Maddy M.
Yelp
Used to LOVE this place. I used to come here weekly, but I can officially say that is not the case anymore.
The quality of the food is lacking, with their once delicious fries now being served soggy and season-less. As the quality of their food has decreased over the last year, their wallet has not. This company ranks up the prices almost every other month, it's disgusting. With the small basket once sitting at $9.82 after tax, it is now over 14 and even doesn't include a drink.
Now for their service, what used to once be a chill atmosphere is now rude and infuriating. The dude at the register never answers the phone for Togo orders. I've seen him repeatedly pick up the phone once it rings, mute the phone and set it back down and walk away multiple times. Not only have I seen it, but after being on the other line and being ignored consistently, I'm pretty pissed off with McDougal's customer service. I also can't forget to mention, the way the workers barely flip the checkout screen over so they have a whole view of whether you tip or not. This tip peeping is petty behavior especially for a business that can clearly afford to pay their workers a decent wage.
What used to be my favorite restaurant has gone extremely downhill, and I'm super disappointed. 1/10 don't recommend giving this business any more of your money, they don't deserve it.