McDonald's

This is 24hr location is the University of Tennessee campus McDonald’s. It’s always very busy & there’s lots of students, of course. I’m sure it can be difficult dealing with hundreds of impatient, wait for class, and hungry students during the day and drunk ones at night. I get it because I deal with them doing Uber and it’s trying at times. However, there is absolutely zero reason to walk in and have five people from the kitchen will look at you, yet not greet you, then proceed to ignore you until you speak up. I do Uber driving part-time & have visited this location hundreds of times. More so than not, I try to avoid it, but every now and then, one will come through that makes it worth it. Every single time I’ve walked in I’ve waited excessively & when I finally do see a little bit of service, I receive nothing but straight disrespectful attitude while trying to remain very polite. So this is supposed to be a 24hr location, but they keep a totally different schedule. You will not find the correct opening and closing times on google or their website because it’s different every day. They choose whatever time they decide that day when to start or be done. It beats all I’ve ever seen.. I absolutely loath going to this McDonald’s. Something needs to be done because it’s a nightmare and if I could give the service a zero, I would. However, the food is usually fresh and hot. Other than that, there’s not one good thing about this location.

People waiting to use one kiosk. An open register no one working Manager just sweeping as People waiting for their order and to place an order long wait for cold food

Tiana and Barbara the Manager are absolutely amazing they both went above and beyond with customer service and are model employees the others should follow. They should definitely be rewarded for their great customer service and efforts for the customers and the McDonald's company.

The food is good but the employees actually LIE to you. They told me my breakfast was unable to be prepared because it was no longer breakfast time (even though I placed the order during breakfast). I walk over to the counter and my order is sitting right there (hidden from plain view) finished. It almost seems like an employee was trying to steal from a customer O_O

This McDonald's is a wonderful experience. The food is always served hot and fresh, the atmosphere is vibrant and bustling, and the staff is the most welcoming and friendly crew in town. Convenient to campus and downtown Knoxville, with a plentiful seating, this is a good place to pop in for a quick coffee and a friendly hello, or to spread out for an evening study session with the crew. Also, there are many areas available for charging devices, if you like to take your office on the go.

Fppd was ready fast even though it was busy & super late; it was hot & fresh, the fries had enough salt & the burger actually tasted like beef. They paid attention to my requests (nothing crazy, just no mustard on my burger or ice in my soda) which I have never gotten at a McDonald's before. One of, if not the best, McDonald's experience of my life.

I've been going to mcdonalds before work for years to get a large iced coffee with extra caramel and caramel drizzle, I just switched jobs so I switched the mcdonalds I stop at. This locations atmosphere is very dull, and they dont add the drizzle and rarely add extra caramel pump so i stopped paying for the options. Well today I was given a medium so I told the girl at drive-thru it was supposed to be a large and she proceeded to tell me it was a large when it clearly states on the cup that it's a medium for iced coffee. I don't have time to argue with someone first thing in the morning over a cheap coffee but this was probably the last time I go to this location. I should be able to get what I pay for and the employees should know how to pay attention and prepare an order correctly. EDIT* - I continued to use this location after I received a response from the owner and the issue seemed to have been corrected until today. They attempted to hand me a small so I told them it was a large, a minute later they came back and handed me a medium so i just drove off with it and went to work. It's clear to me training doesn't cover reading the cup because anyone can look at this cup and see it says what type of drink the size covers.

I went specifically for a sugar free vanilla latte. I ordered at the kiosk and my order was prepared quickly. The latte was great. 👍 I originally walked to the Starbucks down the street, only to find that the lobby was closed. This was a great option as a backup and was as tasty as Starbucks in my opinion.

The absolute worst customer service I've ever seen. Ordered on the app, but they would not hand my order out despite it being the only option for pickup on the app. Many others are waiting during although it doesn't seem to be busy. Waited 20 minutes to get my 3 mcchickens with lots of confusion. Food was good, but that was the worst experience ever and will not be coming back.

Horrible. These workers are dumbasses. They will keep you waiting for forty minutes and completely contradict themselves. They told me the drive thru was closed and I needed to come inside for my order, I waited forever and they told me there was nothing they could do after 35 MINUTES. The people in front of me had been waiting for two hours. Useless. I just wanted food. They're open 24 hours... and they ignored my order for 40 minutes. They said "no receipt no food" SO I pulled up my receipt and they ignored me anyways. Do not go here they are THE WORST

This McDonalds will forget your sauce every... single... time... If you order anything from here: make sure to ask multiple times if they included your sauce and always check your order is complete

Cashier (older black lady didn't catch her name) was very rude! Almost mocked my friend for mispronouncing a menu item.

Stopped by to get a sausage biscuit at McDonald's on Cumberland Avenue and they had already closed their breakfast menu. [For future reference to breakfast eaters, Cracker Barrel serves breakfast until closing and Waffle House serves breakfast 24 hours a day]. The staff at the drive-thru seemed rather indignant that I was asking why they took my order if the breakfast menu was already closed. Drive-thru, nope, Drove Off. Follow me on Yelp for the real scoop on the best things to see, places to eat, and things to do in Knoxville and East Tennessee.

I drover through the drive through in my Barbie themed Nissan and they called me gay several times after the 3-day wait, for my order to be taken they said to pull up to the 14th window (there's only 2 windows) so I said 12121 chop chop I have knee surgery tomorrow yesterday next year they said I'm " choped cheese???" So I gooned in their mouth.

Holy worst experience ever!!! We put in an order and they just flat out forgot it, how do you do that!!!!! It's been an hour, I just want my frickin quarter pounder!!!!!!! Do not come here!!!! Tennessee students beware!!!!

every single time i order they leave something out or take 30 mins to get it if they even remember to make it. i also always grab food from the canes down the street and then walk to the mcdonalds to order a frappe and enjoy my food, and i always see the older woman who slurs her words being rude to a customer or crew member and today she tells me i'm not allowed to eat my outside food there and i was very polite and just said okay but she decided to continue dragging it getting louder and louder. not to mention i always clean my mess and the restaurant has never been full once.

Absolute nightmare trying to pick up food here as a doordasher. Waited in drive-thru line for twenty minutes to get someone's food and wasn't even ready when I got to the window. Waited an additional ten minutes at the window. Not much better when picking up inside. Place is always trashed.

It's a McDonalds. Not much more to say. Clean. Automated ordering boards. Food wasn't hot, though. Even during lunch rush. Average lunch time wait.

Food is what'd you'd expect for McDonalds. The service is very slow for a "fast food" restaurant. Every time I've visited this McDonalds drive thru, I am asked to pull up to wait for my food. It usually takes at least 10-20 minutes for them (that is if they remember). Food always comes out fine but it always takes far longer than it should.

Look, it's a McDonald's. But I've never seen somewhere so upfront about how poorly they treat their workers. This sign was clearly visible from the drive thru line, you're paying minimum wage and literally demanding they don't eat or charge their phones. Despicable.

HORRIBLE PEOPLE!!! My daughter is in the HOSPITAL, been here for going on 14 days! She asked her daddy for a chocolate milk shake at 11, or 11:15... so he jumped up and walked down to get her one! Lobby was closed, he wasn't driving, so he was going to walk through to get his girl a shake! When he got to the window, the man slammed it in his face and told him he wasn't doing walk thru's! My Huband tried to explain and the rude man wouldn't listen! If people in this world would be nice, and have a smidgen of a heart, this world would be a better place!!! But who ever was working the drive thru Friday September 30th is a sorry excuse for a human being!!! You need a job that doesn't require speaking or communicating in any form, fashion, or way with any other human!!!

I went into this University of Tennessee restaurant to find it DISGUSTINGLY FILTHY! Trash and food on the floor behind the counter. Employees were just walking on a pile of uncooked french fries and a pile of paper trash all over the floor! The person taking orders just threw unwanted receipts on the floor along with dropped napkins, straws and bags. The perceived attitudes of the employees was, "It's not my job to pick it up." If there was a manager on site, they didn't care either of how their restaurant looked nor the uncaring attitudes of the workers. I am from another state. I ordered anyway because I had just got off of work and didn't feel like driving out of my way. But it will be the last time I go to this restaurant! I have pictures. Disgusting! Disappointed in this McDonalds!

Waited for an hour no food they apparently are hiring the developmentally disabled and letting them have free reign on trying to run a store. It's fast food I don't know how much simpler it gets but these chimpanzees behind the counter seem to completely mess it up.

A number 7. A TWO cheeseburger meal. And I drive off. Look in the bag. Only ONE cheeseburger...... if only I hadn't been in a rush I could've just looked in the bag before I left. I need compensation for 1/4 of my meal.

Maybe the worst location I've ever been to. Teeming with homeless people, and the bathrooms are disgusting because it's clear they use it as their place to get cleaned up. Homeless woman was sleeping on a booth when I walked in and stinking up the place. Staff was slow and rude. Don't go here.

This review has nothing to do with the food. So based off that it gets the auto one star. Here is why. Sheer stupidity from the management there at McDs. So, Its around midnight and the line is going AROUND the building. Moving slow but hey its busy so I get it until I get to the speaker to order. They ask if I am door dash or uber eats. I say no. After hearing them pull off a three stooges conversation they ask again if I'm here to pick up food with either of those companies. I again say no. After a few more seconds of "who should tell him", I am finally told that the system is down, they are only serving door dash or uber eats pick up. These mofos have been letting people make a line AROUND the building and parking lot, beause it grew as i waited with everyone else. instead of coming out with a sign, a napkin, crayon, BBQ sauce, something to write and place on the speaker, what the situation is and to please move on you are not getting nuggets tonight. By the way, how in the Ol Smokie can you let the system go down AT A MAJOR UNIVERSITY CAMPUS LIKE UT? Perhaps because they believe these young men and women are fast asleep waiting for school to start tomorrow. Nah, they just stupid.

It took 20 minutes to get through 5 cars and we ordered a 6pc chicken nugget happy meal with double fries and we got home to realize they only gave us a single kids fry. How do you even mess up so badly? And I've tried calling about 5 times to see if They can fix it considering it is too late to turn around and there's no answer. I left a voicemail and I didn't get a receipt because the man didn't give us one and one guy wasn't even wearing a mask. The worst service I've ever experienced. WHO FORGETS THE ENTIRE happy meal? I have a wrapper that has my order number and time on it so hopefully I will receive some sort of compensation or else this McDonald's is a total loss.

To the general manager of the McDonald's on Cumberland avenue, I would be absolutely embarrassed with the reviews I am reading regarding your restaurant. I just sat in your drive thru for about 45 minutes to an hour, just to not have my order fully completed and this has not been this first incident. I were to estimate how much money I have lost because I didn't look in my bag before leaving your establishment's drive thru, I would say it's upwards of $100+. I understand I am one customer but there should be no excuse for this sloppy service. 0/5 stars

**This is not the first time this has happened.** This is supposed to be a Dr. Pepper. You can tell by looking at it that it is far too light to be a soda and it doesn't taste like it either. It tastes like some sort of rotten juice..

If I could give zero stars I would. Ordered late but within business hours online through the McDonalds app. When I got to the store I waited for 20 mins before a cashier told me they weren't gonna make my food... no further explanation. Never got my food, manager refuses to refund, looks like nowadays you don't even have to work for Fortune 500 companies to get robbed by them. Horrible staff, horrible management, horrible food, McDonald's bah dah bah buh buh

DO NOT EAT HERE,!!! Last 5 times order is wrong....on a numbered menu item Coffee cold, no cream.

The service at this place was terrible. The staff was very rude, and the managers very clearly allow the attitude problem to continue. I hope that they evaluate how they treat their customers. On multiple occasions, I have been completely belittled by these employees. On another note, the food is terrible as well. I have given this location multiple opportunities to give me even the slighted bit of satisfaction as far as food quality goes. It is always something whether it is stale bread, cold meat, soggy fries, or any other potential issue that results time and time again. If I could rate this in the negatives, I would.

Quite literally the worst service in the world. The employees at this location do not care about working whatsoever. I understand it may be frustrating being this close to a college campus, but the service is truly terrible. If I were the owner, I would be embarrassed.

Probably the worst experience I've ever had at fast food. Not only did I wait 45 minutes! No exaggeration. My order wasn't even correct. Absolutely embarrassing.

I hardly ever go to McDonald's now these days. 1 o'clock in the morning at night whatever have you. Just proves to me why I don't go to McDonald's anymore. They never get the order right and especially what happen after tonight them giving customers attitudes. Just really clinched it for me now. I will never go to any McDonald's establishment ever ever again. Cumberland Avenue McDonald's you suck!

Why all the bad reviews? This McDonald's is always clean, quick service and very friendly. This is why I don't trust reviews. Disgruntled people want to spread their hate. I'm showing love for this McDonald's. Been going here for years. Never had a problem.

Uber Eats is fantastic, too bad the hamburgers were undercooked. Avoid this McDonalds

By far the worst McDonald's I've ever been to and I've been to locations in vegas ( that says a lot) rude rude rude female employees. This is a 24 HOUR LOCATION. I'm 100% sure the owner/company would be pissed to find out the management and employees do not even keep the store let alone the drive thru open 24 hours. God forbid they actually get busy, all hell breaks out. I'm on hold for 12 mins now and as they picked up and said I'm just going to just leave that here. Called back, sitting in their drive thru and watching the same woman who so rudely greeted me tell 15 cars they are not serving anything they will reopen at a later time. The manager proceeds to tell me they are only doing cash and breakfast orders, but wait? I was never asked either. I'm certain the owner would not like loosing money on account of a slow employee who is just sitting in drive thru unprofessional and just playing on her phone. Good luck, this location needs it

Probably worst McDonalds i've ever been to. Claims to be 24/7 but half of their food "is gone" or "ice cream machine doesn't work". it's the lazy workers not wanting to do the work/have to clean equipment at shift change. Normally I don't care, but I think management should read this and know what their workers are doing to lose business for the company.

Possibly the worst McDonald's for service on the planet. Definitely the worst in Knoxville and there are some pretty awful McDonald's scattered about town. This location THRIVES on the fact that they are in the middle of campus and have a bit of a captive audience. The workers can have crappy attitudes and still the customers will come. The drinks are consistently under-filled. Usually 3/4 full but on a good day a 1/2 full cup is standard. Beyond taking your order, the staff DOES NOT acknowledge their patrons. Robots would be nicer. The workers here don't say "hello," don't even say "your total is ..." they just stick their hand out expecting payment. If your total is $2.18 and you give them $10.18 you have to remind them to give you $8 in change. Their heads will explode if you give them $10.28. When you pick up your meal expect the silent treatment again. Don't you DARE ask for condiments. "Have a nice day" is entirely out of the question.

Staff is very unfriendly. To top it off we were made to wait over 20 mins for our food in the drive thru, only for the food to be stale and cold.

The male with black hair working the drive through was extremely rude, unprofessional, and not wearing a mask. Upon asking if they could do four separate orders he responded with a snarky "we only do one order per car after five, sweetie." Which was fine was fine. Then my roommate with a dairy allergy asked if the smoothies were dairy free. He responded extremely inappropriately with "This is isn't a SmoothieKing. It's literally just ice and flavoring." Completely uncalled for. I pulled around to pay and collect our order. There was a nice lady at the second window who handles the transaction. When we went to check the items in our order before pulling off, he pushed past her to through the window and began screaming "WHY ARE YOU STILL HERE." I said we were checking our order" and he screamed "I BAGGED IT MYSELF ITS ALL THERE, PULL OFF" keep in mind he pulled down his mask to scream at us and we hand only been checking a large order for maybe 30 seconds. *there was no Big Mac or double cheeseburger with bacon, we were missing a basket of fries* I told him and I quote "I did not appreciate your snotty ass attitude in the drive through" he told me "COOL OFF BITCH FUCK YOU" and naturally I responded "FUCK YOU MOTHERFUCKER" and just drove off. I didn't get my food and I tossed out my caramel frappe because there's no telling if he spit in it or anything. This is extremely unprofessional. I will be leaving more reviews on various platforms and so will my passengers in my truck. I will also be calling corporate in the morning. Absolutely fucking ridiculous and none of us will be back! Would leave zero stars if I could

I just wanted to give a nice rating where it was due. Hanna was very friendly at the counter and my biscuit was very fresh. The decor has been nicely updated. It's also nice to find free parking where there is so little.

Terrible I work by the location and can't get there on my lunch breaks without it being so slow you lose you're lunch break but also cashiers are obviously high as a kite and complicate ordering more

I refuse to give these guys any more than 1 star. The serpentine bastards stood there and wouldn't let me in when they were open. I had to order takeout. When I got it, it was as disgusting as any swine could expect in its trough. Gross as fuck...

Horrible service, horrible food, horrible all around. The workers are extremely rude and the drive through took 45 minutes to get through only a few cars.

This place actually is horrible. Never had ice cream. Always having some issues. Cashier is always on their phone. Not to mention they gave me the wrong food and when I said it was not what I ordered, the cashier tried to convince me that what I ordered was generally the same amount as what I paid for so she wouldn't have to do the return. Manager in the background also wanted me to pay again IN ADDITION to the paying for the wrong order, paying for something additional that I ordered. The thing they wanted to charge me for was 10.38$ and mine with the additional thing they wanted to charge me for was 8.10$. An actual sham of an establishment. Don't even bother complaining to the Burger Family. They don't listen. DONT GO HERE.

Super slow drive through. Honestly it's like this all the time. But it's in a bad part of town too. Anyways wouldn't recommend

I just got home from attempting to get a hot fudge sundae and a caramel frappe from a "24 hour" location that was closed. Does that make any sense? No note or anything on why you're closed and on every website and GPS they say "open now" worst experience at any location. Definitely will be taking my business to Cook Out down the road!

Had a southwestern salad with crispy chicken and it was surprisingly delicious. I wish they would bring back the Asian salad but oh well. Always packed with UT kids it seems no matter what time you go. They appeared very busy but whoever the front end person was she communicated very well and made sure everyone got what they need. We need more people like this in fast food! I got out of there in a timely matter and the location is even close to a bus stop. The only thing that scares me every time I go is the evil drive-thru/parking lot. When you are walking through there at night, people have a habit of speeding into that parking lot or out of it.

Literally got a number 2 cheese and bacon witha tea. I got a quarter pounder with onions and ketchup only. Never coming back to this McDonald's again everytime i come here they miss something

I ordered a large fry and was served a medium in a paper bag for a "here" order. But when i took the medium fry back, they threw it away and told me they were waiting on fries. They argued amongst themselves about why no one had made fries, lots of excuses back and fourth. So when they were ready, they served them all and left me waiting for the next batch of fries that had to start cooking after they served the last fries and the workers promptly left the area because they knew what they had done. The decor of the restaurant is modern, but its a front for a bunch of rednecks who don't care or have their stuff together. This place has an X over it for restaurant options as far as I'm concerned. Extremely poor service that I paid for because my kid was hungry and asked to eat there.

They do NOT serve breakfast all day in spite of their "Breakfast All Day" sign!! :( We really wanted breakfast, and it's only 10:35 am... And we were denied breakfast. Well, take the sign down, or serve your customers breakfast as advertised. And don't be rude about it either.

By far the WORST mcdonald's i have ever been to. The night manager was so unbelievably rude. We ordered 2 10 piece chicken nugget meals , one with a sweet tea and one with a dr pepper. They proceed to give us 2 sweet teas, no sauces , which when we asked for them, she had an atrocious attitude about and only gave us 1. the fries were cold, stale, and had definitely been sitting out for a long period of time. There also wasn't the correct amount of nuggets. This place seriously needs some new management because the rudeness and unprofessionalism has been an ongoing issue. If you do not want to deal with customers, DO NOT WORK IN CUSTOMER SERVICE

Mcdonalds isnt known for their service, but this location in particular is a new low. Youll save a lot of time and save a few nerves by going to a different location.

I didn't really have an experience when it comes to employees because I went in drive thru but the food was AMAZING! We got all the items we ordered, everything was correct, and tasted very fresh! Best McDonald's I have ever had! Good job!

I am a doordasher . And was called to this location where I do many dashes at day after day after day. I have never had a problem getting into the building to pick up my orders and on the app for people who are doing purchases as a lady showed me who was also locked out of the building it said that she would be able to access her order by just going to the store itself not through the drive-through but through the lobby. The manager that was there Tonight kept turning people away order after order but they allowed is it allowed their friends and other civilians to walk into the building To hang out in the lobby instead I'm a but turned away business that was already in progress from customers who have already paid and from drivers who rely on getting their food they're on time the 2 cooks in the bag who looks like twins begin to laugh as the drivers were being turned away there was a couple of people sitting in front of the door at the tables complaining and cursing saying that the lady and there was being ghetto toward them To know it was not racially provoked by them saying so because they're as there's also people of color as well as myself so that should say a lot about the character of these people that are representing this business I also took pictures of the people is full or at least one of the people that was mingling withat was mingling with the staff in the lobby, yet those that were their conducting business we're not allowed to pick up their merchandise merchandise and get them too Their customers?? I also have taken a A picture of the guy in the lobby. And also the time and date in which this occurrence had taken place. Following days before we have never had this problem getting in to our orders Until tonight.