McDonald's

I’d like to leave some positive feedback for Charlie—or it may have been Charles, so please forgive me if I’ve got the name slightly wrong. I just wanted to say thank you for providing such a great experience. I really appreciated you going out of your way to get my coffee after I had been waiting for a while. Your attention to detail and thoughtful customer service didn’t go unnoticed. Thank you again for your kindness and support—it's gestures like these that keep loyal customers coming back.

Absoutely the worst mcdonalds I been to. Had to wait so long for my order and then when it came, the fish burger was stone cold the chips were stone cold and the diet coke was flat. I went back to ask them to change it and then had to wait so long again for it. Staff were not very smiley either, they look fed up with it being such a busy place.

Travelled to McDonalds to get my kids the grimace milkshake....No....we've ran out of syrup...it launched yesterday and is only available for 1 week!! Also the new system is TERRIBLE, staff all standing around doing nothing.... just waiting. as are the hoards of customers!! Bring back smaller menus and serving 1 customer at a time!!

We had two double quarter pounders, 9 chicken fingers with fries. Food was not very good, bland, fries were undercooked but the chicken finger. I wouldn’t go to another.

We ordered our meals and I didn't get fries or fanta I normally do 5 star reviews but they messed it up the staff were confused and the managers were ignorant and they don't know how to do their job or manage crowd control. There was little convince as everyone is just crammed inside a huddle behind a fence and no-one was able to hear if their order is ready. I won't be coming back here until this place gets their act together and I suggest you avoid this place at all costs. The food was nice though.

The staff are responsive, respectful, attentive, professional, friendly, understanding , well mannered, efficient, hygienic, sociable, polite, well mannered, well organised and good communicator . The food is mouthwatering, delicious, flavourful, classic taste of amazing food, good portions, enjoyable, tasty, hot, scrumptious, well cooked and perfect if you are go on or want to eat in the seating area with diners. The price is affordable which is something like because it is not overpriced that is what everyone looking for amazing deal they have on the meals and food. There is a dining area generally for public to sit down and eat but since the pandemic of COVID-19 you can’t sit down and you got to go in a long line but when things get back to normal then you will able to sit in the dining area. Go there to get your food because if you don’t will you regret it until you try. Now you got to use the machine to order instead of paying the cashiers they don’t have here anymore.

Nothing bad to say, it's exactly what you expect from a McDonald's got a lovely breakfast and was served within 6 minutes very fast and good was delicious.

There are some really helpful and kind staff in this branch. Suhag and Romana and Mansi really stould out. Very efficient, helped us with our order. And ensured we had a pleasent dining experience. Food as usual was good.

Crazy setup as you wait it's a crowd of people and chaos. Stay away from this busy location!

My expectations were low to start, given that this is both McDonalds and mall food, and my experience managed to still fall short of that. I was excited to try a Biscoff McFlurry since I can't get it in the US and I do love the taste of Biscoff biscuits. Sadly, it was pretty melted by the time I got it and honestly was quite boring with just cookie crumbs. I also ordered a McCrispy which I haven't had before and sadly it was not a crispy as the name would lead one to believe. Would not come back.

Food Court locations of chains like this are never too great, but this branch of McDonald's in the Food Court of Westfield Stratford City, London's busiest shopping centre seems to have taken that, and somehow gone even worse. The store is pretty small and is merely a counter, meaning there is no space for technology such as the new digital screens which most McDonald's stores have now, to make matters worse they don't even seem to have the new ordering system, making the whole queuing and waiting for area a slow and hectic mess with staff running around like headless chickens unable to cope. The fact this is one of the few stores in London not to accept mobile orders, which most McDonald's stores (even franchises) accept and try to push now, makes matters worse for me, as someone who hates waiting especially for something which could be done in seconds with technology. The staff as mentioned before seemed to really struggle, and they didn't seem to have a clue what they were doing, which on four visits to McDonald's on a recent trip to London, I found to be the case at 100% of branches, which includes branches at Ludgate Hill, Commercial Road, New Oxford Street and this one here at Westfield Stratford City. The location in a busy Food Court near other fast food rivals, as expected means the whole area can be pretty noisy, dirty and hard to get a table as McDonald's, of course, doesn't have its' own seating area. A poor branch of the American fast-food chain, even for food court standards. A real shame. 1*