Medley

I have started living at Medley when they just started renting in 2023. The staff was very supportive and living at Medley was amazing experience. Easy access to CWRU,CCF Main Campus and also Meijers has been a blessing. Access to gym was great, it will be always clean and well equipped. Next I had to move to one bedroom apartment within Medley and staff especially Laura and Asley were great support and it was seamless move. Laura is the best manager she truly cares about the residents. She promptly guides us to best solutions and simplifies the move in and move out process. Its such a relief to have committed management 24/7 at Medley. I highly recommend it to especially physicians, nurses and residents working at CCF, its safe and provides very easy approach to work!! Thank you Laura for being here at Medley for us!

I’ve had a great experience living here so far. The community is clean, quiet, and well-maintained, and the staff truly stands out. Laura, the property manager, has been incredibly helpful and communicative since day one, which made moving in so much smoother. Maintenance has also been quick and efficient any time I’ve needed something. Overall, it’s a comfortable place to live, and I genuinely feel taken care of here. Very strongly recommend!

Medley was my first home outside my parents’ house and also my first place living in the United States. I lived there for 12 months, and during that time I was genuinely happy. Below is an entirely honest account of my experience living at Medley. In the beginning, a few situations made me seriously reconsider my choice to live here. However, everything changed once the new management — Laura — took over. The atmosphere and the way issues were handled improved noticeably, and the difference was clear in day-to-day life. 1. Apartments The apartments are new, and well designed. I never had any complaints about the unit itself. 2. Maintenance (my only real criticism) The only consistent issue I had was with maintenance. From the day I moved in, I was never able to use the oven to cook anything, despite multiple visits and several attempts to repair it. Nothing ever truly resolved the problem, and at one point I was told there was nothing more they could do. This was the most frustrating part of my experience. For other service requests, maintenance usually shows up quickly, but there isn’t always follow-up to ensure the issue was actually fixed. 3. Management The new management completely changed what it felt like to live at Medley. Laura is efficient, kind, responsive, and, most importantly, authentic in the way she deals with residents. he communication became more genuine, more transparent, and truly focused on solving problems. 4. Community events One of my favorite things was the number of community events organized each month — usually around four. We had sushi nights, pizza nights, ice cream socials, and other activities that helped residents get to know each other. These events made the environment much more social and welcoming. 5. Problem-solving and communication When you go to the front desk in person, they are usually quick and effective in addressing whatever is possible. Since this was my first apartment in the U.S., I don’t have much to compare it with, but overall I found the in-person assistance quite efficient. 6. Cost vs. value The rent is higher than average for the area. I paid around $1,670 per month for a studio with no bedroom door, I wouldn’t choose that layout again. There wasn’t enough room for a dining table and a sofa — I ended up only having an armchair. They do offer larger units, but those are considerably more expensive. The location has both pros and cons: having a grocery store directly downstairs is incredibly convenient, especially during the harsh Cleveland winter, but it also makes it very tempting to spend more just because everything is right there. The close distance to Cleveland Clinic is another strong advantage. 7. Safety The neighborhood isn’t the safest in Cleveland, although it’s not extremely dangerous either. If I could change one thing about Medley, it would be having a caretaker or security presence during the night. That would bring much more peace of mind to residents who arrive late or leave early. 8. Security deposit I saw a review mentioning delays in returning the security deposit, and I was worried about that too. I contacted Laura after reading that comment, and in my case the deposit was requested exactly nine days after my move-out, on a Saturday, and it is already available at Medley for me to pick up. The process was quick and transparent. By the end, I was genuinely happy living at Medley, and I feel that Laura makes day-to-day life noticeably easier for residents. It’s a good environment for someone living alone or for couples, especially in the studio units, and having the grocery store right downstairs is very convenient. You do end up spending a bit more because it’s so easy to go down and grab something, but the variety and practicality make a real difference.

Update (11/14): It has now been almost 3 months since I moved out and have not been returned the money that I am contractually owed. Medley responded to me regarding this matter only after I posted my initial review. I provided all documents showing that I am missing $1000, to which they apologized and claimed as an oversight, and promised to return the money (despite publicly claiming I was never charged a deposit). Yet once again, two weeks have gone by and I have been provided no information about when I can expect to receive my money back. It has been over two months since I moved out, and I have yet to have my security deposit returned, despite being told everything looked good during my move-out walk through. I am also continuing to receive power bills for the apartment I am no longer occupying. It is frustrating to not have my phone calls or emails responded to in a timely manner if at all, and this experience is unfortunately reflective of what it was like to live there. The office staff was always kind and attentive if you talked to them in person, but things are not run well at an organizational level, which is disappointing given the cost of living there. Many other residents I talked to shared this experience, so I know it's not just me. Some of the positive reviews on here were incentivized through a raffle, so be aware of that when deciding to live here.

Very convenient, clean, secured place with market just bellow at first floor. Very close to CCF main campus as well as university circle. In house gym. The staff are so friendly and helpful

One of the best things about living here is the amazing staff. From the management team to maintenance, everyone goes above and beyond to make sure you’re comfortable and happy. When I first moved in, I had a maintenance issue, and it was resolved immediately. They genuinely care and provide all the support you need to feel at home. In my opinion, this level of service is one of the most important things to look for when choosing a place to live. I would 100% recommend this apartment community!

What an amazing property. I have been a resident at the Medley a little over three months. My pictures are from the eclipse party hosted by the Medley management. The management team is very welcoming and easy to talk to. The social events have been amazing. I am a healthcare professional at Cleveland Clinic. The property is very convenient for my commute to work. The biggest asset of the building is the grocery store on the first floor. The variety of food and convenience is remarkable.

Hi to future residences, I have been a resident for over a year and a half. The parking fee is 150 and I just came back from my shift. The gate wasn’t working, so I called emergency maintenance. The emergency maintenance person that I talked to said to stop making excuses and stop complaining about the gate. I am frustrated about the maintenance. They hung up on me and said it wasn’t an emergency. They asked me to park in Meijer, but there have been instances of it breaking in. This is so frustrating! Management have said not to park in Meijer! Management say they have overnight security, but there isn’t! There have been instances where maintenance would enter into my apartment even though I said to come at a later time. They entered the apartment even when I was in the restroom!

Everyone at the Medley leasing office provided excellent service for my daughter who was relocating to Cleveland from California. Leon answered our first initial phone inquiry (many follow up calls too), met us for in person tour, and was there for our move in day to ensure a smooth transition. We are also grateful for the professional, prompt and efficient service from the maintenance team who keeps the facility safe and clean. This apartment checks off the amenities we needed like in unit washer & dryer, clinic shuttle, covered parking, gym, and the grocery store on the first floor is fantastic. We did have to stretch the budget a bit but it's worth it. Thank you Medley team for making our move to Cleveland a positive experience so far!

The entire place smelled... The appliances didn't work, and I asked several times for their management to assist and they did not. Perfect location if you are walking to the Cleveland Clinic, but not worth the smell.