McDonald's

Waited a half an hour for my mobile drive thru order in the pick up spot, they told me they gave it to someone else and had to make a me a new meal. Got home and ate my food, only to realize my diet coke has coffee grounds in it????

This is a decent McDonald's with a play place for kids. The food and the service is generally good. I took some stars off, because on my last visit, I ordered an ice cream cone using the mobile app, specifying which table to bring it to. More than 10 minutes past without the ice cream cone showing up. So, I went to the counter to ask about it. It took a few more minutes, but I got the ice cream cone. This McDonald's location has been here for decades. They are nowhere near as incompetent as the McDonald's At the outlet mall on Taylor Road, near QEW & Glendale.

Nearly every table in the place is always dirty. And the staff spend more time talking to each other than they do to you as a customer. Although a new fellow who was training, was fantastic!

Don't get the holiday "herb and garlic fries" There was so much seasoning on the fries. I dug to get less than 10 fries that weren't doused in seasoning. Also, the fries were cold. The rest I had to throw out, what a shame! They looked like somebody unscrewed the lid on a container of seasoning.

This place claims to be open 24 hours. I went there and found the main door was locked. Only the drive through was open. If only the drive through was open, they should not say 24 hours on the google map. That is deceitful advertisement. I could have gone to another place which was genuinely open. This mishap results in my not getting food and coffee when I need them most. It is pretty upsetting, isn't it?

Courteous and helpful staff! Haven't had this food in over a decade, it's just as good as it used to be though the portions are smaller...

The playplace itself is great—lots of space for kids to climb, slide, and burn off energy. However, it seriously needs to be cleaned more often. My child had a blast playing, but within a day, they came down with a terrible illness. It’s clear that sanitation isn’t a priority here, which is really concerning given how many kids are constantly touching everything. I’d love to bring my child back, but not if it means risking their health. Management really needs to step up and sanitize this place regularly!

Waited 30 mins for 2 burgers and 2 fries. Staff was very loudly talking and cheering about something. Place a total mess the drink machine had spills everywhere. Dining room was disgusting every table dirty. What has happened to this McDonalds?

Shitty mcd's slowwwwwww service my lawd, what happened to mcdicks slow and expensive?? Cheaper at chucks across the road for steak dinner

Place needs to be renovated fries in grease burger dry if I were you avoid this place.

it is the most beautiful place on the earth that is so far away that you cannot even imagine what you would have done without it the food was amazing. and service was great. Great JOB .

All I could taste in my fries were oil. I had to wait half an hour for them. The walls looked a bit unrenovated. Maybe avoid this place.

If I could give this terrible restaurant a -100 I would. This McDonald's made me and my cousins wait for over an hour and even when we got our food we were missing the juice AND the fries. I didn't even realize that it had been an hour until I heard one more f the workers mutter it.I would've asked them for more food as an apology for the long wait but they probably would've denied such demands because of our age.I WILL NEVER GO HERE AGAIN.

beautiful place the food is good but you should watch how much of it you eat. the fats and stuff will creep up on you

I find it very pathetic that people here can not get our orders right, my order what half missing and there was no straw for our drinks, how can it be so difficult to do this job?! I will not be returning to this location

Drive through? More like drive through & order. Then pull over & wait. Last time they gave our food to the wrong car. Do you know the frustration it causes waiting over half an hour for your fast food? And no apology at all when I went in to to say I've been waiting so long. And if the drive through is busy it is even worse.

Got the worst case of food poisoning ever at this location. Got it from a breakfast sandwich. I would advice to pass on this location and this company

Came here late at night and even when it wasn't busy it still took almost 30+ minutes for a couple junior chickens and a drink which is honestly funny, don't come here especially if you have a big boy order.

Clean, fast service in drive-thru or eat in. Ample parking, friendly service. Good selection and specials.

Order a beverage, get no straw. Order a poutine get no fork. Order a dessert get no napkins, you get the idea by now. Either they hire mentally stunted individuals or just people who don't have a work ethic. Either way you're order is gonna be screwed up one way or another if you go here.

Horrible service. Had to talk to the manager because the service was so slow. Took at least 10 minutes just for a hamburger. Been there multiple times and each time I've had to wait 10 minutes or longer. Around 10 cars were waiting before me. I would never in 1 million years recommend this McDonald's location sorry.

This place is awful, lol. Service is often slow, some mistakes mixed in, and people leaving for work early in the morning - this place pretends to be on their switch over for 45 minutes rather than 15 like they say.

Purchased 4 hamburgers at the drive-thru and found them all so soggy they were not edible. I would have taken them back except that I don't live close enough to bother. Very disappointed and very likely will not go there again, at least not that particular location.

Regular McDonald's taste with an abnormally long wait. Waits of 20+ minutes are common at this location and there's almost always something wrong with the order. The drive to Welland Ave is worth it you'll get your food quicker with fewer mistakes

The new Italian McTaster is the perfect balance between tangy and zip. Unfortunately the mcflurry wanted no new friends. Therefore I had to deduct a star from my review. Thank you.

This is an open letter to the staff/owner/anyone involved in working at or maintaining this particular establishment. I am a very quiet, even mannered person that nine times out of ten will never complain or even mention any sub-par service or experiences unless they are particularly egregious, but I had to mention the experience I just had. I was in the drive through and ordered my usual order and was told that it didn't exist. I explained that I had got this order multiple times there and at other locations and kept getting told that I was wrong and couldn't order that because there was no such thing. I was a bit confused and asked for more clarification, explaining this was a regular order of mine. I was then told that I was going to be put on hold so he could ask for help (I assumed from his superior or manager) and was left sitting at the speaker with a long line of other cars behind me for about 20 minutes with no one coming back to even let me know what was going on. Eventually the screen showing the other item I had ordered was cleared and the screen went back to the original welcome screen, which seemed like they had just decided to ignore me, cancel my other order, and maybe hope I would just get tired of waiting to be served and leave. I felt bad for the long line of people behind me also waiting so I drove up to the window thinking maybe then I could get some service. Another 10 minutes approximately went by with the employees inside going about whatever they were doing and still completely ignoring me (and ultimately the rest of the people behind me). The manager eventually did come to the window and asked me what the problem was; I guess no one had even mentioned my dilemma to him or asked him for assistance like I was told was being done. I reiterated, very politely, again what my issue was and finally was informed that the order I wanted wasn't available at that particular location. Now, had I been told that in the beginning instead of being dismissed, called a liar, and then ignored, I would have been fine with that. I would still have been confused due to the fact that I have been able to get this order at any location in the area, but I would have just ordered something different. I did so and it took them another 10 minutes for me to get anything at all, meanwhile the people behind me where so angry and frustrated almost all of them sped out of line in droves, losing the restaurant countless sales due to their incompetence, discourtesy, and apathy to their customers. I work in customer service as well so I know how difficult and thankless the service industry can be, but I also know that treatment like what I was given today is unacceptable. When I finally did get my order, several things were wrong with it and at this point I felt so disrespected like they didn't even care; not about getting my order right and certainly not about the awful service I was given. I wasn't offered an apology, an explanation, or any sympathy in any capacity. I would warn anyone to never go to this location and I sincerely hope the owners of this establishment are ashamed of the kind of service and behaviour being given there.

Do not ever go here if you are in a hurry and want to grab a meal through the drive-thru. Waited ten minutes and there was still two cars ahead of me that had not been serviced. People were honking, and leaving the line without even getting their food. I left after 15 minutes. Terrible service.

The service at the drive-thru is always slow and the orders are usually wrong. I rarely go to McDonalds, but every once in a while when I go I am reminded of why I hate going there. I have never had worse service at any drive-thru before.