instead of coffee. They were missing items from my order. Terrible McDonalds and how was there no manager on duty? Makes no sense at all