Jeffrey W.
Yelp
I ordered on their website for delivery. Time was mid morning. Their delivery time options started at 11 am. I chose 11:45. I got a call at 11:30 informing me they had just opened and that they could not get my food until 12:30. (Their website should not have the option for delivery before 12:30 if it's not possible... just sayin') Since I was ordering for my team at work, I told her that 12:30 was unacceptable, and that 12:15 was better. She agreed.
In the interim, I received an email at 12:15 that one item was unavailable and that they were taking it off the order. Okay. It was tabbouleh, and they shouldn't have been out of such a simple Mediterranean staple but okay.
Then I got a call at 12:15 telling me that their driver had blew their tires out (All of them?) and they would not be able to deliver until 1 pm. WHAT? 45 more minutes?!?!? They are 3.5 miles away from here.
I told her that our food would be cold, and that my team's lunch would be over. She replied with "It's not our fault!". I don't care who's fault it is, but it didn't seem like they were trying to get our food to us in any hurry, and I told her so. She reiterated her assertion that they were not at fault. Again. I still don't care.
She said, "We will keep your food warm". AKA Dried out. She said that would not happen. I am dubious. I told her that at 187 dollars (!!!!!) for the order, it BETTER be Phenomenal! She didn't even offer to reduce the price. Anyway, I finally agreed to keep the delivery at the new 1:00 time, which is one hour and 15 minutes longer than I planned.
Eventually, the food did arrive at 12:50, 10 minutes "Early". They included an extra baklava (The best baklava I've ever had!) and a cuke and tomato salad. The shrimp was great, the chicken was not dried out and very flavorful, and the beef and lamb were moist and flavorful as well. Both were a little more done than I would have liked, though.
ALL sauces and dips were amazing, and they served a lot of bread to accompany. We had Ghormeh Sabzi, Hummus, Baba-ganoush, Mast-O-Khiar and others.
All in all, I'm giving 4 out of five stars for the food. It should have been 5 of 5 if it had arrived hot and fresh, and I'm sure it normally is.
If this review was for service only, I'd give a 3 of 5. To be fair, they only recently opened and are ironing out some kinks. Also to be fair, they communicated very quickly about every delay. I'd say they came through in the end, and I will definitely try them again!