McDonald's

This time folks accolades goes out to one man who worked in the dining area cleaning the tables, sweeping up the floors and keeping the place clean let's not forget to tip or thank them for cleaning up behind us. Thanks so much for all that you/ya'll do, we "the public" greatly appreciate it. 🙏

Two stars are given to the star “Carla” who made our visit experience acceptable due to her helpful behaviour and lovely personality. Food was good but the place is not recommended for anybody especially tourists because it is always dirty not cleaned after every customer and I had to clean my table and the chairs. The branch always have homeless people who kept annoying the customers.

A free and democratic country grants freedom to its people, but that freedom also extends to the homeless. In contrast, countries with strict controls, often criticized for a lack of human rights, can be the safest for ordinary citizens. I would say, Every political party and every matter has two sides.

Very crowded and stuffy! The place is packed, and it's almost impossible to breathe. There are also many homeless people inside, which negatively affects the overall experience. There are significant issues with cleanliness and hygiene. It's hard to enjoy a meal in these conditions.

Fast and friendly service but absolutely filthy. No clean tables or chairs in the open areas. Bags, food and everything else under the sun on the floors. Floors sticky. Food in bathroom sinks. Only here because it’s quick and near my bus.

I ordered and payed for large fries and received a medium, corporate embezzlement. There is a large contingent of unhoused patrons constantly in the dining area. Consistently let down ay this location. Avoid if possible.

The only reason I come to this location is because it’s near my job. This McDonald’s is the worst due to the amount of addicts and homeless that hang out here. There’s always an altercation going on. The employees here are a hit or miss. Some are nice and some aren’t. I came today to buy a Big Mac meal, and my sandwich was under cooked, and poorly made. My fries weren’t fresh. I’m about to walk a little farther and go to a diff McDonald’s because this one is a huge disappointment

Conveniently located McDonalds just steps north of 34th Street, Penn Station, Moynihan Train Hall and the 8th Avenue A, C and E NYCT Subway station entrances Prices are closely on-par with other McDonalds, but this one does not participate with some McDonalds deals Bathrooms were clean and seating here is plentiful

Shoutout to the guy working the drive thru! He was mad friendly and got my order perfect. Keep it up!

There is a lot going on at this location because it's right by madison square garden and penn station. I ordered at the Kiosk and waited for my food. They had a screen with numbers for the orders that were ready but the numbers were all out of order and made no sense. I would recommend just listening for your number because they call it out. I wouldn't sit here and eat; it's more of a grab and go situation. The kiosk where we ordered wasn't taking cards so we had to go up front and pay at a cashier. It was hard to flag down someone to help assist us.

We ate breakfast at 630am, there was not a single clean table despite the place being mostly empty. Cleanliness is not priority here. The food took about 10-15 minutes to get, but it was hot and fresh so no complaints there.

This location is atrocious. I had to eat here twice last week very much against my will, and both times the orders were wrong, the tables were dirty, and I also witnessed an employee mocking a Chinese couple, literally making "noises" including meowing at them. When someone said stop bullying my customers, SHE SAID "NO, I THINK IT'S FUNNY," AND WAS ALLOWED TO CONTINUE. The food itself was fine, it's the same an anywhere.

Located very close to Madison Square Garden, we stopped by here twice for some quick, cheap sustenance. I see the reviews here are pretty brutal. It wasn't so bad for me, but I could see it getting there for others. The restaurant wasn't very clean. It looked pretty dirty with several people either asleep or nodding off in the booths. The workers weren't particularly nice or rude. They did look like they were pretty over it. We just used to touch screen to order and took everything to go back to the room since we were so close. I didn't ask too much of this place and from the looks of it, I'm glad I didn't need to. It's still pretty dirty, even by Mickey D's standards. 2 stars.

This place is NOT 24/7. Today I placed a mobile order around 5:40am through the app and when I got to the place at 5:50, the doors were locked with trash bags and staff was refusing to give us any wait times or any info. As a large group of us waited for over 30 minutes, an employee sweeped. That was all we could see happening. After the manager came to the door to let an employee in and refused to give any information or response to the people with mobile orders waiting on the pickup counter (we could visibly see our orders), I left around 6:30 with no order. Normally, they have security stationed by the bathrooms blocking off half the dining area and they will yell at people trying to sit constantly, even when the costumers are holding their orders. The other day they even threw someone's food away while they were in the bathroom for less than five minutes and refused to give the guy any compensation. Hopefully the app gives me a refund and I'll just go to a different McDonalds now on.

Food wasters, just go to 5guys instead, not this McD My order was missing bacon from my bacon double quarter with cheese. I asked if they could fix my order, they wanted to take the wrong sandwich to switch to the sandwich with bacon. But I asked if I could have the sandwich without bacon. It seemed reasonable since they were going to chuck it in the trash. Finally got to sit down again to start eating my guilty delight. But then the same worker came to my table to demand the no-bacon sandwich back. I was a bit confused since it was trash to them. But they persisted so I just gave in it wasn't worth the fight. Gee, this place seems horrible another reviewer said it is dirty, rude workers that make fun of their guest's culture. SMH

The Yelp notification that this McD's location is closed is wrong. I dropped in today to pick up a strawberry banana smoothie. It's open. For such a high traffic location this one wasn't too bad. Looked clean enough. Staff was ok. I've been to better. But, yeah, it was kinda crowded and annoying. Par for the course with this area.

My girlfriend and her friends visited this establishment on 04/16/23 at around 12:50AM. An African American worker in a grey shirt (Male) with braided hair was incredibly racist to her and her friends, using an Asian accent when talking to them and saying how he knows how to speak Chinese too. He was originally on the side and took over the register from one of his coworkers on purpose with the intent of being completely racist to them. He spoke with an Asian accent ridiculing their race and telling them he can serve them for an extra $5.00. While this was happening, all of the other employees laughed and egged him on. My girlfriend and her friends felt very unsafe, especially late at night.

Thank you for making our night great. Food came out fast and hot. Shout out to Vanessa.

Ordered only 2 items but completely forgot the fries makes it very inconvenient. Took a while just to fry mcnuggets and fries

PROS: This McDonalds is located right next to Madison Square garden making it an easy stop right before or after the game. They are also very clean and the staff seemed to be nice. The food came fast compared to other fast food places in the city CONS: The touchscreens that you order your food on had a tough time scanning the vaccine card and the place was small inside compared to other fast food places. OVERALL: Great place near the garden but isn't my go-to when I hit that area of the city

As soon as you come up to the door you have drug dealers asking what you want to buy. Definitely a place you want to stay away from unless you're not looking for food. There were people passed out on tables, about four drug dealers roaming around.

i bought a McDonald's chicken nugget happy meal and when i arrived home my nuggets were not in the BOX and im just so pissed off rn i did not just pay $8.37 FOR NO NUGGETS.

McDonald's is McDonald's. What can I say. This one is busy - in a busy location. And the staff seems to be frustrated by the busy'ness of the business - which is simultaneously understandable and yet a shame. Not super clean. But heck - the ice cream cone machine was working late at night when a craving hit... so huzzah for that!

I found a radioactive rat in my happy meal and an employee farted right next to me and picked there nose and they did not even wash there hands

I really loved the workers, but the food wasn't the best. It was cold and wet and I think I got food poisoning, which I didn't think could happen from microwaved burgers, other than that, the staff was super sweet! I'm going back soon to retest. Also it was pretty empty and quiet on the day I went in.

i accidentally left my leggings in there after changing into sweatpants and they chased down my coach bus that my school was on. ty mcdonald's

It's McDonalds, so what can you possibly expect besides a stomach ache and a not so pleasant experience. Anyway, knowing this and usually avoiding McDonalds altogether except for their occasional breakfast trips, I decided to come here out of desperation due to hunger. Though their breakfast menu is available all day now (something I always maintained they should've done), I don't trust ordering breakfast at any other time from most locations, because they'll tend to half ass it - so I was glad this was the morning when most of the options are already there. Coming inside, this place was crowded and noisy. It's fairly sizable considering it's Manhattan location (about 2 blocks from MSG). I just wanted a simple bacon, egg, and cheese biscuit, with a hash brown, and a small orange juice (served now in bottles). I saw their banner and while I wasn't expecting anything less than a standard McDonalds experience, I was happy it was there when I needed it. It was very busy inside. While standing in line, there were at least two customer issues with something and whether or not they were actually right or not (1 was, the other wasn't), they insisted on yelling as loud as they could and one of them almost seemed aggressive. While the employees here were not the best I've ever seen, they seemed to handle these customers well despite the customers' behaviors. They remained calm, though some of the other ones were distracted from their own jobs away from the customer issues that they'd stop what they were doing to gawk at their coworkers getting verbally harassed. Most of the employees though seemed to handle the madness pretty well. While McDonalds is McDonalds, this location was very loud and a lot of customers were acting like they were in their own living rooms instead of in a public space. I would question taking younger kids here with some of the very loud and vulgar talk that a few of them were engaging in - not to mention the two customers in line shouting at the employees with little to no regard to anyone else. I get it, you're frustrated whether you're right or not, but just because someone is behind a counter doesn't give you the right to talk the way you're talking - even more so when there are kids in line. Maybe I came at the wrong time, but I can only go by what I experienced in the time I was here. There was someone cleaning the tables quickly as people were leaving, which is always a plus. Some of the seats had cushions instead of that hard plastic that most locations have. A nice innovation was the monitor showing your order and when it being made and served. Whether it was fast or slow, depends - though mine was simple enough and the wait time was minimal. They still shouted my number anyway. The breakfast was as standard McDonalds as could be, but I knew what I was paying for. All in all, just an option in a busy area with a lot of likely better food choices. It's McDonalds and all that comes with it - from their employees to their "food"......though in this location, it appears the customers are more the problem this time.

24 hour fast food that closes at 4am- 530am??? Just say you close at 4am and reopen at 530am. Don't claim otherwise. Searched quick 24 food and it came up yet it was closed. Disappointed.

Without a doubt the most disgusting McDonalds I've ever been to. Staff is cool but the place is soo filthy? No employees have clean tables around here even though it should be a protocol especially now during a pandemic. Does the CEO of this franchise even give a rats ads? Knats and flys all over me and my food. This is unacceptable in 2021. Its should be illegal to serve food here. And on top of it all the security guard is sleeping on the job most of the time. Wowwwww McDonald's! I think you have enough money by now to pay someone to clean all these germ ridden tables. You can do a little better than that. This is the first and last time I will be coming here I swear. RONALD FIX THIS PLACE GOD DAMNIT it's a SHITHOLE!!!

I came in here a bit before 1 pm after my morninh volunteer assignment because I wanted a quick to go lunch. I ordered the $3 meal deal which a one of a select number of sandwiches with a small French fries. I ordered the spicy McChicken. I used the kiosk to order and went up to give it to an order taker. I got my food in less than 10 minutes. Before I left, I looked in the bag. The food us correct but no ketchup packets. I didn't see a place with ketchup packets nor a ketchup dispenser. It was too crowded to ask the original order taker. The spicy McChicken was actually hot but nothing I can't handle. The fries were fresh but not too crispy.

Literally the walk from my building to this location is less than 5 minutes. Spacious environment with a lot of seating especially cushioned ones =) It's a mad house during lunch time! The people who have their receipts in hand...move along so you aren't blocking the register line *common sense* I ordered a Crispy Buttermilk Chicken Sandwich...yes just the sandwich! The service from paying to getting my order was fast maybe because I only had a sandwich instead of a meal. Woah baby this was so yummy though!

Barked at by crackheads. Was told not to eat here when entering. Fries were straight from the refrigerator. My Mcchicken was swimming in mayo... please eat here if you dare.

This place is absolutely disgusting. It's literally like a homeless shelter. It reeks like body odor, you have to fight through about a dozen skells to even reach the door, and if you do make it inside and get food, you basically have to eat it on top of a homeless guy injecting himself with a needle. it's seriously this gross. don't believe me? go check for yourself. just try not to catch hepatitis on your way in or out

I asked for Spicy Buffalo sauce TWICE! yessir TWICE, But I never got it Which ruined my whole day and messed up my meal

The food was ok but the customer service is way below any standards. My order was missing an item but when I returned to ask for it, I heard "What do you want?". Excuse me? How about "How can I help you?". Apparently McDonald's employees are no longer trained properly like they used to.

Delivery from here is pathetic. Every time they're at least an hour late on UberEATS. Avoid this dump.

I am disabled. After walking a few blocks to this location in the evening and entering the mostly exit entrance I was told by security guard that I can only order here via app! Disgusting policy in place here ... shame on it!

I should clarify, I normally wouldn't write reviews for a McDonald's (because this is Yelp of all places and alas the two definitely don't normally mix), but this particular McDonald's stands out for two things: 1) being open 24/7. Because sometimes I'm looking for a super cheap place open at 2:34 am in midtown for a late night snack that I don't have to spend $30 for. 2) the music playlist, which plays French avant garde Jazz electronic music (that I would expect to hear at a nighttime warehouse lounge in Bushwick, Brooklyn). I've shazamed songs from St. Germain here, which is awe-striking feat in itself. Who would have expected corporate midtown schtick McDonald's to have a playlist on par with House of Yes? Whoever manages the music playlist knows their shit. I find myself reluctantly shazaming something new here every time I pass by.. just because I'm usually thinking.. WHAT IS THIS WEIRD GROOVY FUNKADELIC SONG?! I NEED TO KNOW. So... Let's give a big thank you/hurrah to whoever manages the playlist. You've earned your dear employer a rare Yelp review that's good.

This mc donalds is so dirty and nasty. Trash everywhere. the workers didn't want to clean up when asked. I recommend nobody to go to this filthy place. Oh and another thing very very rude manager and co workers.

I typically wouldn't write a review for McDonalds but I saw great service and had to give credit where credit is due... as I was waiting on line some fuss between customers came up and I did not know what would happen, A gentleman behind the counter made the decision to come from the back and help the two individuals come to a compromise. He then went back to his job, I ended up asking his name, Roman, thank you for your effort and dedication which kept the customers calm and collective.

Very slow service, iced mocha was very tasty though. I should have went to dunkin donuts to get something to drink, was late.

They forgot half my take out order, but when I went back to reclaim the other half they obliged and were very apologetic

Good chicken tenders but the fries were alright, a bit soggy. Friendly staffs and pretty fast. Reasonable prices and my favourite sauce will always be the sweet and sour

I'd expect a McDonald's near Penn Station to be pretty terrible, but they've actually kept this location reasonably nice. It's newly renovated and clean. The bathrooms are clean, and there are multiple stalls, with soap and toilet paper in the dispensers. They have security guards walking around inside. It's right around the corner from the ACE stop. The food is obviously standard McDonald's food, not much to say about that.

Non caring service, paid for my food and dining room extremely dirty. Asked to use the bathroom and of course the sad excuse is it is out of service. This establishment is against health code.

I've eaten here many many times. About half the time, the Big Mac bun is hard and crusty like it's been sitting out for a while under a heat lamp.

This mc donalds is not 24hour I came in at 5am and the told me they closed how is it 24hours if it's closed at 5am?? 2nd time they turned me away !!!!

I work pretty close to this location but I try to avoid it because of the sheer amount of homeless and drug users that visit the establishment. The lines are not usually long but they are very disorganized and the wait time for can take over 15 minutes for just a sandwich. The food/promotions was on par with other locations.

The infamously druggie-filled McDonald's is true to its name thanks to the many rehab and homeless related places nearby. I don't know their hours & patterns but wish another reviewer did so. I got my fries & got out alive 4/1 2p is itself gladness. I feel really sorry for all the tourists, especially those at the New Yorker hotel across 8th Av, who come here thinking America is great again. This location has a strangely modern McDonald's architecture for such rough security and loiterers. The staff does a great job but the security guard is either missing entirely or as bad as missing.

I'm seeing some average reviews, but I have to rate this McDonald's as the best I've been to. The crowd is what you'd expect: people from all walks of life. The food tastes as you'd expect: mysteriously flavorful with unhealthy undertones. However, what makes this place stand out is the quick service and beautiful delivery. I got a cheeseburger yesterday that looked like a skinner version from the commercials. This is amazing considering that McDonalds was serving 20 other customers at the same time. The cheese was still fresh and melting onto the meat when I took it from the package. Whoever works in the back... I have renewed respect for all of you. Also it's nice that there's a "bouncer" of sorts to the place and someone is always cleaning.

Rude employee, dirty dinning area, and they over-charge customers. They charged a price to replace coffee for orange juice in the breakfast that's almost the price to just buy a separate one, didn't notify me and gave me someone else's receipt when I asked for the receipt. When I came back in 5 minutes to buy the $1.99 2-burritos, I only got one and she refused to give me the receipt.

I read all the bad reviews and was worried but then remembered that I was paying under $3 for a burger and some fries. So for the price it was worth it to me.

I feel kind of stupid even writing a review of a McDonald's. I mean, it's McDonald's, how good or bad can it be? But this location made me want to cry. The interior is lovely! They clearly spent a good deal a money to make it look modern and clean and welcoming, and they did a great job. It's very handsome and comfortable. Well, as comfortable as seats and tables bolted to the floor can be. The service on my one and only visit was a bit confused (I think they were having problems with their registers) but everyone was pleasant and apologetic. The food was what one expects, but that is not what I am rating. I am rating the fact that at 2:10pm on a sunny, mid-50 degrees Saturday afternoon, fully 5% (I counted and calculated) of the seats were occupied by apparently homeless, definitely unbathed citizens. It was difficult to find a seat that was far enough away from an unappealing odor to not make my lunch unpleasant. I cannot imagine what the population of this restaurant is at 11pm, or on a cold or rainy day. I have great compassion for homeless people, as does the city of New York and numberless charities. There are plenty of places where they can go to stay warm and dry and get a healthy meal. A commercial establishment that caters to families and children is not an appropriate substitute.

Food is average McDonald's food-dry, lacking any real flavor yet strangely filling. My gripe is with the atmosphere. It's a drug addict's paradise. There is a methadone treatment center near this McDonald's so the dope fiends use it as a hangout. This is not an exaggeration. There's hardly anyplace to sit and eat in this beautifully designed McDonald's because groups of folks from the methadone clinic come here to sit for hours on end talking loudly, nodding and drinking cups of sugar. I see that there's a security guard here now but he doesn't seem to serve any real purpose.

Easily the nicest McDonald's I've ever had the pleasure dining in. It took me about three or four bites into my third Big Mac to remember I was on a quest. ODB. No. Distracted. It should be a crime to make a McDonald's this nice.

Stopped here in the morning for breakfast. The food was usual McDonald's. However, this place was scary and they need to have a security guard in place. There were many homeless people here sleeping. The thing that bothered me the most was individuals that lashed out at the customer's while eating for no reasons. Those folks just hanged out at the place. One of them stood next me looking at my cell phone. I worried about snatch and run and put my phone away and left. I would never come back to this location ever. Beware!

I think Ju L. and I came here on Friday night. It looks like everyone needs a lesson about McDonald's: Hot Mustard sauce is a thing, and it is exactly the ONLY reason I still eat at McDonald's once in a blue moon (approximately once every two months?). By "eat" I mean "acquire french fries." It is not any of these things: new, obsolete, seasonal, etc. The guy at the counter is forgiven for not knowing what it was, because he was nice (if completely taken aback) and asked his manager and coworkers if this mythical sauce I spoke of truly existed. After this was confirmed, I still didn't get any. They keep it in the back, behind all the other legitimate sauces, I guess, and it ran away, sick of being neglected :( P.S. It is not the same as Honey Mustard. Honey Mustard is nasty.