McDonald's Siglap

I ordered a cup of hot tea. Asked the waiter to put it in my own thermos. The waiter refused saying it’s due to hygiene issue ! They will need to use their paper cup; I will then have to pour it into my flask myself. The hygiene issue is understandable, but why is it that Starbucks and some other cafes able, but not McDonald‘s ? Is this an issue with Hygiene, or rather an issue with not wanting to implement the policy I.e bothersome. This goes beyond hygiene, it’s environmental, waste reduction, not to mention with the inner linings of the cup it harms our body. All said and done it’s a social responsibility no ?

Ordered Big Macs with zero expectations—let’s be honest, McDonald’s isn’t winning any plating awards. What showed up were burgers so perfectly assembled they looked photoshopped. Somewhere out there is a fast food artist quietly raising the bar.

A more modern macdonalds. Not many seats but just nice for its location. Service is prompt in serving but maybe not for clearing tables - there were some leftovers waiting to be cleared.

Waited 45 min. Staff cancelled our order (2 orders) on the screen. On a Monday morning, I was there at 10.20. I only got my food after asking 2 to 3 times at 11.05. The staff said she didnt cancel my order too, but it was. Cold hotcakes I received, how to eat? Missing hash rows from my order. Old drinks became cold too. Supervisor was not doing anything about situation inside? Quite a few people got wrong orders too. And very very slow service. Still have time to pick up phone calls and attend to mobile service, when the people there didnt even know their number. Very very bad service. Left after getting my orders because I couldn't even eat the hotcakes cold and everything cold. Couldn't even ask them again to make it hot or do something because because of their no urgency, slow service. People have work on a Monday morning, and how can the service be like this? I expect something to be done about this. Very bad. Zero stars!! Not even 1. (and best part, when I first entered, it was empty with one other person.)

This is one of the worst McDonald out there, I think if not because of its premier location, it would have gone out of business long time ago. The staffs there are always rude (to be fair, I think this is the boss’s fault as the shop is very understaffed and everyone looks stressed out). Whenever there are good stuff like a good toy for happy meal, they are always out of stock, and even the auto machines run out of receipt. Recently they hired an older gentleman name Seah, the manager obviously is not happy with him but honestly I think he is best staff there, at least he is very friendly to customers, which is more than what I can say for everyone else there.

Noticed a decor on a glass panel beside the self-order booth. To me, it looks like an animated outline image of a pig’s head, as it is pink in colour with a drawing of its pointed ears + what looks like a snout. (see photo attached). I asked the outlet shift manager, he claimed it’s an image of a cow. When I asked him why a cow is pink in colour, he gave me a sheepish smile. When I asked him if the image looks like a cow or more like a pig, he smiled again without giving me an answer. It may be a trivial issue I’m bringing up here, but I feel a change in the colour of the ‘cow’ from pink to brown or black would avoid any unnecessary misrepresentation of the image since McDonald’s is a halal-certified eatery.

Tip: Enjoy the fries first, because they are good for the first 5-10 minutes only! (Jun2023) Very popular delivery services from this outlet, with a busy mobile order collection counter. Small outlet quite cosy and efficient service!

Ordered delivery from this outlet, items came but my large fries were obviously not large. Sent in a customer service complaint through the app and received auto reply that the outlet would contact me in 5 days, been almost 2 weeks. No reply. Disappointed with service. Been eating at this outlet as a kid for decades. Good atmosphere. Edit: Customer service replied. Refunded an appropriate amount.