McDonald's

Soooo I come to McDonalds and I make a 10.00 order I attempted to pay with 100.00 bill the Mayer states that he doesn’t have any change and as the rep bought the order to the counter he stated he will just throw away the food in a nasty manner 🤷🏽‍♂️ for what for why this manager Miguel is very rude nasty 🤮 and his customer service doesn’t even deserve a 1 never coming here again

Beware, they didn't put lid on coffee. Burn leg. Make sure you check the coffee lid before walking away from the counter.

Was looking to buy the Lil McDonald's toys by themselves. At other McDonald's restaurants, I am usually able to get the toys by themselves which was why I came to this location. The manager rudely told me "NOPE! You gotta buy it." Which I proceeded to buy a Hamburger Happy Meal. I was unable to pay at the kiosk and quickly noticed the other kiosks around me were broken and there was no customer service in sight. It took me at least 30-40 minutes to get my order sorted and received. I will never visit this location again, they do not know what they are doing.

Got a big Mac, pulled off the bun, totally disgusting, glass of tea, things floating in it and tasted rotten, nothing but nasty attitude employees that didn't want to help, even when we came in, had to wait 15 minutes to get way overpriced fast food. Texas roadhouse is cheaper, stay away from this ghetto run dump

This McDonalds never misses. We come here any time we want fast food because we live nearby, and my family and I are always mad impressed that they get the order right and fresh every time. I've come here for years and they are always consistently good.

Their Food was horrible. I ordered a fish sandwich and my bread which was extremely small in size drowned out the fish itself. 😭 I ordered a fresh lemonade drink. It tasted as if it was watered down because they ran out of lemons or lemon syrup! I had eaten at an McDonald's in Years. And I most definitely won't eat at another. Ever!

I always stop to get at least an unsweet iced tea at my local McDonalds at 2101 E 13th St in Tampa (Ybor City) and usually a cheeseburger for my Great Dane (btw- I noticed the burgers are smaller now, too). The staff is very nice and many know him by now. Anyway....I noticed this year (2025) that the tea tastes off. I thought maybe one time it was just made without enough water, but every time I order tea, it does not taste good or the same as it did in the past- (2024 and older). I assumed my store just got a different supplier. Then I started ordering tea around the state (Florida) while traveling for work, and it all tastes the same. Gross. I tried calling corporate, but their voicemail says they don't take suggestions from outside the company! WTH? So I sent them a message through the website, but based on their weird voice message, I doubt they will read it or take it into consideration. I'm hoping local reviews will get the message through. Please bring back the tea you used to serve. I know tariffs are affecting the price of imported goods like tea and coffee, but 50 cents or a buck more for great-tasting tea is worth it to me, especially when I am trying to cut back on soda. Thanks for listening.

Just about everything was broken (menus, 2 kiosks, ice cream machine (not allat surprising) and no one was at the (working) cash register. I asked for a frozen coke but of course that was also broken. At least I got a frozen blue raspberry that wasn't broken or terrible

None of the kiosks work the menu signs were all off so you have to guess what they have and the employees are rude and lazy. The fries were hard and over cooked. Theres 5 parking spots the rest are for takeaway but those are all empty. No effort whatsoever.

If I can give them a zero, I would horrible customer service also doesn't know how to give proper orders out then when the wrong order is given out they take it and throw the whole thing away even if it's fresh food. As is in other places, the food should not be taken back and the proper item should be replaced. Very sad on how much food they are throwing away a day.

What is going on with this foolishness. Here we go again with a half of a half piece of cheese on my fish fllet is just ridiculous & a rip off!!!!!!

After a long night out in Ybor, walking and walking, loud music, drinks, laughs... the evening comes to an end and you have to get back to reality. Unless, of course you make a stop at this McDonald's before you hit the road! My GF and I have made this our official post-Ybor, late night guilty pleasure spot! A couple of double quarter pounders with Big Mac sauce simply elevate the end of the night experience to new heights! Every single time we've come out here we've been greeted by friendly staff and for a member of a fast food chain, the taste of their quarter pounders is delicious! What do their chicken sandwiches taste like? No clue! Because their quarter pounders with Big Mac sauce are amazing and that's the only thing we order! What do their Fillet-O-Fish taste like? Who knows! Their Quarter Pounders are life and nothing else is worth ordering. If you find yourself leaving Ybor at 2am... you know what to order. You're welcome, friend.

Literally one of the worst McDonald's in the city with the worst customer service. Save your time with a wrong order and an attitude and just go to another location.

If zero stars were an option, I'd do it. Tonight I pulled up, no line ahead. A woman told me to wait to order, I waited a good 5-8mins and never heard anyone. I pulled up to the window and I see 6+ employees chilling in the back. I told the person at the window what happened, they wanted to take my order then. I declined and went somewhere else.

One of the cleanest I have been to in a long long time. The lady behind the counter in the photo was excellent ! Special instructions all followed completely with my food.

Went to this McDonald's before work. Waited in line for 20 minutes, couldn't get my order for fear I'd be late for work and still ended up late for work. I've been to this location many times and never had service like this. We all have our bad days, I understand, but this was mcdiculous. (See what I did there) Do better! Could only give one star.

Negative 5 stars - I would never eat here personally however I had to wait in line for A Delivery Service for AN hour and counting, and deliver my customer cold burgers and melted frozen soda. They would not remake the order that sat for the hour - Poorly managed. Not sure about the food I would never eat this garbage - suggested the delivery service ban them and suggested the customer post his thoughts too.

If I could give -100 stars, I would. My friends and I went to this mcDonalds around 2:30am on Sunday. Their marketing for this location states they are 24 hours. When we pulled up, we ordered and at the end she then disclosed they were cash only. (I worked at mcds before and they typically do this bc they turn off the computers and they don't want to redo the receipts and close outs but I wouldn't be surprised if they're pocketing the cash). So my friend politely asked if we could use the app to pay (because neither of us had cash) and she wasn't being nice nor understanding to our question. In which my friend had to reiterate and ask if it was ok to use the app. Where the employee responded "you're not making sense" and then we asked again in a different way, again very politely-(my friend is not a confrontational person) and then she said "whatever you do on the app doesn't interfere with our system so you can order on the app and pay thru there" okay great. We asked if we should stay in line or pull off to the side. She recommend we pull off to the side. (We should have stayed in the line. Note that it was moving very slow). So we park and order, payment completed and head back to go in line. There's a long line but cars kept leaving after they noticed it's cash only. By the time we get back to the speaker, another 20 minutes had passed. Which to me, is more than enough time for the food to be ready. On the app, drive thru was the only way to get the food because their lobby was closed and they're wasn't another option. So we pull up and immediately the same girl goes "we aren't taking anymore orders" and my friend says "we ordered on the app, is this where I go to give the code or should I go to the window?" And she repeats herself and says "we aren't taking anymore orders". My friend replies and says "we ordered on the app 20 minutes ago, I have the code". The employee asks for the code and looks up the order and then says "we don't have any chicken nuggets". (Implying that they never started the order). My friend asks if there could be a trade in food. Chicken nuggets for whatever is available, cheeseburger or something. She says "we don't have anymore patties, filets or nuggets. I Can offer you a refund but I'm not sure how to do that on our end". At this moment, I step in and I yell thru and say "we came in 20 minutes ago when you said cash only, we asked you if we could use the app and you said yes, we went back in line and waited another 20 minutes and now you're telling us there's no food and you can't even give us a trade for the nuggets after we waited so long?" And then the employee says "that's not my problem". To where I say, "aren't you supposed to be 24 hours?" And she says "that's neither here nor there" and I say back, "this is ridiculous. I've worked at McDonalds and I know there's more in the back" and she says "then go to that McDonalds". I'm livid at this point and extremely hungry so I start yelling at her stating she's no help and that's why she gets paid $10 an hour. Who stops serving food at 3am in a 24 hour fast food restaurant? When we pulled up the first time she could have easily stated that there's a limit on food for starters, cash only, and that because of the limit in food- they might not be able to accommodate our selection on the app. She was so rude from the start. No help and absolutely zero customer service. My friend was incredibly polite and she still wasn't being nice. After all that, we went to another McDonalds on Kennedy. Where I spoke to the manager there and she said they're not allowed to do that. If we paid on the app they have to give us the food or a refund. We told her what happened and she was incredibly friendly and helpful. She rang up our food order on the house. And said she would speak to her boss about that McDonalds because they shouldn't be advertising 24 hours and close at 3am. So shout out to Sharon at the Kennedy location. And Ybor McDonald's, do better, communicate so neither party has to waste their time and put someone else on the drive thru who actually knows customer service. My friend later on in the morning, received a full refund from the Ybor location but the behavior and complete ignorance could not go unnoticed. It's not that hard to communicate.

Very fast and efficient crew. Breakfast was tasty and coffee was hot! Very close to Celeste hotel.

All I know is this place was open when I need it most! I had just left Orlando at 5:15am. Couldn't find a special bakery down the street in Ybor open so I succumbed to Mickey D's! Hit the Egg White Delight McMuffin as that's the healthiest sandwich I will find with coffee that hit all cylinders and was not hot water. But what got me the most was the interior of this Ybor establishment. The designers embraced the 'hood's heritage and scored big time. Just check out the pics I took. The service was also good at 0' Dark Thirty in the morn when I am the most temperamental! I was a happy boy when I left so there's my 4 Stars!

Worst employees I've ever seen at a McDonald's. I work at a bar so I get off right when every except McDonald's is closed. The lobby is supposed to open at 5 am. They would not let me in, so I hopped on a scooter and attempted the drive thru. The "employees" very rudely explained that the morning manager was not in yet and that I could not order on a scooter. There is always a problem at this McDonald's. Even as they taunted me as I left.

They just spent untold thousands updating the interior so they could add touch screen displays and push the ordering work down to the customers. They now have a single floating employee covering assistance with the touch screens, the one register reserved for cash transactions, and complete coverage of the lobby's tidiness. And this is exactly at noon. It is the shabbiest restaurant update I have seen. Remove the two breakfast sandwiches for $4 and there will be no more reason for me to visit this, or any, McDonald's.

Disgusting drive through food. So i got the new deluxe quarter pounder and i received this thing with black lettuce. It had two slices of cherry tomatoes. I parked and went inside. Had to holler to get some ones attention and then was greeted with "hugh". Never received an apology or anything. Gave me a new burger on a try and walked off.

I've been to some pretty bad mcdonalds and this is definitely not the worst one. It's a relatively big McDonald and for it's size and location it is kept pretty clean. The surroundings of this McDonald's can seem a little ghetto at times, but if you can get past that it's pretty nice inside. The service here is good as well. Not that fast. I went during a non peak hour as well and it looked like they were all just playing around on the other side of the register. But all in all you can fill most of your McD cravings here.

If I could give this place no stars I would. This has to be the worst McDonald's ever in existence. Absolutely horrible service. I waited 25 min for Drive thru service. Unbelievable. I had 2 cars in front of me.

The service is beyond crappy. It's like they want to provide bad service to their customer. The food is what you expect from McDonald's. Make sure you check your bag, they have forgotten an item on my order 2 out of the 3 times I been.

Cashier said it would be easier for him if we ordered through the touch screens.. so we did. Touch screens said to take a number and someone would bring us our food. Cashier yells out number.. bad customer service

Bad customer service cashier can't even take an order over the intercom and waiting in line to receive an order takes a long time

Absolutely horrible service. I wish there was a rating for 0 stars because that's what this place would earn. Tried to get a late night meal after a night out and we were denied service due to them not accepting a card-when does McDonald's not accept a card!? Asked the representative for her name to report it and she responded that she is the manager and would not offer up her name. Complete joke and would not recommend to anyone! Do the workers play it as a cash deal to line their pockets after a certain hour?? Not pleased the slightest fuck that place. No

Not a safe place was trying to eat a big mac and one of the bonkers had a gun cops pulled up why would you hire someone that dangerous my kids started crying my bitch ex-wife was complaining oh and the big mac sucked

Zero stars this drive-through always takes 20 to 25 minutes

The worst McDonald's I have ever been to. They cannot even open their doors on time. It seems that management doesn't understand staffing. There is little which could pass for customer service at this dump. The tragedy is that it has custom architecture and interior design to fit the neighborhood, yet the franchisee seems to feel that he is there solely to service the interstate and transient traffic without regard to the local community, making locals feel unwelcome. They have covered charging outlets, don't maintain the wifi and have posted "no loitering" signs as well as removing the outside dining area. The contempt for the neighborhood is palpable.

Worst Panhandlers coming up to your car at the drive tru , Place is dirty,! Workers are slow, extremely SLOW when I place and paid for my order the wanted me to park up in the parking lot and sit in my car for God how long. it's called fast food! in and out. Get with the program Mac Donald's.....

When i ask for and are charged for extra pickles i expect more than one, other than that satisfactory.

This McDonald's is the worst EVER!!!! Once in awhile I have these uncontrollable cravings for McNuggets dipped in honey. Well, I had one of those one night and I was looking forward SOOOO much to my McNugs w/ honey and this McDonald's HAS NO HONEY!!!! I have been to dozens and dozens of McDonald's all over the United States and never ever before have I been to a McDonald's that doesn't have pure honey. I had to end up eating my nugs with honey mustard and bbq. Not the same AT ALL :( In my rage, I went on google and found that I was not the first to encounter this problem: http://www.yelp.com/topic/los-angeles-la-mcdonalds-wheres-my-honey It seems that this McDonald's is a privately owned franchised McDonald's (???), so they don't carry honey. This is outrageous. Would it really cost them that much more to just freaking carry a few honey packets?! I am never going back to this McDonald's!

Best Mcds around, just count your change before you leave the drive thru! The food is always hot and fresh. They always skimp on the fries but this is def the best Mcds food wise. On more than 1 occasion I have had to argue with the person at the drive thru window to give the correct amount of change back.

This Mcdonald's does not withhold to Mcdonald's standards. Do yourself a favor and drive on by. It will be a waste of time to stop anyway, because they irregularly on a regular basis only take Cash. They say its because they are resetting their system, but its at a different time all the time. Very inconvenient. If it was that it would be daily and at the same time daily. That's not the only problem, the sodas taste like they have cross contaminated the lines. Diet coke taste like bubble gum, fruitopia Taste like sparkling fruit juice.

Literally if I could give less than one star I would. They say "only taking cash" which we all know means "we're too fucking lazy and don't want to take orders". We waited for 30 min in line to it even get an order taken. DONT GO HERE. Fuck.

This McDonald's is the worst one I've been to in a while. It has AWFUL service and doesn't have enough employees or management. If this is a fast food restaurant I except to be "FAST" food. I don't mind waiting a bit but when you over 30 minutes for chicken nuggets that's ridiculous and ignorant. Poor review. Please do not bring anyone here.

So I am sitting in the drive thru and waiting on my food that I had already paid for mind you. And the wait was 30 minutes still no food plus I'm at the first window and someone cuts the line and swoops in front of me like wth I told the lady at the window and she said oh I told my manager then waited another 5 minutes and left without food. Worst experience ever.

I am writing this review as I am sitting in the drive thru. It's been 25 minutes, and I still didn't even get to pay for my food. The drive thru wait is absolutely ridiculous, and it is always this way.

Disgusting customer service from overnight manager Cassandra. I had two orders and decided I was just going to pay for them together. When I asked the cashier in the window how much both of the orders were, he asked the woman running that section and she proceeded to very rudely say $5.34 for the first order and when I asked him again if he could tell me what the second order was so I could pay together she proceeded to repeat herself with a very nasty attitude refusing to tell me or the cashier what both orders were forcing me to pay them twice. Very nasty attitude I asked him what her name was and he told me Cassandra. I called yesterday to complain about her and was displeased that she picked up and informed me that she was the manager. That type of behavior should not be exhibited by managers. I will not be back to this McDonalds and will be calling in a complaint to corporate because someone needs to reprimand her for that behavior. I'm not a child nor should I be treated like one when giving my business to an establishment.

This particular location has never gotten my order right and I have gotten undercooked food. Don't expect good customer service here

I live in the area and this is a pathetic excuse for a McDonalds. Every time I come here is late at night and they either only accept cash or their system is down completely. Don't spend your money here.

This McDonald's is by far the worst McDonald's I have ever been to. The service is terrible, everyone seems like they don't want to be there. The food always comes out old or barely cooked. I just got food poisoning from eating here yesterday and it's very painful not going to be able to work. Never will come here again

Yeah, the place sucks, lousy service and unhelpful staff. On the other hand: the pay is crap, the working conditions poor, so what do these whiners expect from staff ? A smile and a cheerful hallo ? Pay your people decently, look after them then you'll get better service.