Dawn M.
Yelp
A trip to downtown Toronto for my daughter and friends' daughter's birthday presents from me. About a 10-minute or so walk from the Exhibition GO Train.
We arrived 3:20pm and entered right away. Which was nice as it was 29°c & a hot walk in the sun.
We were greeted by a young man, very friendly, and asked my last name. Everything was ready for us. We went in. Got our crowns 'Red & Yellow' is the Knight we're cheering. Had a VIP lanyard as I had the upgraded 'Celebration pkg' (100% recommend). I also got the 2 girls (8 & 12yo) the 'Knighting Ceremony' (100% recommend). Knighted by the Queen, a pic, a scroll!
Enjoyed speaking with Sir William about the Falcon, Sir Lancealot. Took pics. Walked around, chatted with staff and other guests, and looked at the horses, the artifacts.
We were called to go be seated about 4:10pm (4:30pm start).
HAD AN AWFUL, DISGUSTING ENCOUNTER WITH a 'so-called' supervisor named SARAH.
She was extremely RUDE and had poor behavior towards an ELDERLY male GUEST. I spoke up, and she did not like that. Words were said. She had the NERVE to LOOK ME UP & DOWN!!! I had to walk away at this point. We kept walking to our section (middle), and everyone was very welcoming!
Arrived to our seats **(if you have mobility issues, get accessible seating as you have to basically crawl in/out of the chairs).
We were greeted by our 'Man Wench' Stanley - so welcoming and very friendly, especially to the girls calling them princesses. He introduced himself and explained what he'll be assisting us for the evening.
And to our dismay, we were given the pleasure of yet another HORRIFIC ENCOUNTER WITH SARAH!! She telling me that 'she's Stanley's superior, she's the supervisor, that I had no right to involve myself in the situation with the other guest, that THIS IS HOW THEY ARE SUPPOSED TO TALK TO PEOPLE/GUESTS'...
Not 1 person from entry, throughout the castle, gift shop, pic takers, Knighting check-in staff, random staff, spoke to myself or girls, nor did I overhear other staff speak like that.
I firmly requested to Sarah "please leave you are ruining our experience" 2 separate times. She then said that if I continued, "she'd throw me out" very loudly & pointed to the door. I didn't do anything, I did not raise my voice or swear at her, I just told her how to treat people when you work in the service industry (as I have since '99). And asked her 2 walk away from us as she was upsetting me & my 2 girls. Finally, my 3rd time requesting that she walk away, I received 1 more nasty look, and thankfully, she finally walked away, not to be seen again for the rest of the evening. I refused to use the washroom in case I'd run into her & have a 3rd uncomfortable conflict with this awful woman, Sarah.
After she finally walked away, I had the pleasure of 10 mins calming myself & my 2 girls down so that we could enjoy the show.
The show started, and dinner was served!
Dinner was great.
1st - soup 'Dragons Blood' tomato (warm) (drink from the bowl, no spoon).
2nd - garlic bread (cooked, cool & hard), dipped in soup, was better. (Then the bowl is removed).
3rd - 1/2 of a delicious, seasoned, moist, and hot chicken (btw, you are eating with your hands, but you can get a fork if requested).
While eating chicken, out comes 1/2 a seasoned baked potato and a buttered corn on the cob. Both are very yummy!
The food was 4
You receive 2 glasses of soft drinks or water. ** Wished, iced tea, milk, chocolate milk, or juice was provided for children**
Was asked 3x if we had dietary restrictions (we didn't).
We had the celebration upgraded, so we received cake with the castle desser + choice of coffee or tea.
The show was fantastic! Although we enjoyed our 'Red & yellow' Knight, the Blue Knight was extremely upbeat, with his section getting them to cheer for him. He was also yelling with the blue section, etc...
Our Knight threw a pink carnation to my 8yo daughter (who is so happy about this).
The dinner & show was 2 hours. It was a bit chilly in there. I wish I had a light coat. No big deal, tho.
I gave 2 out of 5 stars due to my horrible unfortunate incidents with SARAH (small frame, caucasian, dark hair with 2 light streaks on each side of her hair) she SHOULD not be in customer service or proudly declare that she is a supervisor of Medieval Times Toronto. Sad! #DoBetterMedievalTimesToronto #SorryNotSorry #TreatPeopleTheWayYouWantToBeTreated.