Bella
Google
We had an unforgettable evening at this restaurant — the most delicious food paired with the worst attitude we’ve ever experienced in Japan.
The third-generation owner (I assume), a young woman who served us, treated us very differently from the Japanese guests sitting next to us. She was warm, friendly, and attentive to them, but completely cold and indifferent toward us. Throughout the meal, she showed almost no sense of hospitality.
When we ordered additional dishes, she even urged us to hurry and finish eating because “people are waiting outside,” despite the fact that the Japanese guests who entered at the same time as us were still eating comfortably — yet she only rushed us.
The worst part happened at checkout. Once again, we saw her being extremely welcoming to the Japanese customers. But when it was our turn, she just muttered a dismissive “arigato,” ushered us toward the door, and said:
“Don’t recommend our place to people who cannot speak Japanese, and don’t post anything online.”
I was shocked. After stepping outside, I politely told her that what she said was very rude. Instead of apologizing, she responded arrogantly:
“Why? I’m the only one who can speak English. We don’t have time to take care of you if you can’t speak Japanese. Not everyone can eat raw meat, so we can’t take responsibility for your health. You might get sick tomorrow.”
I explained that eating here was my own choice and that I understood what I was ordering. So I asked her “Do you say this to all non–Japanese-speaking customers? Are they all unwelcome here?”
She confidently answered: “Yes.” and then turned around and slammed the door behind her.
To this young lady: if your restaurant has your rules, I also have my rights. Writing a review is my right, and it is not for you to decide whether I’m allowed to post anything online.
If Japanese hospitality is known worldwide, this restaurant is an exception — and an embarrassment to that reputation. No matter how delicious the food is, we will never return. As she herself told us that this place does not welcome anyone who can’t speak Japanese, I’m simply doing others a favor by writing this review.
If you don’t speak Japanese, do yourself a favor — avoid this restaurant unless you want to be treated with such uncivilised behavior and disrespect.