McDonald's

My son lost his video game in this McDonald’s on 1/4/26. This was an incredibly busy day. I never thought he would see the game again. I went back two hours later on the off chance that may be someone may have turned it in, but never expecting to get it back. Imagine my surprise when a wonderful angel by the name of Jacob Informed me that he had indeed found the game and turned it into his manager. The manager happily handed the game to me and both employees refused any type of reward or compensation. I am speechless that there are still wonderful, kind and honest people in this world. In a world of Karen’s, how about being a Jacob instead? This is one phenomenal young man. Thank you Jacob!

I only go to McDonald’s a few times a year, mostly at airports. Compare to my last experience at Seattle airport, this place seemed under staffed, and you can’t see any enthusiasm from the employees. They are busy, but they are not that fast. The food was brought out in batches, but they are not very hot. They could put the kiosk near the outside of the store if that’s possible, so many people are waiting in that area. This is a Sunday afternoon and the airport it’s not that busy.

Probably the cheapest option in the airport. Not the best but ok overall. Got a double quarter pounder with cheese and it's decently priced, for 8 $ Ordering was possible through the kiosks and staff was delivering orders like crazy, overall it was ready in a few minutes, there were people waiting in line so that's definitely "fast food". The Burger itself wasn't really good, with plenty of meat the patty itself was quite bland overall. The area wasn't clean and people had to clean it themselves, not surprising how busy it was. All the cold desserts were not available as well 😔

This is the worst McDonald's I've ever been to in my entire life, 45 minutes to get my order which, by the way, was missing items that I paid to add, detail, my order disappeared. Detail in the photo was supposed to be a double burger and lettuce 🤡 (DTW MCNAMARA TERM)

If your flight is close to boarding skip this McDonalds. extremely long waiting. bad service. This is a money trap. I waited 40min to get a burger, drink, and small fries and it was not busy compared to other McDonald elsewhere.

The food was stale, moldy, and under-cooked. The staff was very rude and put bacon on a burger that wasn't supposed to. The floor had trash, trash, trash, and even more trash. In the back I saw the fryer had fry's laying everywhere. Definitely not coming back

There's no reason than to give this Micky D's a solid 4 stars. Easy. I know the menu. Well situation. It is at the beginning of Terminal A. Fast and efficient. I know I can afford it. Get your condiments to the left. If you have an app, you can order ahead of the line. The line can stretch into the terminal but it goes fast. I appreciated there being a nice place for me to sit and relax a few minutes before squeezing into the tin can they call an airplane nowadays. I ordered a sausage McMuffin with cheese meal and a small coffee for $8.14 USD. I put the coffee in my thermos for the flight home. The breakfast sandwich a solid 8 out of 10. The muffin was a bit chewy and the sausage could have been hotter. The cheese was melty which was terrific. I think most people would think it perfectly good. But I've had better. For the best McDonald's I've ever been to, visit my Anchorage McDonald's review. Amazing.

Their employees don’t wash their hands after using the bathroom. After your employee was done at the urinal, I watched him walk right out… hope he didn’t pee on his hand. Anyway, he is white and has a long ponytail (rat tail should be in hair net at least), that shouldn’t be too hard to figure out who it is. Do you not give your employees more than one uniform? Because it doesn’t look like anyone washes their clothes or has adequate hygiene sadly. I’m surprised that no one has made any complaints to the health department. Every other review commenting about crappy service and inconsistent food service is true.

Today the line was long but moved quickly. It was all self service at an electronic kiosk except for food pick up. That girl seemed a bit stressed and was not super friendly. The food is standard fare for McDonalds.

This location does not have any deals on their app even though the North Terminal McDonald's has them. Ordered via app and was told the location I placed order was not this McNamara location... kind of frustrating after placing the order on the app, can't place the order since existing order is not completed. Had to go to the kiosk machines to place order. Everything was fast. Placing order, picking up the food and getting out of the restaurant. It was very busy though. Monday morning 8am. Very busy. I guess staffs at McDonald's were too busy they put two sausages on my Sausage Egg McMuffin! Overall, very fast food location here. Hope McDonald's can improve their app experience and make it possible to change restaurant location after placing order.

There's a sign by the counter saying to download the app which we can order from. The app says that the deals that apply to nearly every McDonald's, don't apply to this location. Thanks for nothing. Also, in the app I selected the option to have the food delivered to my table. When my order was ready, they called my number and it didn't look like they were going to bring it so I had to go pick it up. Not a problem, but don't offer it if you're not gonna do it.

McDonald NOT at its finest. Bought our two items at kiosk and waited We see our number on screen saying in process third one down. People are getting their food and then more people getting food. Our number disappears and still waiting. Go up to counter and told them waiting a long time. I was told they were waiting for McGriddles. 15 minutes??? That's a long time. They gave me a different sandwich so we could catch our plane. I would not have thought at 5am they would be that slow to get food Disappointed for sure

It's McDonald's. Know what to expect. Now I frequently fly out of this terminal because Delta flies from here and it is my preferred Airline. Pretty much every time you come there is going to be a line. I'm usually here around breakfast time so I'm here to just grab a sandwich and catch my plane. Now recently they've upgraded to the self-service screens which makes the line go so much quicker but I do feel for the staff as I'm sure this has eliminated a few jobs. Only thing with the self-service is it does not print a receipt at all so make sure you look at the screen at the end for your order number or you will be standing around waiting for a while. The food here is pretty much always accurate. Now it's self-service again to get your drinks except for bottled water. The prices are higher than your traditional McDonald's because this is in an airport but nothing crazy. I usually can get a sandwich and a bottle of water for 7 Bucks so that's not horrible. This location usually always has somebody sweeping or cleaning so the cleanliness is pretty decent. I would definitely recommend in lieu of paying the prices for the restaurants or if you're in a hurry

I placed a mobile pick up order at 1:07pm on a Thursday afternoon during a layover. This seemed to be an affordable option. I got a triple cheese burger meal (medium fries and drink) for a little over $8 after tax. I will note that you cannot utilize any deals or rewards you have within the app, which sucks. They really trying to get their money, lol. It was pretty busy and I think they were short staffed. They have 4 kiosks for people to place their orders. You can also do so at the counter. They do have a seating areas. My food wasn't ready until 1:18pm. I walked back to the gate to eat. I finished the fries first, bc they aren't good unless they're fresh lol. As I bit into my burger, I realized they put onions on my burger when it was supposed to be only ketchup. Fortunately, it wasn't too much and I was able to eat it.

Not the best McDonalds in the franchise, it's always busy because it's in the airport but food quality and friendliness of staff is a bit to be desired. This place could do with some good management.

I think I just shaved a couple of days of my life by eating a meal from McDonald's. It used to be that it taste good going down and then I felt bad later. But now it's not even good anymore. My spicy chicken sandwich didn't look like anything on any of the displays. It looks like Fat Albert sat on it. And the spicy sauce was in one far-reaching corner of the bun. Not to mention the wait! I ate my entire meal, plucked both, Eyebrows , and Ros The's review before my daughter got her food which we ordered at the same time. I'm also mystified at the fact that there is no one taking your order put in front, yet they're not giving you a discount on saving them the salary of paying a cashier, nor are they any faster because they can focus their efforts on preparing the food. I also want to liberate all the workers working here. They look so sad.

Yikes, why the hate for this McDonalds? Yes, it's an airport location but I've eaten here a few times without issue, just long lines. Today I was wanting a grilled chicken sandwich before my flight but unfortunately they only have the crispy chicken, so I got a 10 piece chicken nuggets meal instead. Pro tip: for 40c extra you can get a bottle of water instead of a soda. Table was a little messy but they had a few choices. Overall, an average McD so it gets 3/5 stars from me though I wish it offers grilled chicken.

It's a guilty pleasure, but if it's breakfast time and I'm close to a McDonalds when I am traveling, I like to grab an egg McMuffin. I've stopped here twice - I wanted to give it a fair shake before I reviewed - and I don't think I'll try again. Prices are exorbitant, which one would expect at an airport. But after a cold egg McMuffin on my first try (not lovin' it), and an order screw-up on my second try, I'm not willing to see if the third time is the charm. I realized the incorrect order when I arrived at my gate (at the far end of the concourse ‍). I had ordered and paid for an egg McMuffin sandwich, but opened my bag to find a sausage McMuffin (wrong sandwich, plus $2 cheaper). At least I got my cardio when I ran back to the Golden Arches. I asked for a refund, which the store granted, and I ran back to my gate, completely skipping breakfast altogether. If you do decide to grab a bite here, learn from my gaffe and check your order for accuracy as soon as you receive it to expedite making it right.

There is nothing quite like airport McDonlad's. It is not satisfying. The order is not right. It is just a bad experience. My order was so incredibly simple. It was for two McChickens (both no mayo) and one order of fries (large). That was it. It is pretty difficult to mess that up. But this location made it seem easy. I did not receive one of the sandwiches, and the fry carton was filled like it was a medium. Why does a real life McDonlad's experience never feel and look like what the commercials show?

Worst service ever. Waited 25 minutes food never appeared. Left restaurant without food that I paid for. DO NOT GIVE THE PUBLIC THE LAME EXCUSE DUE TO LACK OF STAFFING. This excuse is not acceptable. I paid $42 days d not get our food. Terrible

This McDonalds is located in terminal A at DTW. The service was moderately moving people through, and not unfriendly. I ordered an oatmeal and coffee. Two pretty basic things. Oatmeal was with way too much water so it was too mushy. Coffee was as expected with McDonalds. I was in a hurry, so they got me through but I will say it's sad they couldn't get oatmeal right when all you have to do is add water.

I don't know that an airport McDonald's can ever really achieve 5 stars simply because the quality of the food will never match the airport pricing. That said, I've experienced many worse airport McDonald's than this one (located near A35). It's hours are better than most other restaurants in DTW so you can find food here when other spots are closed (suuuper early in my opinion, too!) and the food is very average. The service was pleasant and quick so I can't knock them there. Just what you'd expect from an airport McDonald's is what you'll find here.

My order never registered on the line I had to ask about it and once got it the shake was very runny. Person calling out orders seemed "grumpy". Only good part is the person at the register was nice and had no problem getting my money back.

They are not to smart here! I got ripped off on my drink. They said the drink machine was broken, when in reality it does work, but they didn't schedule anyone to hand out drinks and they say because of COVID people can't be trusted to get their own drinks. So they charged me $2.99 for a large drink, normally 30oz at McD. And gave me a 16oz bottle only. A small drink was $1.99 and you get the same 16oz bottle. Ripped off...

Fast service, the french fries were fresh, but the employees were rude and not very friendly.

Just visited here 6/24 8:00am If this location is the one in the Delta terminal near gate A35, it is by far the best Mc Donald's I have ever visited. I frequently travel to Vegas and stay at The Palms. That is the worst Mc Donalds ever. This one at Detroit Metro Airport was great this morning. When I got there I was behind 5 or six people. They had two registers working and the Kline moved quick.After ordering you kind of moved to the left into line of people waiting for their food. That went quick as well and the woman calling out the order numbers was on her game. She called out he order, told you what was in the bag, and moved things along. I sat down at the restaurant and ate. When I was finishing, a female employee came buy with a plastic bag to collect my trash with a smile on her face. I have never seen this at Mc Donald's before. You can tell management are on their game. Great job!

Really mismanaged staff, no one really seemed to be on top of things. The gal taking our order couldn't have been less interested or helpful. Also crew in back preparing food had their masks below their chins, not covering mouth and nose as is required by law in the food service industry right now. Save your money and time or at least spend it elsewhere.

Boy cott this place rude manager refused to serve me, I'm a truck driver on a 34 hr so my truck cant move. She would not let me order. Walked a mile. Drive all 48 states Burger king let's me Whataburger does. She was just mean.

The slowest McDonalds I know. Big mistake ordering here so it would be faster. If you are late for your flight just skip it

Driest Bic Mac ever. Lots of loud barking over customer numbers. Why not pull a Shake Shack move and hand out beeper devices with each order? Oh right, this is McDonalds and service has to be the pits.

Terrible customer service, old food. Too many people working very slow. Got the most basic mcchiken and it was old dry and hard. They got really pissed off and yelled when I asked for some sauce during pickup.

Took over 20 minutes for 2 mcchickens, lady put the bag on the counter and saw the mcchicken unraveled and open yet disregarded it. They also asked a guy at the back of the line to hold a sign and tell people that try and come that they're closed at 7:46pm.

I usually go to McDonalds in airports when I travel since it's at least predictable. Except this one. I was told at 8:00 pm they stopped serving any of their all day breakfast items. I placed my order and the person got it wrong. I ordered two things, no special requests. The wait was very very long and the orders coming out were very simple. While I was waitIng, one worker came out and told the front staff they're no longer doing ice cream or McCafes or 'anything like that.' Seriously, the absolute worst McDonald's I've ever been to.

This is the worst McDonalds I have visited. It was a complete mess and took 30 minutes to get two mcchickens. This just is not what McDonalds is about. If you are late for a flight I would just skip it altogether.

This is the absolute worst McDonald's I have ever been too. Incredibly long wait, which happens. What makes the long wait so bad is they had 3-4 employees huddle up at the cash register talking. They'd occasionally help a customer, but they were socializing 90% of the time. One girl at the cash register was on her phone. One guy was cussing. An employee just took off into the terminal to "go to the bathroom". In my three hour layover as I was walking the terminal, I saw that same girl out talking to people 4 times. They were unfriendly and treated you as though you were an inconvenience to them. There was no apology for the long wait. Skip going here. There are way too many other options to put yourself through this.