Sherry W.
Yelp
As a long-time resident, this was a meeting place for me and a friend bc i had never been to the hotel... I thought we would be dining in the upscale restaurant 1799 for lunch, but i was informed it didn't open till 5pm... It was 11am, so i was directed to the little coffee shop I didn't know existed... It had limited seating inside, but some additional seating outside.
The young employees were very friendly, but the older lady who appeared to be in charge, seemed very put off by me... She acted like she was offended when i asked about an entree on the menu and like she didn't understand what I was saying... The young clerk must've gathered her response didn't go over very well with me, so she responded quickly... She pointed out she knew exactly what I was asking and politely answered my question... I had asked a simple question, and i just expected a simple answer... The other lady (whom i was told was in a mngt position) stared me in the face, and gave me the impression she was offended I had any question at all... If it werent for the nice comments, big smiles, and eagerness to please customers, that the younger employees exhibit, I would not return.. I even overheard the "manager" speaking roughly to the younger employees, which completely irritated me... She was RUDE... A patron would expect to be treated graciously by all employees, especially those in management positions, at this establishment... The hotel in its entirety should want to uphold a good reputation, because it's the main hotel in downtown Franklin... Not only should it attract tourists, but it should also attract the local citizens in the area... I will be voicing my complaint, and I will go again, mainly to see if changes are made in the hospitality department... If so, i will frequent often with family and friends... If things don't change, there are plenty of places elsewhere that do welcome my patronage in the area.
The food is attractive, in appearance and in description... It's a little different than you get at most places... So, I'm looking forward to trying most things on the menu... I'm looking forward to suggesting it to others... I just hope future visits are pleasurable experiences!
I ordered a "house special".... The Avocado Toast was pretty good, would've been better if the bread hadn't been somewhat burned... I also odered the Fresh-cut Fries as a side, served with Smoked Tomato Jam... It was a big portion and the Jam was delicious!