Flip A.
Yelp
I've learned over the years not to try a new eatery within the first few months of opening. The chaos of getting a food team in sync doesn't bode well for the Customer Experience, and often leaves a bad first impression.
After several months of receiving ads, flyers, and coupons, from Meat Wagon, I figured it was a good time to sample their BBQ. There are three good BBQ Joints in Lansdale, so this was another choice to be had, locally.
I was quite impressed with the menu selection, as well as the "ONLINE" ordering system. I could order whenever I had time, and select a 15 minute window to pick up. Super easy, and I hoped to discover great food, (As most reviews state) and a well-oiled machine ordering and pickup system.
I opened an account, and started placing my order late morning, before they opened for the day. Hoping to sample most of the menu, and share the food with several friends, I commenced to load up the "Cart" with one of each starter.
As I got to the meats, I could only find Pulled Pork offered by the pound. There was no means to order Ribs, or Brisket. I made several attempts to find them, and eventually gave up. As everyone was ready to eat, the gang ordered lunch elsewhere.
After their opening time, I called Meat Wagon, to let them know the Ribs & Brisket were not available on the menu. The person who answered wasn't sure, and stated "They turn off items that they run out of late in the day" Since they were missing even before opening, I assumed they had not run out. I was asked if I wanted to be put on HOLD, in order to see if there were Ribs & Brisket to be sold?
I replied that we'd gone somewhere else to eat, and at this point, it doesn't really matter. That's the point of this review- If you spend time and money sending out menus/ ads/ coupons, and announcements that you are selling BBQ, shouldn't EVERYONE in your store know if you're out of two of your four MAIN items, a few minutes after opening?
Shouldn't someone (Anyone) be responsible to verify what you have to sell, and "Turn On" any items that were removed from the electronic menu the night before? Why offer the ease of placing orders, picking a time to get your food, when you can't even place an order?
Our first impression isn't that the food is great or bad, but is this a serious business, or just a hobby? Waiting a few months for this team to get in sync didn't help, and the "Well Oiled Machine" is to found somewhere else.