Byron B.
Yelp
This is a long read, but worth it. As another yelper pointed out this location has drastically declined in the area of customer service and quality since it opened. I believe this is a franchise location and not corporate, with that said, two days ago I drove through and ordered an ice cream cone for my wife. When we came to the window, I noticed an associate opening the top of the ice cream machine with my cone in his hand. After he got done he handed my cone to me and I asked what he was doing. He said it didn't look right so he was re-making it.
It did not make since for him to have the top open, so I asked him why. He said he was putting the ice cream back in the machine. And I said, I need you to make another one. So he did, but not before putting the ice cream he just made back into the top of the machine again. When he gave me the second cone, my wife said it tasted off. Then I asked the associate who handed me the cone is it normal practice to recycle ice cream? She looked at me like she had no idea what I was talking about, then I asked for the on duty manager, and she could not justify their actions. With no apology given, her only response was asking if I wanted it re-made, I declined.
All this brings me to my visit this morning with my son. After ordering at the kiosk inside, I got no receipt. Then when I went to the counter to ask for one, I was asked if I payed, I did and the manager called my order out to me. Now before I continue, it has to be pointed out that this location is primarily staffed with Hispanic employees. The reason I say this, is often they are speaking Spanish and not English. When my order is brought out, my sons coffee was not made correctly. I point this out and it is even reflected on the receipt the associate brought out with my meal. She apologizes and brings me an iced version out really fast, too fast for them to remake it. I ask my son to taste it, and he says, "Dad, its supposed to be cold, and it's not."
Instead of just remaking it, the associate poured a hot latte over ice. This is where the language barrier comes in, or so the other associates might have hoped. I asked for the manager, and explained what happened. With no apology given she takes it and actually re-makes it. While I am waiting, the associates working behind the counter start talking negatively about me in Spanish. How do I know this? Because I speak Spanish. While not fluently, I can understand and speak with limited issues. I chose not to make a scene because my son was with me. Are they the hard up for profits that they are willing to recycle food and drinks? Needless to say, McDonald's are everywhere. In Moore we have three within a five mile radius. I will not be coming back to this one.
