McMullen

Terrible customer service. Tried to cancel an online purchase within 24 hours. Took them 3 days to reply to my request only to tell me no. Shipped me the handbag and it’s the wrong color. Not the color that was advertised. See photos of what was advertised (dark chocolate brown) vs what I received. I’m so disappointed. Buyer beware!

Finally made my way over to McMullen and it exceeded my expectations! The store is truely stunning, everywhere you turn phenomenal taste. We came over to get a dress for my mom for my wedding and the ladies picked out some wonderful pieces I never would have thought she’d try on, exceptional service. I couldn’t believe have much inventory they had, we could have been there all day and left with a whole new fall and special occasion wardrobe. Feels like I finally have a place to shop in person in the Bay Area again, can’t wait to go back!

Absolutely exquisite boutique! Very well curated and unfailingly chic. It has the personal touches and phenomenal customer service that show how much attention and care the owner and sales associates are investing. I love the focus on up-and-coming designers — reminds me of the great Barneys New York in its heyday.

My favorite boutique for designer clothes. Sherri, the owner, has an amazing eye and does a great job curating fun pieces each season. Also check out their jewelry and shoe collection too!

Gorgeous clothing. Excellent customer service. Fabulous boutique! So happy I don’t have to travel from Oakland to San Francisco to buy nice clothes!

Top luxury boutique in Oakland! The best stylist to help you dress for any upcoming events!

Sherri is awesome. I always go there for Christmas and my wife's birthday. High end clothing and accessories.

The clothes are out of site and the service is great. Had a chance to meet the owner and she styled me..

Gorgeous fashion available right here in Oakland. The environment is beautiful and inviting, my budget only allows for a few purchases per year but they are always timeless and amazingly curated!

THE WORST EXPERIENCE EVER!! I bought a pair of Dries Van NOTEN shoes. When they arrived, they were worn. WORN!! They said the model used wore them for a photo shoot. They offered a discount of 10%. For a pair of worn shoes? I don't think so. I sent the shoes back . It was received on September 21st and I am still struggling to get my money back. The worst experience ever. How about they would not pick up my calls until I called from a restricted number? So trifling. This is so disappointing. Every time I call, I get told that they are waiting for Sherri to authorize a return. For a pair of worn shoes? The last time I called, the manager would not even come to the phone. They left me on hold for 16 minutes until I got tired and hung up.

Trash customer service and zero flexibility on return policy despite being closed on the final business day of eligible return.

This shop has the absolute the worst customer service I've ever experienced with high end boutiques. Usually, a shop that sells top designers at this price point will bend over backward to make the experience pleasant, seamless, customer facing. McMullen has made what should have been a simple, straightfoward transaction an absolute nightmare. I've been battling them for months now to get a refund on returned items, that were, by the way, returned promptly. Their communication sucks. Their policies are overly strict, and even if you adhere to them, you still end up fighting for every inch. Instead of being treated like a valuable customer, I've been treated like I'm in some kind of divorce settlement - from the first communication to the last. I wish I had never heard of McMullen. I'm here writing this review to warn away any potential customers. BEWARE. This place is a trap. It's a grift. If you want to throw away good money and time, sure, go ahead and purchase something from them. But the design and quality can be found elsewhere, at a better store, one with actual customer service and policies that treat customers with respect. If you don't value your time or money, give this place a shot and see how it goes. If it was anything like my experiene, you'll regret every moment of it and wish you had never clicked on their website or stepped foot in the store.

I ordered a dress and I am always careful to read sizing guides about the designer - I have never ordered from this company and I received the dress and the sizing was WAY off to the point it's impossible for me to wear it. I called and messaged about returning or exchanging due to the huge sizing discrepancy- I got messages that the manager wouldn't approve it even a store credit! They said this is their policy! Terrible customer service- if I had known the sizing issues I would have never ordered the dress. Now I stuck with an expensive worthless dress! Never shopping with this company again.

Why would I want to come back at 10am when I'm here now!! The lady was so rude!!! Not to mention made me feel l Ike my money didn't belong there. Told me she had a client coming and I can leave mind you they didn't close for another 20 mins! I seen a bag online and was hoping they had it in store to where tonight!! Never have I been treated like this especially at a Black owned business!! Horrible for the culture and anyone else!!! Wish I could give No stars

Located steps away from Grand on the northwestern side of Broadway, this is a unique, distinct designer clothing for women in a welcoming space. Designers such as Jacques, Proenza Schuler, Ganni, Christopher John.Toberts, Esber can be found here. The staff are inviting, curious and responsive to clients, and it's.possible to build some long term relationships with someone looking out for a shopper's taste . As a man, I appreciate being able to come here and get the feedback I need to find the perfect presents.

Multiple experiences with poor customer service. Most recently, McMullen was unresponsive to resolving their own shipping error of a $700 item purchased for special event. Not only am I out the $, but also did not have the item for the event. While they have nice clothes, I will no longer spend my money or time there, only to receive disrespect. Then, two weeks ago, a close friend bought a pair of jeans online (and had paid)...in the 10 minutes it took for her to drive to the store and pick them up, they'd rudely sold them to someone else. She'll no longer be shopping there either. There are MANY other in-store and online options with far better service and range of style.

gorgeous shop. curated perfectly. the people working were very kind, not pushy at all to make sales & super helpful! I will 100% be back & they have made a fan of me

**this review has been edited** Love! Love! Love! Omg how much can I rave about this stylish, chic, amazing boutique? I can rave a lot actually. Let me start by saying, Sherri and Valorie are the two most nicest and most helpful and most fashionable women to ever work in a boutique. I can say this because I shop a lot. They stayed way past closing time and they called their seamstress right away for a beautiful gown for a special occasion You won't regret paying them a visit or paying them at all!! They're definitely worth it In addition to all the above, I would like to add that even when I had a slight disagreement with one of the ladies that she maintained composure and gave me amazing customer service to make me feel better.

Avoid at all costs- it will cost you! Had the misfortune to pre- order a dress that arrived while I was on vacation, didn't fit, and then was stuck with because of their inflexible 10 day return policy. Customer service would only apologize for the "inconvenience" of my $1200 loss. Stick with Moda Operandi or Net-a-Porter.

McMullen was completely unresponsive to a shipping error. I received a well taped empty box after a 3 week wait. I don't know if the box was shipped empty or the contents was stolen during shipping. Customer service doesn't know what happened and doesn't really care. I would not make a major purchase online from this retailer.

I bought an item in this store and returned it within 10 days and have yet to been refunded for the item--weeks after it was returned. The staff first claimed "they can't find it" even though I have a delivery tracking number that says it was received by McMullen. And then they said it was refunded and weeks later--nothing! And definitely don't buy an item directly from any designer this store carries, even if they don't have your size--apparently that's not allowed.

This is an incredible boutique with a really unique perspective -- bold and colorful, with mix of bigger designers like Rachel Comey and new folks who I love learning about. Great store.

BEWARE FAKE POSITIVE REVIEWS!!! The store shipped me a package. It was delivered to the wrong state. The owner refused to help. I was blamed and ignored. She tirelessly fought the chargeback but lost because I never received the package.

The ladies that work here are wonderful! I was running around Oakland on election day for GOTV and I wore a sweater in June (yes, silly me!). Needless to say I was sweating like crazy so I went in and had them help me find something appropriate to wear during the day and the election celebration at night. I ended up buying a t shirt made by splendid and I loved it! During my visit they told me that if I ever needed help finding a particular outfit they could help me find something. They also offer to ship items to your house. I really love this place, they have excellent customer service.

I can't say that I can afford it, but I am excited that there's another branch of the McMullen family of chi-chi woman's stores in my neighborhood- it makes me feel like I'm in a whole new tax bracket! Their new store is in what used to be the Patu towel and linens outlet. This store supposedly offers 'every day' wear, whereas the only other McMullen that I have been to, just over on Piedmont Ave, has more dresses and lovey fancy things for special occasions. Everyday.......one person's definition is not my own, but the have a nice variety of Splendid T-Shirts, Vince stuff, Pringle of Scotland knitwear (If you've not seen this creepy concept video with Tilda Swinton, you have not been properly fashion brainwashed lately- http://www.youtube.com/watch?v=RkzrpUEwH70), and J Jeans. Overall I would say it's a little too muted, too $$$, and upscale for me for most occasions, but I did see a few pieces I would consider maybe saving up for!! And, honestly, dressing ideas I can use when I shop at more affordable places. I was not too into the jewelry, but I like the shoes and handbags. All in the $300 range. As I said, it's exciting to have a more upscale boutique in the area, and I wish them the very best at this new location.

*Disclaimer, I know the owner and she is wonderful* McMullen boutique bears the hallmark of someone who is absolutely head over heels, lives, eats and breathes - fashion. The clothes are sophisticated, not cookie cutter. If you are looking for that perfect coat, shirt, dress, skirt or pair of pants that have that just right combination of classic, with a fashion forward flair, you must stop by McMullen. Oh, be forewarned, fashion like this comes at price. So, save your pennies and indulge. Sherri will have a glass of wine and/or cupcake waiting for you. Your wallet might hate you, but your mirror will love you. I bit the bullet and bought this hot DvF black dress. Just waiting for the right occasion for the dress to make its debut. PM me if you have any ideas.

Fabulous, gorgeous, amazing, spot-on. Four adjectives to describe this boutique. All you east bay fashionistas, take note! McMullen has been featured in Lucky magazine (one of my favorites) more than once. The owner, Sherri, is super stylish, fun, friendly, helpful, and knowledgeable. Perfecto!

I am so grateful to have this well-edited, chic and lovely shop in my neck of the woods. Sherri is so gracious and kind...do not be intimidated! The clothes are beautiful and they are pieces you will have for a long time and love wearing. If you are looking for something special that you won't find everywhere, check out McMullen.

Fabulous Selections and Sherri knows style and fashion! She has has traveled the world and appreciates local stars as well. Friendly and Knowledgeable Staff, and Sherri herself leaves nothing to chance when it comes to service!

It's really nice to have an upscale clothing store in the East Bay. I popped in to check things and I immediately went towards the Missoni scarves. Realizing that I had a few weddings to go to in the next few months I tried on a few dresses. Helen was really nice at suggesting dresses and after trying on a few, I went with a beautiful Catherine Malandrino dress. Helen was not pushy at all, she was great with suggesting jewelry and other pieces, but I felt no pressure to buy. McMullen has great lines like Rag and Bone, Tibi, Rebecca Taylor, Robert Rodriguez, DVF, Vince (yummy cashmere!) and Milly. They have a great selection for special occasions and for everyday staples. Sherri, the owner was there and she looked great, very Jackie O. You can tell she takes pride in what she does and it reflects in her store. Looking forward to my next trip back!

Everything is gorgeous! She carries all my favorite labels and some I am not super familiar with. She has exquisite taste!

Wake up your inner FASHIONISTA and head over to McMullen! McMullen is a girl's dream closet sans shoes! The decor of the store is inviting and comfortable. The owner, Sherri McMullen, has an amazing sense and knowledge of fashion; while always keeping her clientele in mind. If you're looking for that perfect frock for the evening or something to kick back in with your flip flops .... McMullen has it. Not only can you find names such as Development, Robert Rodriguez or Catharine Malandrino; but also local designers such as Kathy Kamai for your jewelry needs. Take note, McMullen doesn't buy in bulk; one item per size; which translates into you not seeing your selection on someone else. And let me not forget to mention - McMullen is in the East Bay and close to home!

I felt like Sherri (the owner) picked all the pieces for me - everything was just perfect for me! My visit to the boutique was refreshing, and offered an experience I have not had in a long time. The garments are swanky, yet classic. The McMullen boutique is a must visit for every sophisticated fashionable lady located in the East Bay or just passing through. The service was quintessential and pleasant. Sherri and her assistant were attentive and helpful, but not pushy. I have already recommended this boutique to not only my friends, but a few clients. Whenever I return to the East Bay for business or pleasure, a visit to McMullen will be on the itinerary. Great job Sherri!

I agree with all the rave reviews - McMullen delivers on the quality of both the clothes and the shopping experience you get here. It reminds me a lot of Kate, my favorite boutique in LA. This kind of place is a rare find: (1) perfectly selected pieces (2) a good selection of sale items (3) outstanding customer service (I was one of two shoppers in the store; Sherri and the sweet sales girl gave me their attention the whole time, and brought me water. Oh, and followed up with a thank-you note sent to my home.) (4) Yes, it is expensive, but not insane. One sweater was $340, but another was on sale for $90. Both will probably last me 5-10 years. For me, the formula for dressing well is heading to a shop like McMullen and putting myself in the capable hands of someone like Sherri, who knows how to dress those of us who want to look good, but aren't devoted fashionistas. She is obviously a very talented buyer - handpicking pieces that fit beautifully and will go the distance. It wasn't cheap, but I got two items off the sale rack, and two at regular price, and I love every one of them. This will be my go-to destination from now on for updating my wardrobe and finding unique clothes that make me look and feel great. Best shop I've seen in the entire Bay Area. Thanks, Sherri!

Beautiful clothes! The staff are wonderful too. Sadly, I can't afford anything in this store :-( One day when I can splurge on something special, I will visit again.

I love this boutique! The owner Sherri started her career as a buyer for Neiman Marcus many years also and ended up owning the most gorgeous destination for shopping in Oakland. Every item in the store is special and hand picked. I'm so tired of seeing the same boring, bland clothing in shopping malls and it's become exhausting to wander from store to store. The clothing and accessories at McMullen's are edited to perfection- a real time saver. Feminine, colorful and on trend are words I would use to describe this store. And amazing customer service!

Beautiful boutique, stylish and elegant. A lovely staff and gorgeous clothing. I love all my dresses I have purchased here. Keep shopping the world Karen, we love your things.

BEAUTIFUL clothes. But wtf??? I cannot spend $200 on a blouse. If you can, you should totally go there because everything they have is gorgeous. But seriously, I think I tried on the cheapest thing there, and it was a cotton dress for like $150. No way man.

best fashion boutique on piedmont imho. designers include catherine malandrino, rag and bone, development, tibi, vince, inhabit etc. in fact, i tried on a cute poncho knit by inhabit today but the bf didn't dig it so...it's still there if you want to get it! hahaha accessories include beautiful pashminas, fine jewelry, and stylish evening bags. definitely worth a stop if you are in the area!

Clothing that will clean out your wallet! I have walked in this store about 3-4 times, it's lovely but the prices are off the hook high! Its nice friends of the owner shop here and her store continues, I can afford to pay the super high prices but choose not too - being a smart shopper! No crowds here, you will likely be the only shopper. Ace next door is great though. When tickets are cut, who knows you dropped $300 on that dress? .

McMullen offered good customer service when it came to making a purchase, but beware their VERY restrictive return policy. Especially because they sell expensive items. Absolutely no returns (whether refund or store credit) on full-price accessories or sale items. I believe you have only 7 days to return full-price items other than accessories. I was a first-time shopper there and unaware of their policy. I asked to return a dress and belt that were in the same plastic garment bag I bought them in, with tags, absolutely unworn, 2 weeks after I purchased them. No dice. The strict return policy applies to the Piedmont and Old Oakland stores since they are owned by the same person.

First I'd like to say the reviews are fake. The reviews were very unfavorable when I initially checked, after my BAD experience. Now the reviews are near perfect. I had an experience which was very shocking regarding a return and the store's refusal to accept a return or exchange despite my following every return rule.

I love this place. I've been there twice to get a dress for specific occasions. Sherri pulled dresses in my size and made it super easy on me to find the perfect dress. My most recent purchase was a sequined Parker dress I wore on a cruise and will probably use for new years. I got so many compliments on it.

Sherri McMullen has the most unique designer clothes. This boutique rivals any in San Francisco LA or even New York. If I have an event McMullen is the first place I go. It also has great jeans and casual tops. The women who works there are super knowledgeable about fashion trends and what looks good.

A terrific boutique. I bought my dress for my daughter's wedding there and Sherri outfitted me from top to toe. I looked and felt smashing. Sherri, the owner, helps you find the perfect item and makes sure it fits you to a tee! It is a fabulous well edited boutique and shopping there is a real joy. Anything I have bought there has instantly become my favorite, go to item.

Good taste is innate. Whoever selects McMullen's frocks has remarkable taste. There is surplus of "pretty chic" at this location. You will find items with ruffles layered perfectly, colors and color combinations that demand attention, hardware details that are faultless. The dress selection is perfection. Rarely do I visit boutiques and find four or more dresses at one time. McMullen is couture on a budget. $500.00 vs. $1,500 for a smashing ensemble is reasonable. I do hope that McMullen will increase their footwear selection. Elisa Ferare, Lanvin, Sergio Rossi, and Tibi would be good additions sans exorbitant price points.

I got a Yelp account to comment on this store. I went to this store to buy one pair of shoes featured in an email sent by the store. I had to have these shoes. Upon walking in, I was greeted by the proprietess of this store. She is as gorgeous in person as in her photo in the website. She was very patient with me as I walked about the store, marveling at the beautiful pieces. I walked out with only the shoes. Then, two days later, I received a thank you card from Ms. McMullen. I was blown away. For the customer service alone, and for blessing me with the most beautiful shoes ever, McMullen gets 5 stars. Go there.

Thank you for having J Brand Jeans! I feel like a new woman knowing I have the best Curvy Jeans in the Whole World!!! I walked in knowing exactly what I wanted, tried them on in 2 sizes and the Owner and her employee gave me their honest opinion. I have been obsessed about finding the perfect jeans and I found them here!!! There is a lovely feeling about finding a Classy Boutique that is not too Foo Foo or trendy, yet you know you have received what you pay for! Thank you for a smashing experience!!! Anywhere else may have given me buyers remorse, I just walked out smiling!!! Cheers to McMullen!!!

What can I NOT say about McMullen Boutique?! Quite simply, they are the best. The quality of brands - known and up and coming is truly remarkable. I don't have the pleasure of living in Oakland but Sherri and team always treat me as if I'm the most important client. The level of service is beyond any "department store" or other store out there - across the nation. Sherri and team learn the taste, style and soul of their clients. They are able to recommend items on demand and are so efficient and gracious in responding to client's needs. I hope to one day make it in the boutique in person, but over the past few years I've always felt like one of family - even from NYC. Ladies (and gents), don't walk, run to McMullen.

McMullen is INCREDIBLE! The best buying that I have ever seen (and I worked retail for a long time)! She always has an item that is perfect for presents. For example, she had $60 cashmere scarves during Christmas, that made my gift shopping easy! The racks always look beautiful without too many clothes cluttering them. Last time I visited she had a sale rack too! She has it all, jeans, dresses, shoes, accessories, lounge wear and the owner or well trained employees will personally style you....couldn't ask for more from a boutique! Great location as well. I hope my review bumps her up to five stars, she deserves it.

Classy Quality, Taste, Chic, Timeless - that is what you will find at McMullen - with the price to match so bring your black card.

Impeccable store--beautiful clothing, friendly and helpful staff and owner, lovely space. Wish I had the money to buy these great clothes! Average prices seem to be $200 to $500.

This place is heavenly. The clothes are beautiful, and the accessories are great. The labels she carries are amazing. They could offer more shoes/sandals. The owner, Sherri, is very nice, ( she is a friend of a friend) and very accommodating without being pushy. This is the place for serious fashionistas, and even if you're not it's definitely worth a look to get you inspired and on the way to becoming one!!!

If you are looking for a basic item or something special this store is great a find! You will not find another store like it in the east bay.

SHOPPING NIRVANA. I never want to shop anywhere else again. Ever. Seriously. It's that good. Need convincing? This is what I mean: (1)They stock only the very most figure-friendly, most versatile, most hip-yet-timeless pieces from brands like DVF, Rag and Bone, Tibi, Catherine Malandrino, and the like. You won't waste time combing through the gnarls to get to the special stuff. It's like shopping in the well-edited closet I wish I had: one with a few perfect outfits for errands, the office, and date night, but free of "almost-right" clutter. (2)Customer service. I admit that I'm difficult. Everything I tried on, I tried on at least three times (yes, literally). I insisted on seeing it in this mirror, that mirror, with heels and without, and with and without accessories. "Where can I wear it? With what?" I asked. Amazingly, the shopkeepers showed no sign of irritation or impatience. (3)Killer sales. It is difficult to find the more wearable pieces from these brands on mark-down, let alone in my (very average) size. I was really surprised at the prices I paid, and I mean in a good way.

FINALLY!! We have a store in the East Bay that's worth writing about. McMullen offers great fashions that measure up to any boutique in San Francisco. The owner and staff not only offer you great fashion advise they'll set you up with alterations and if you want...they'll come to your home and review your closet. The owner's sense of style is impeccable. She offers DVF, Robert Rodriguez & Tibi just to name a few. She's also adding some new designers in the Spring. McMullen is a great place to shop if you don't want to brave the Bay Bridge.

Fantastic selection and service. On my first trip to McMullen, my sister and I found our dresses for my rehearsal dinner. The staff was incredibly helpful, and chose loads of dresses that they thought would suit us. I ended up falling in love with a long, strappy Vince maxi dress that I never would have tried on without their suggestion - and it looked incredible. I'll be definitely be back the next time I need a special-occasion dress (or just a quick pick-me-up).