McDonald's

Don’t even ask me why on earth I would go to McDonalds but I did just based on the pretty pictures of a big fat burger and images on TV. What I got was so ridiculous. I’m going to attach a photo because there are no words to describe how awful it was. I tossed the burger after a couple of bites. the fries! OMG the oil was rancid and I even told the manager who said “oh I’m sorry” Huh? So I’m very over the idea of ever trying fast food again.

I was down in the Filmore because I heard there's a new kid in town, and he's taking names! The McDonald's there has a new breakfast sandwich called the McDoubleUp it's the ham, egg and cheese breakfast sandwich with twice the ingredients! And, it's twice as good! That's right Pilgrim, twice the ham, twice the cheese and two fresh farm eggs on grilled English muffin! The best single word description is... Amazing! 5 stars. ☆☆☆☆☆

This McDonald’s is definitely on a race to the bottom. They are very money, hungry and greed seems to be their north star. This year they started charging $.25 for a unreusable paper bag. I’ve been to many places that sell fast food and I’ve never seen this anywhere even in San Francisco. You can’t reuse their cheap paper bags. So charging a quarter extra is just another way to milk more revenue out of their customers. If given the choice, go somewhere else just to show whomever came up with this new money grabbing idea to stop. Also did I mention that they often don’t give food that is fresh. Ordering food from here is a hit or miss as far as how old the food is by the time you get it. Also, it seems like everything on their menu is double or triple the price it used to be even a couple years ago. Yet many other places have small incremental pricing increases regardless of the economy.

Is terrible bc I order combo #2 muffin sausage with eggs and they give this I can come back bc we ready at 2 hours far away please be doble check the order that why I put 1 star 😡

Staff is kind and helpful. The quality of the food is to be expected. It's a global fast food chain. The neighborhood can be a bit sketch on some days and the drive-thru menu screen looks like it was shot up. It's been months and they still haven't replaced it.

The overall experience at McDonald's was satisfactory; however, poor team management led to some issues. There were a lot of bugs in the dining area, which made it difficult for customers to enjoy their meals. Additionally, the bathroom was very dirty, with the toilet seat and sink in poor condition. This is the reality of my visit. Thank you.

I always ordered Chicken Nuggets from this location for a late night snacks. Last night our order missed a piece of chicken nugget from each of the bags (only 9 was in each bag vs 10). This is not the first time it has happened. Other time, they would messed up the order and its impossible to get them on the phone. In addition, the parking lot is extremely small and there is always a bunch of people that are just hanging out in the parking lot that are not customer. They would double park next to the parked car in the parking lot causing a huge amount of traffic for the drive through. Overall, when the group of people are no there and the order is right, the experience is great.

Frequently I order delivery through McDonald’s app from this restaurant, and frequently items are omitted. When I reach out to the provided number for support, I’m told they ‘can’t do anything’. Jesus Christ.

worstttttt service ever. the cashier had such an attitude, didnt even say thank you. never comin back. i came here because i was craving nuggets and they gave me a burger instead. like how do u mess that up??

Y I K E S They don't offer customers free soda refills on a 12$ ticket I bought pancake breakfast and a soda she said no refill order new in broken English Haha mEaNwHiLe the 'dining room' is inhabited by a gypsy woman with a clip hanging half off her head and her two dogs running around , doing a circus act ... she's sitting with two older women cooking soups and eating eggs and fermenting vegetables in the corner of the dining room. And the staff is allowing that to go on but the corporate won't offer free refills on soda which ECONOMICALLY costs cents on the dollar per cup ... and I had a higher than average ticket Nobody is running these stores the economy is about to implode

2.5 stars rounded to 3. Very mixed bag experience here. We needed to eat and decompress in between sightseeing rounds and decided to hit up the best fast food chain candidate for parking, pricing, and past experience precedent. Well, you can't beat the nearest McDonald's, right? Not quite. The parking lot is so tiny, you can't even drive along the street past the queue of cars crammed in there trying to enter or exit. We weren't about to camp for a spot, so we turned the corner and were able to find street parking. We entered and were immediately confused by the apparent lack of human service. There was a row of self-serve kiosks, and a front counter devoid of either staff or menu board. Eventually, a staff appeared at the cash, but we were unable to choose anything from a menu, because it doesn't exist. You must either use the app, the kiosk, or your own brain's connection to the Borg. We had no idea what was on offer besides the perpetually available signature items, so we ordered a quarter pounder meal; and 2 McCrispy meals, which we subsequently learned were not what we described to the staff. Crispy chicken sandwich should be a breaded fillet with mayo, lettuce, tomato. Instead, we got heavily oil-drenched, deep-fried fillets with one piece of pickle and nothing else. The fries at least were hot and fresh. We also had to waste a stupid amount of time figuring out what beverage options they had. It's a fairly large location with plenty of seating. The 2 washrooms are locked, individual use rooms, and the lineup was constant. They are roomy, and were an acceptable level of cleanliness. I really wavered with whether to round up to 3 or down to 2. In the end I had to go up to 3 given that it was the only place we could find to meet our needs. Between the street parking amidst no parking anywhere else; the price point; free Wi-Fi; and relatively relaxed/comfortable seating, we were able to decompress, have our meal at a leisurely pace, and make full use of the facilities so that we were ready to head off to our next destination. On the other hand, I'd make sure to go to another location that has human beings at the ready to serve human customers, and a posted menu that doesn't require the Borg to access it.

Terrible food i would never eat here again made me ill very shocked .......... do not eat here

Still on my quest to find the Kerwin Frost Golden McNugget. I've literally eaten enough Kerwin Frost boxes to gain the maximum number of 6,000 points and Still don't have that nugget! Okay back to this sad food. Why are the Big Macs soooo dry? It doesn't even taste like beef. It's rubbery and dry and flavorless with cold fries. Just an overall sad meal.

This is for the manager/owner of this store. On Friday January 4, 2025 around 8 pm I bought a double cheeseburger with my EBT card at this McDonalds. I've been to this McD's a few times before and always used my EBT card. This time the tall young thin Hispanic* man at the counter took my card in his hand, held it in his hand while he tapped a bunch of times on his computer screen, then handed it back to me along with a receipt. I can't remember if he swiped my card. However he did not have me enter my PIN in the hand-held pin pad as I have always done in the past. (I didn't notice this right away.) I got my hamburger and went to eat it in my car. That's when I noticed that my receipt didn't have my EBT balance on it (receipts paid for with EBT *always* show the balance), and he had charged me tax. There's never tax on EBT. I then logged into the EBT system on my cell phone and did not see the transaction in my history. My benefits are always deposited on the 4th and I did see that, same day as the deposit. I went back into the store to ask about this and he refunded me 50 cents cash for the overcharge on the tax. (A) That was more than the tax he had charged me and (B) EBT customers are not supposed to get cash back! I asked why I didn't have a balance on my receipt and he didn't have an answer for me except he said something vague like "There's two ways to enter EBT transactions." Oh really? Next, to see if their EBT pinpad system was working, I ordered another hamburger, same exact item as I had purchased 10 minutes earlier, and I again paid with my EBT card. This time he offered me the pinpad and it was clear he knew how to use it and it was working just fine. So why didn't he use it the first time? This time I got my receipt with my balance on it. After that transaction, I logged on to the EBT web site and - boom - the second transaction was already on my account. Like 5 minutes later. Two days later that first transaction has never shown up. So either this dude was being a secret Santa and comping my hamburger, or he skimmed my card and copied my account number. As soon as I got home I canceled my card; they're sending me a new one in 5-7 business days. I have since learned that some retail vendors (or their employees) are skimming EBT cards at the point of sale and draining EBT clients' balances the day they get their deposits. These fraudulent withdrawals are not refundable so they're basically stealing food money from poor people. I'm not saying that's what happened here but I sure would like the manager/owner of this McDonald's to look into this. I did call that night but I got a recording that said "leave your name and number and the reason for your call" and to be honest, even though I don't really want to make this public, as I think the restaurant deserves a chance to investigate this first - I'd rather remain anonymous and this is the only way I can think of to do it and be sure management sees my concerns. It is recommended that EBT customers freeze their cards as soon as they complete a transaction, then unfreeze it when they want to buy something. And also change their password every month. Lesson learned! *I know the guy who served me was Hispanic only because when I went back in to question my receipt, the woman at the counter yelled at him in Spanish to come to the counter to talk to me.

I've been here twice now in the past month and have already gotten two different happy meals! I love how the toys never run out here, and the customer service is always a hoot.

It's McDonald's--I can get what I need quickly, and the fact that there's a drive-thru here is incredible. For San Francisco, having a drive-thru is a rare and amazing convenience!.

Dear McDonald's, I hope this letter finds you well, unlike the state of my recent visit to your establishment. I must say, the service I received was slower than a sloth on a Sunday morning. The employees were moving at a pace that made a snail look like Usain Bolt. I half-expected to see cobwebs forming on the fryer as I waited for my order. And don't even get me started on the attitude of the staff. I encountered a young lady, or at least I think she was a lady with that long red hair, who refused to give me my Double Quarter Pounder. It was like she was guarding the golden arches with her life. I had to resist the urge to challenge her to a duel for my rightful burger. And when I finally received my chicken nuggets, they were colder than my ex's heart and frozen in the middle. I didn't know whether to eat them or use them as ice packs. The ambiance of the place left much to be desired as well. I've seen cleaner dumpsters behind fast-food joints than the state of your establishment. I half-expected to see a health inspector pop out from behind a counter with a hazmat suit on. Please, for the love of all that is greasy and delicious, clean up your act. Sincerely, a disgruntled customer who just wants a decent meal. Yours hungrily, Adelaide C.

Waited 30 mins for a hashbrown! Disgusting! Why is this still open? Literally horrible service every trip.

Paleo fish is now the size of a slider. I don't think it's worth going to McDonald's they are too high.

Phenomenal McDonald's. The workers are incredible and all deserve raises. The ambience is divine; lots of healing accomplished here.

If I could I would give 0 rating! I ordered food for my family and when I get to the window the employee started speaking Spanish that I didn't understand what she was saying so my husband asked her to speak English and found out when I placed the mobile order I didn't select any bags( which I thought u did but the app crashed once when it was in the middle of the payment). Anyways, she was telling(judging) us the bag is 25 cents and I have a $10 bill and she ran to get change and I don't know if it's because of that my order came with missing items. The nuggets are burnt. I specifically ordered my drink with no ice but ice it is. No hi no bye no thank you! Straight up just want your money! I love McDonald's but I really hate to say that they have some employees that don't know how to work their job!

The customer service experience here is ASS. I'm not even trying to sound like a dick but the person who works infront I think it's a guy/girl with long red hair is rude as hell. Me and my girlfriend were here and we ordered through a kiosk. I told her that our order is a Big Mac, kids happy meal, and bacon quarter pounder with cheese and she would refuse to give me the meal. We also had the order for dine-in the drinks weren't ready, she was giving so much attitude and shaking her head and whispering and muttering things all the time. If we are customers who pay for food and also putting money into your pocket. You should treat customers with respect, and gratitude.

I usually get chicken nuggets and fries but decided to switch it up on national cheeseburger day. I got a double cheeseburger for 50 cents. Quite the deal. It tastes and looks just like I remember it. Nothing crazy. Basic. If you like extra ketchup make sure you ask for it. The employees work really hard and I've never had an issue. I used to get asked for money by random people while sitting in the drive through line more often years ago, not anymore. Ordering through the app is pretty great. It's not the best location but hey it has a drive through.

The breakfast sandwiches have been smelling so weird from either the packaging or the items in it. Like throw up and cardboard. As soon as you open it up your room smells terrible. The breakfast never used to smell like this and it seems to be only the sandwiches that smell and taste terrible. Please do not order breakfast from here till they fix whatever is wrong you'll get sick.

I quickly came at this McDonald's for breakfast here at San Francisco. The drive thru was not packed, and I arrived in the morning time. I went with their #9, a breakfast sausage McGriddle combo. Included a hash brown and a coffee. The service was normal when I was helped out. The food was what it was: good, warm and delivered! The area and environment seems safe, in a transited avenue close to the South SF area.

The legend and vision of McDonald's turned into something else. It was a sign of urban blight. I like going to McDonald's because I like chicken mcnuggets, sometimes getting hamburgers, and iced coffee..even cinnamon roll. I like McDonald's breakfast. It's fast food. It's not even cheap these days. McDonald's was different back then, but it's still fun.

some took a shit in my burger i saw a cat like a patty so I wanted to eat it it looked yumm in my tummy!!!

Food is what you will expect from other McDonald's. I have dined in, takeout and had it delivered from this restaurant before. This most recent transaction was from delivery. Service is usually a little slow if you order there, probably because they have lots of orders to fill. Delivery is great because you pay for the convenience. I had work to do and didn't have time to pick up, so delivery helped me a lot. The scrambled egg, sausages, and hash browns hit the spot. Ketchup on the side. I really like their breakfast sandwiches but trying to cut back on some carbs after so much indulgence lately so ordered everything individually and skipped the bread.

Absolute trash I tried to pick an order and an employee tried to tell me where I could and couldn't park. Then she refuses to give me the order all together. Just trash There are American citizens looking for work here CITIZENS looking for employment. I'll leave it at that

When patronizing any Fast Food Restaurant there are some basic rules to follow to maximize your experience. (1) use their mobile applications, this minimizes miscommunications, and removes confrontations with the staff in regards to pricing, and deals. (2) it helps to know what the most efficient pickup method is be it lobby or drive in window, at this location I normally recommend using the window, just be aware persons wanting money are often at both ends of the window option. (3) McDonalds has 2 ways to access special pricing, Deals & Rewards, but only 1 of these options can be accessed per order. At this location I prefer to pickup via my car, often there is a line of cars but it's never been long, and it moves at a fair pace. The area has a particular energy, but it's never felt unsafe though I keep my window up till I arrive at the order speaker so as not to tempt fate. If you have any special requests make them known when you check in. Today for example my order was an Iced Hazelnut Coffee, but at check in it was my request to omit the Ice :) As for the staff, I have found them to be highly pleasant, friendly, and professional, my suggestion extend them some respect it can help them maintain a positive mindset. Regarding the food, McDonalds tends to do a great job packing orders, and the food is consistent.

I got two McDoubles. Both came out cold and the wait time was incredibly long. The ingredients did not taste fresh in this specific location. Go to any other McDonald's around

The person at the drivers through has a personality of a wet mop! She is very rude! I was ordering and she said she couldn't read my mind! Because I said I wanted a iced coffee and she said, medium! Told her aren't they 2$ and she says I'm not a mind reader! So I told her after I paid she could be a little nicer to the customers!​

Overall Experience: 2 Food: 4 Service: 1 Atmosphere: 2 Value: 3 First and foremost, they forgot my 20 piece chicken nuggets and when we reported it online, they said we would have to come back to the original location for our refund! This already made our experience really disappointing, but at least the strawberry shortcake McFlurry was good. McDonald's also seems to be getting more expensive these days.

I'm leaving the job. The oil was always on my clothes because they we're like 4 guys that we're throwing oil to the workers. And we told more than 12 times to the manager and didn't did nothing. There was a guy that always turned off the lights when we entered on the "Freeze room" to pick the burgers. The mayority of burgers we're making a mountain. Making YOU to climb to get the burger you needed to unfreeze. My god... It was the WORST first job experience i had. And let's please not talk about the clients.

Service was slow, I ordered ahead of time through the app and still had to wait almost 20 minutes after I got there until my food was ready. Gave 1 straw for 2 drinks, food was mediocre at best. Parking lot has so many people and cars blocking the exit it's like a maze. Staff was not friendly. Will not come back

Like most other reviews left for this "McDonald's " location , the food is disgusting. I've never had McDonald's food ever like this before. Everything we ordered is stale and old. Unfortunately we ordered through UberEats. Not what I would ever expect from a big chain business. I hope they improve or get closed down because this is unacceptable. Especially for a franchise that is well known by all and in the location that it is in. Many of the San Francisco foods have become very disappointing and different from what it used to be even for the price you pay. Overall I would not recommend this location. Stay away and spend your money elsewhere. I'd go out of my way to go to another McDonald's than this one.

Ordered the collector meal through door dash and the collector cup was gone. Package was taped with the security seal so the employee must have left out the cup. The only reason why we ordered the meal was for the cup. We did not want to eat the food.

I'm happy about the renovations to this McDonald's! I like the new seating and new tech like ordering from the screens or app. I like getting the loyalty rewards through the app! My church community group often hang out here after our meetings on Thursdays to chat and get a snack. Please bring back the breakfast all day menu! I miss getting a sausage McMuffin with egg and hash brown for dinner!

Chris R. Yes the one of wrote a review on here. Just know i am watching you how dare you steal my kid and then have poor service at your mcdonalds. He made me chase my kids around the play place and then i got my head stuck in between the cash registers and twice in the play place. My face is burnt off. Don't go here.

I did a mobile order I ask for 15 packs of ketchup. And I got nothing. My Big Mac had NO sauce. I couldn't even eat the food it was so nasty and plain. I ended up throwing it away. This is such BS.

GAVE ME THE WRONG TYPES OF PIES AND IT WAS A TO GO ORDER I am so mad right now that was like 5 bucks for pies and there on the road now so fuck this place

Absolutely nothing appealing about this experience. 1 star because 0 or even more appropriate, a negative value, was not an option What did not appeal. 1: the drive through person stopped taking my order for a minute halfway through the ordering process without letting me in on the fact that I was wasting my breath. 2: the digital menu sign is broken and has horizontal lines running across screen ( not their fault but is essentially the reason the next issue happened ) 3: at the window, I am given my order ( for the most part) but my coffee is iced when I specified hot... this would have caught my eye or ear had my order been confirmed verbally or the digital menu sign that displays the order was a thing people could read! Anyhow, I tell the woman who hands me my food that I ordered hot coffee, not iced ( she also happens to be dressed in management regalía ). The reply I get is "well, it says iced so..." and then a gesture to move along! I was too surprised at the audacity to even respond, so I gave it a shrug and pulled into a spot to get out and use the restroom. 4: I go to the only available, single person, un-stocked bathroom ( mind you they are not even a loose description of busy ), I stop because I see that there is no toilet paper or seat covers. When I go to tell the same "lady" that she has no toilet paper in the restroom, she doesn't even look at who she is speaking with ( not busy ) and replies "I don't know, may in like 20 or 30 minutes we'll take care of it " ... WTF?!? Never again, I feel insulted that I paid for this experience at all. What happened with people that they don't feel they should treat the people who are their livelihood ( the customer ) without even a single iota of respect? Especially when they are respectful to you and your establishment...?

What a nightmare. The self serve kiosks were closed forcing me to order at the register. It took three employees and three separate receipts to get the order I requested the first time from the first employee without overpaying the posted prices! Oh.. and they forgot to give me the drink from my original order. It's a block from me. I hope I never go back!

No flavor at all but my son loves this dang oatmeal lol give me a sausage McMuffin and I'm good to go! The sweet tea is consistent and taste. Nuggets fresh 50% of the time

This is very unsanitary not following healthy and safety protocol and even though I'm doing deliver for doordash but the customer doesn't know about this. Need more training on the person that's not checking the numbers during late nights. And need more to Speak English.

They always get something wrong on my order and it's not even that complicated, I usually only get one thing. I guess if you come here always double check what's in your to go bag before leaving the counter because they sure won't.

How is this a large fries? This is at least half the size of the old large and according to my friends around the Bay Area, this is the only McDonald's location with any shrinkage in portion size. What a waste of $4.19 for a portion size equivalent to a small. P.S. I was also autocharged $0.25 for a paper bag without any prompt as to whether I wanted one or not.

I went to this F'n place on 50cent double cheeseburger day, and I won't ever go that F'n place!!! between 2 people we ordered 2 double cheeseburgers each, it came out to $20+ dollars. No where did it say that only app members can get the deal... I was pissed!!! Im not Downloading an app just to be scammed later on. They are liars and crooks and In-n-out has has my business now. better food better service, and fresh!!!

DON'T come to this place unless you want your sandwich has a wrap paper on it! So disgusting! I wished I was eating this not my son!

Give Owen Lasser a raise he's the best person that has ever served me!!!! he needs about a 50 dollar raise for this service it's immaculate

Although the service was quick and the food was average, McDonald's. I only received a double cheese burger, and I had to throw away half of it since it was overcooked and taste stale.

Awesome experience my grandsons monkey was swinging on the ceiling fan and then he turned on private ryan and then this really cool looking guy came to door so my grandson gave him this spray painted kevin frost or something like that anyway he gave him the "golden nuget" or somin any hoo great experience 9 out of 11 would reccomend

Bad customer service. They didn't, they tried to hang up on me, but they are, they just put me on speaker, and I think it's very bad that they did that like they tried to hang up on a customer, like all I ask for was the chug jug and the slurp juice with the ice spice booty clapper drink.

Never had McDonald's that didn't taste like McDonald's. Double quarter pounder with cheese was vile and they forgot to put cheese on it.

Great customer service, delicious food. Recommend here because the employees are very respectful and the place is clean. Talking about 3:43pm so during the day.

This McDonalds somehow always forgets sauces when I order delivery. E V E R Y time. Do you expect me to eat your dry as a chalk chicken nuggets without some sauce. I EVEN ORDERED EXTRA SAUCES FOR EXTRA CHARGE. Thank you for the mcstiffy. Never again

This location doesn't feel safe or comfortable so beware of what's happening around you. Two customers came in and started fighting and screaming at eachother while I was waiting for my order on an early sunday morning. The staff was also super overwhelmed and busy and did not do much to better the situation. Luckily they took the fight outside, but that definitely increased my anxiety the longer it took for me to get my order. They do also offer drive thru so you do have that option to save yourself stress. In terms of the ordering process, I would not recommend ordering on mobile if you want a faster pickup. It seemed like the mobile orders were grouped with the delivery orders and it took about 15-20 minutes to actually receive my order whereas the walkin counter orders only took about half the amount of time. I ordered an iced coffee, hashbrowns, and an egg sausage breakfast sandwich. The food itself was pretty standard in terms of taste, but I was grateful that my hashbrowns came out fresh!