MedMen West Hollywood Weed Dispensary

I visited today, feeling unwell, but I went anyway. The security officer took my driver’s license and let me in. After being informed about the day’s deals, I started browsing the store. I was standing near the refrigerator when I turned around and felt a sense of dread staring at me. When I fully turned, I saw an employee staring at me, not in a friendly or helpful manner. It made me feel uncomfortable and even threatened. I asked if he was okay because he was staring at me, but he became defensive and we engaged in a back-and-forth conversation. The security guard intervened and told the employee, “Don’t worry, she came in that way.” This made me feel like I must have had a bad attitude because I didn’t want to engage with him. I used to love going to medical men, but this experience has made me reconsider. The behavior and lack of professionalism were unacceptable.

Kieneisha aka “Honey” is always so friendly and helpful when I visit MedMen. She’s knowledgeable, attentive, and always sending out positive vibes. Give her a bonus! She’s great!

Staff was amazing knew exactly what I was looking for made the whole process so easy. Auntie chocolate made my initial experience so wonderful and welcoming! Love her!!

First time here and Viviana was very nice. Helped me right away and made great suggestions, but didn’t hover while I shopped. Will return

The staff is generally pretty friendly, though they can tend to be condescending. If you go in there knowing what you want it's a little annoying being accosted by sales people. My advice is to look at their menu online and do your research at home so you have a good idea about what you want or want to compare. Coming from Seattle where cannabis is treated like wine for a sophisticated genre, I get the sense that MM is preferring to dumb down the conversation. Just my two cents. It would really be great if their stock went up considering they are marketing themselves heavily as the Apple of cannabis. Not sure if that's a good thing however...

MED MEN COULDVE DID SO WELL IN NYC IF WE DIDNT NEEDED A NOTE FROM THE DOCTORS!!! Aint no doctor prescribing you a note for weed not in nyc!!!! They shouldve dod THEIR RESEARCH FIRST

I went on a huge sale because of the new law change. Guess goverment regulations made them sell or throw away. But even on normal days, they are busy. Think of them as the Apple store, overpriced but reliably good Marijuana. I Tried the Strawberry sour diesel. Definitely LOUD

Mike was amazing! Coming back just for him

Dear MedMen, I've been a long time fan. The kids that lived in manhattan beach were clients of mine. (I'm certain they sold off by now - but if they haven't - I was at Dan the Man). Can we give Chocolate a raise?! Everyone knows her especially if you have dogs in the neighborhood. Her outstanding personality makes me want to come in (I get my sleepy gummies there) but she is so cute inviting (fluff fluff- loves her). I've literally not met someone so kind and fun! There are so many people that walk by to see her! Especially with their dogs. Also my experience going in to the store has never felt pressured but everyone I've worked with knows what I'm looking for even if I want a different flavor etc. keep up the great work!

They have a great selection of products! I really enjoy interacting with the employees and learning about their new products

The whole experience is fantastic, from the security guard, Chocolate, to the people helping me inside. And everything was 30% off!

Lenny was the best! Definitely great device and kept me educated about the store! Def will come back!

I love this shop! Honey is always such a pleasure, super helpful and attentive, she has an amazing energy and i love shopping at this store, excited for them to get more products in.

Friendly staff, very neighborhood friendly, too especially towards dogs! Chocolate, their security person, is every pup's best friend.

All the staff and selection are amazing! Shout out to Chocolate for holding it down! you guys are the best!!

They were so lovely! The security guard was so friendly and gave us a towel on way out as it was so hot! The lady inside was awesome and spoke through which amounts to take when I was buying the drinks, and was really warm and helpful. We're going here regularly from now on!

Too amazing to pass up!! Sweet deals, great advice and amazing service! Don't forget to see Louie for help, he knows what he's talkin bout!!

HUGE disappointment! I used to enjoy going here for the occasional edible purchase, but lately the amount and variety of stock they have on hand has diminished significantly. Previously this location (West Hollywood) would have several options of gummies available, but the selection yesterday was very limited. I love the Camino brand, but they had none on the shelves. A sales assistant helped me, offering an alternative brand. I decided to try it. They were supposedly having a 25% off sale for the entire store... but when I got home and hopped online to double-check prices on their website, I discovered they had sold the gummies to me at full price. AND... the total was $44, I gave them $60 cash, and got $15 back. Not $16. Sloppy math and no receipt. This place is sketchy now. I don't like feeling that I have to be on alert in order to get the sale price and receive correct cash back. MedMen - NEVER AGAIN.

I purchased 2 disposables yesterday, when I wanted to use one for better sleep last night I found out that they gave me the empty box. When I called them next day to clarify the issue , I was told that they don't have control over the packaging and I was told to come back. I was flying next day and of course that wasn't an option, but the response was shocking - he just hang up on me. Very UNPROFESSIONAL

This place is a mess! 2 of the last 3 times I've gone in they've been out of *all* edibles. A dispensary running out of edis is like McD's running out of fries. Between this and the constant closures, what are they even doing anymore?

Today my experience with Carrie have made me so happy and valued consumer of med men She was kind helpful and informative. She helped me with all my question and was able to guid me through the products. Thank you Carrie so much for the wonderful experience I absolutely be coming back. Thank you so much

Told me no cartridges were on discount and then I discovered a few were immediately after purchasing. They wouldn't allow me to exchange them (I was going to spend more money). Then they accused me of lying. I live next door and have been going weekly. Absolute insanity. Go across the street

The best dispensary around!!! The people working are super friendly and helpful / knowledgeable about the products.

Who wants to be ripped off paying high prices for weed? Not me I go to my buddy's house down the street and he hooks me up clean 75% less than these rip offs wood charge. No wonder you went bankrupt.

Absolutely friendly staff! I mean there is no reason for anyone to not be happy working here! Except my cashier it seemed liked he overindulged lol Anyhu I'm an indica strain girl and they had a few selections but a lot of it is hybrid They had a few selections of indica items and options of vegan gummies but they were hybrid so that was kind of a turn off for me. I did pick up some turmeric ginger tea which totally relaxed me so NEEDED! I will be back for more tea and maybe for the oil to make my special brownies...yum

The team there knows their stuff! As new to the CBD market no sales pressure but they look to get you the right products. Get ready for lift off!

I'm not a pot smoker. I have no problem with pot smokers.. I generally prefer to date/marry pot smokers. It's just never been my bag... so to speak. And I'm from Kentucky - where I believe we grow the best pot in the land. But I have friends that kept talking to me about CBD. And then I had a bad car accident where my ankle was so badly damaged it should have been broken but wasn't. It hurts and swells up and it will never be the same. My parents are also getting older and having mobility issues. I have a friend that swears that CBD oil changed her life in terms of mobility/joint pain/swelling. We were all willing to try it. The website is still a little clunky. They won't let you pay upfront, which I prefer. But I found a fantastic product and it was delivered in 30 minutes. And I SWEAR I am in love with this cream - the cringe-worthy named "ReLeaf Balm" . It has changed my life. My ankle injury isn't painful anymore and the swelling has decreased. I'm almost back in my size 9 heels. This product has really made a difference in my life and I'm excited to see what else CBD can do... I have friends that swear by the anti-anxiety products and I've dealt with severe anxiety and panic attacks for the last 15 years. I'm open to it. And I can get it in 30 minutes or less. I love this company. And their bags are cool enough to share on all our social media platforms.

As an investor in Level I wanted to see what they had for sale here (since they are limited to, at the moment, three high volume items via Eaze). I was glad to see a pretty big selection here and walked out with one that was new to even me (yes, their product line is growing very quickly): DELTA-8 PROTAB, The Delta-8 Protab is an orally consumed concentrate tablet that contains 25 mg Delta-8 per tablet. Extra strength and fast-acting, the Delta-8 Protab is infused with steam distilled Delta-8 terpenes for relaxation of both the body and mind. Anyway, with this being only the second dispensary I have visited in CA the experience totally different from MMD Hollywood. I would not say one is better than the other but just a completely different approach to the customer. I think for the noobie MedMen offers a friendlier experience. In fact, entering the store the first thing I thought was they got their inspiration from the way Apple runs their stores from layout to assistance. This gives a much closer feel to "normal" retail so do not be afraid to go in and at least explore what is there. Also, as per my purchase above you do not need to be a smoker to find something to try plus you might find something to just hack a better life as opposed to just getting high.

COPIED APPLE AND MISSED THE POINT: This company was built on beautiful visual design, with a ton of bells and whistles. They broke the stereotypes of small dark and shady dispensaries. But when you strip away the visual design what is left? No soul. Like Microsoft they copied Apples store design thinking that was the magic and they forgot to copy their trainings aligned values of being obsessed with the consumers needs. MedMen has been lacking a real purpose that makes consumers tell others about them. They stopped coming up with ideas that put their guest or patients first. It's a roll of the dice if you get someone kind, or qualified to give advice. Look, you can build an amazing restaurant, bar, or taco spot - but it takes people to run it and keep people coming back. I've never met a raving fan of MedMen. They simply were a shiny moment that washed out into the mix with others. This place could have set the standard instead I can't see them lasting.

Really good bud and edibles! Got some really good indica and hybrid brands. This my go to in West Hollywood

Too many hidden fees. I went in for a one thing that cost $18, ended up paying $27 with all the fees. Not a place to go if you just want one item.

I guess they have new owners because the website went down but the physical location is back open. Prices lower and selection better now.

Visited this store while I was in West LA yesterday (11/29/20) and received amazing customer service from Aubrey. He was really knowledgeable about the products and friendly. He also made sure I was getting the best deal. I would recommend anyone to visit this Medmen location! For everyone doubting Medmen, I won't deny that their prices are sometimes higher than other stores. However I believe that their exceptional customer service and seamless shopping experience makes up for the cost in certain ways. For example, I've been to a number of dispensaries in the greater LA area, but I've been intimated by the exclusive environment some of them have because I consider myself to be FAR from a cannabis "expert" lol. Medmen has always made me feel welcome and I've always left their stores happy. It's like going to an Apple store for weed if I'm being honest lmao. I feel that their stores are catered to everyone--not just a niche crowd. It's also nice being able to walk into a presentable store front that's not the sketchy back entrance of a former auto shop (nothing wrong with that either, just a safety preference ya feel?). Not only that, if you happen to visit MedMen on a day where they have killer deals, they can slash a lot of those higher prices. Some of my best trips were all thanks to Medmen's products so I can't complain there hahah.

The only good thing about Medmen is the staff. They're nice, patient and helpful. Unfortunately, everything else here has recently turned terrible. I've been going here for years and used to spend all of my money at this establishment but They literally haven't had any top shelf flower or goodies in almost a month. I've been there three times and they kept telling me they're out and will be getting some in next week. This has literally been going on for weeks and no product. I would highly recommend going anywhere else simply because they will not have your product at Medmen. Ever. Period.

It's like the Apple Store but for weed, in simple terms. You maybe paying a bit extra than other locations, but the stuff is quality and it's an easy process. Staff is always super helpful and friendly, and always have tried to help me get the best discount I can.

BUYER BEWARE!! Have you noticed that MedMen has been rounding up your transactions when paying with a debit card and then giving you your change back?! That's because they have changed their system and your purchase will now be listed as an "ATM withdrawal" and what they're not telling you is that you get charged $2.50 for every transaction. What I enjoyed most about MedMen was the convenience of being able to use a debit card without a fee, but this is just NOT COOL. Not telling the consumer is even more shameful. Beyond disappointed, I won't be back!

So ordered and clean. Very friendly and knowledgable staff. Amazing selection of products. Not all MedMen locations have exactly the same products but the staff will always point you in the right direction to help you find what you need. I think the West Hollywood location is my favorite but the few that I've been to have all been great.

Wow! My first experience here was incredible. I stopped by on the 4th and was warmly greeted at the door. One swipe of my ID and I was whisked away into cannabis heaven. The store is open and inviting with tons of employees there to help support and answer any questions. I knew what I wanted when I entered, but ended up leaving with something else that was highly recommended to me by one of the budtenders. I can now say that his recommendation was spot on! The vegan and gluten free sour gummies he suggested were perfect! I'll be back when I run out! Thanks Med Men!

this guy wearing red shirt told us while in waiting in line after we asked how long it would take "if you dont want to wait you dont need to come to the store" we were the only ones in line at the time, and we obviously left. hope the manager or owner of the store get to see this.

Keith and Dillon were great. Keith welcomed me and helped me out with finding the perfect product. Dillon checked me out and was friendly and helpful. Great staff

Super high prices for super average weed. Recommend you going somewhere else. This weed was $55. Got bottom of the bag nugs that were dried out. Worth 25 bucks, $30 max

Ok I'm sorry to give you 2 stars as Medmen was my go to store but here we go... It's been a disappointment, my last pen was stiiizy and the last 3 before it was Medmen. Medmens got sticky, got clogged or couldn't charged since the battery part got stucked since the cartridge part was leaking. Then I purchased the Stiiizy one, and this time I couldn't charged, when I plugged it in it seems like red all the time and never get green so it goes to garbage like the last 3. So I got 4 pens with cartridges and it was all waste of money, the store didn't even change the products. If you wanna waste your money go for it, if you want something more durable or a better customer service try other stores. P.S. One of the Medmen stores changed my friends Medmen pen since it's their brand and it has been clogging, in my experience it didn't happen...

I want to emphasize I am a FREQUENT customer of theirs and this is just the straw that broke the consumer camels back. This time, it was the curbside pickup. I called from outside the store saying I was "outside the store" for my scheduled pickup, and 25 mins passed. I would also say probably 12 people came and went in front of me while I waited. I finally rolled down my widow and told the front door guy I was waiting (don't see how that wasn't obvious with my window rolled down, flashers on, and the awkward eye contact we kept giving each other. once he told the budtender, It took two seconds to get my order. The other big issue is I was made to feel as if I was at fault by this budtender, when I followed their instructions for pickup. The numbers provided through their email confirmation and their website contact information also contradict one another. This visit, along with a long list of lame customer service experiences, was the nail in the coffin for me to send my business elsewhere.

Ok. Well I've been here one too many times and always leave feeling ripped off. I got 40% off of papa and Barkley's but noticed that the competitor down the street sold it at the regular price which was the same. Needless to say, what a rip off. I spoke to Anthony the manager, what an idiot. Was he just someone who applied for a job and they were desperate? I also got some gelato that was so subpar and moldy. I don't think they have any quality control. And the red shirts what the heck. Who designed those. Parking is really strange in the back by the homeless and beggars. I don't know, go if you want a red ziplock but be prepared to spend all the money in your wallet or handbag. Jus be prepared to feel ripped off.

I was trying to update my review from 4months ago. I had a small falling out with an employe. Who is actually very sweet and understanding. The whole thing was a miss understanding about my location for a "discount". And I was a complete bitch about it. Sorry! Because Gabby is a super star and so sweet. Medmen legit has the sweetest staff and the best customer service in West Hollywood. Their new management has improved the store by having a huge variety or flowers and concentrates and they are all freshly packaged (I think they have a new system for buying and stocking flower). They also so many knowledgeable employees so don't be afraid to ask any questions and see what's on sale.

A huge panhandle store ever!!! Too expensive and scum. Too dry, swag, seeds, etc...crap strains. Never go back. Good luck, beggars!

Severely overcharging people for their "medicine" vaporizers here are over $75 a gram with tax, in Northern California, same vaporizer, same tax, $55 total. You can all lie to yourself thinking they aren't stealing your money but in fact they are right under your nose under the guise of "medicine" thanks medmen for your thievery and lack of care for the people who buy your stuff. For those who don't believe me, do a quick check of the Mercy Wellness dispensary in Northern California website and you will see for yourself. All prices lower, same products, still think they aren't stealing from you?

As always medmen is amazing. Staff is friendly and well versed in everything. Helped me pick out some goodies and recommended some other things we loved. Would definitely recommend this spot for novice people who want to come in and try different things.

Asked my girl to go to shop to pick up some flower and she came home paying 75$ for an eighth they recommended

This store is beautiful. Being a medicinal user for the last 10+ years, I never thought I'd see the day where cannabis would be legal and in a store where the outsiders walking by could see me. I absolutely love the cleanliness and knowledgeable staff. On top of that, the selection. From CBD tinctures to edibles that involve microdosing to topicals and some of the best flower around thanks to the cultivation centers and product they supply the store with to concentrates as high as 99.99% thc! (Check out that crystalline). Not only can you help yourself, you can help your dogs too! Will definitely be coming back for all my cannabis needs!

Love this store. Very friendly budtenders. Recommended me to go with Pabst Seltzer. Thank you so much. I love it

This is the most expensive cannabis dispensary I have ever been to. And it's not like the experience or customer service makes up for it at all. The experience was horrible. Nothing is worse then having to talk to someone who knows damn near nothing about cannabis. I can't wait to see this place close its doors. It's inevitable. They are just preying on the new cannabis customers who know nothing about the prices of products.

Love this place. So friendly and helpful all the time, every time I come in. Andrea (Andre L) was super helpful today finding/suggesting products for me. I will always come back here.

I'm madly in love with Andrea, who's been guiding my experience for years. She's always got my back with the best suggestions and selections.

I have one word for MedMen WeHo: CAMILLE!!!! She is a freaking rock star from Heaven and she KNOWS HER STUFF!! I cannot put into words my appreciation and awe of her knowledge and coolness. She helped me from A to Z and everything in between, and didn't push the hard sell but instead showed me what *I* needed and asked for. My original experience and review of MedMen (from about 1.5 years ago) was tainted due to an entitled snowflake millennial customer from hell who not only cut in front of me in line (when the line was incredibly long - this was when the store was newly opened and always a zoo at all hours of the day and night) but when I called him out on it, he gave me major attitude and acted like he was in the right, and then the MedMen employee behind the register didn't do anything about it. So he was able to cut in front of about 6-7 people who had been waiting because apparently his time is more precious than everyone else's. I was so infuriated that it ruined my experience - I refused to go back to the store (until tonight, when I was too lazy to drive the 3 extra miles to my other store). I'm soooo glad I went in tonight, because amazing Camille totally changed my view of the store and made my life so easy. She helped with exactly what I needed and truly listened to my specific requests. Everyone outside at the front door (checking IDs) was so nice and welcoming and seemed like they were enjoying life and happy you stopped by. I'm definitely a solid customer now - Camille changed my entire attitude towards the store and made it a place I want to visit; she turned it all around.

If I could only have the same kind of service ALWAYS at every MedMen or legal dispensary with an educated explanation as to what benefits me, my means, the cannabis how's its processed and the dope vibe in that experience etc. it be a PERFECT world .. anyway, let me say that I was able to when I came in search of relief and found myself in fantastic hands with one of their team members, her name is Cindy. (Definitely recommend to build your baskets with her, if you can) I came in search of my favorite products and while browsing she was able to highly recommended another that I never really looked at. Needless to say I walked out with what I needed and a few more treats for myself and a little more when she told me about the CBD products for dogs! She had me at dogs products because my fur babies are my world. I was able to scoop up a great CBD balm for their nose and paws so thank you Cindy so much, it's been a banger since bringing it home. I have been to most all MedMen locations but of them all this one is pretty cool af (just saying) with its location and the good vibes in there and the whole place is solid, I appreciate the great help I always get and with Cindy. Cheers

Great location in WEHO. Was in LA this past weekend and found this place. Customer service is on point. Friendly staff from when you walk in until you leave. Staff knowledgeable of products and made suggestions from what we told them we were looking for. Prices great too.