mahrokh banoo
Google
Last night was one of the worst nights of my life, and it shattered my entire perception of McDonald’s.
I am a journalist, and after finishing my night shift, I usually stop to order something before heading home. But last night, after visiting this location, I experienced extremely poor, unprofessional, and offensive treatment from the staff.
When I left the store, McDonald’s had taken my money, but I received no food, was disrespected, and no one contacted me afterward to apologize. Shockingly, my order is still not marked as canceled.
I arrived at the branch at 2:00 a.m. and waited for 25 minutes. One of the workers, wearing a black apron with his name tag deliberately hidden underneath, eventually told me that my order hadn’t been processed.
I immediately showed him my online banking payment confirmation and the order confirmation email. He shrugged, turned his back on me, and walked away.
I then politely asked his coworker—a younger male employee—for the man's name. Neither of them responded. Instead, they both turned away and began whispering to each other, completely ignoring me.
The atmosphere was heavily male-dominated. I was the only woman present, surrounded by several homeless individuals who kept asking me to buy them food. I felt deeply unsafe and uncomfortable.
Despite waiting there for over 30 minutes, no one delivered my order, and the staff continued to walk past me with total indifference. I was finally forced to leave—hungry, humiliated, and still charged for a meal I never received.
McDonald’s has failed to honor its responsibility, and my money was essentially stolen. Imagine if this happened to 100 people at different locations each night—what a fortune that would be, built on dishonesty and lack of accountability.
I have all the supporting evidence for my claims, including bank statements and confirmation emails.