Aaron S.
Yelp
Mcdonald's stores millions of people a day over 100 countries, and Italy is no different. This Mcdonald's store in Italy, looks like a nice one but it is when you step inside, you just want to hide.
When you enter, it starts into a Mccafe, mainly dedicated to the Mcdonalds Cafe drink/coffee range and some pastries, and you have to go down a few stairs to get to the main restaurant, hence is poorly wheelchair accessible, they is a way for wheelchair access but this involves : travelling down many back streets, using the freezer entrance and feeling like a hassle, and like they are taking part in something fishy, rather than a guest of a massive chain.
When I finally got in the store, I tried to use the machine to order my food fast, to avoid big queues, however it was slightly difficult, (yet possible) to change the language to english, and then find dietary requirements notes, It said they had them but it just didn't work, and I had to go to the till
The server was very slow, and it must have taken half an hour queuing to get service, which really isn't fast food, the guy who served me seemed nice enough but still was puzzled I wanted a burger with no bun. I would of wanted something else but after getting my friend to queue in another line for the machine checkout, what took about 2 minutes, they couldn't provide anything either, despite it being EU law and mentioning about it on machines.
The food here, like the store was very poor, my burger meal must of been about 7.3 euros and it was awful, the presentation was poor, and it was just slopped on a plate, it was either put in a horrible, white sauce I guess was mayo or just simply dry, so it wasn't nice throughout, and all the toppings came off like a sandwich. My fries was not much better ; they were over seasoned.
The staff made sure I got in okay, but when I wanted to leave, no one tried to help me out, as I had to go through the staff freezer exit on my own, after trying to get through other "emergency exits"
To conclude, this store may look nice and like a posh Mcdonald's but at the end of the day, it is the same old menu, perhaps even worse than the UK as they don't sell cheeseburgers, the waiting time is dreadful and can leave you feel drained, just as you wait for a simple burger which should take minutes, the food is very poor and inedible in parts, it is a little pricy and noisy too. It really isn't a nice place and is definitely one of the more deserving places for my "Avoid at all costs" list