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Google
I’ve been a loyal customer at Medusa for years. The beer is excellent, the atmosphere used to be welcoming, and it was a place I truly loved. But over the past couple of years, the experience has been overshadowed by consistently poor service — especially from one particular waitress who has made visiting uncomfortable and frustrating.
She never smiles — not once — and acts like every customer is a problem. She avoids eye contact, doesn’t check in, and often leaves you sitting at your table for long periods with no acknowledgment. If you don’t respond to her question immediately, she cuts you off mid-thought, says “I’ll be back,” and walks away abruptly before you even get a word in. When she finally returns, she drops your drink and rushes off again without saying anything, sometimes nearly spilling it in the process.
During large events when the bar is packed, her behavior gets even worse. Instead of navigating the crowd with patience and professionalism, she yells at the top of her lungs for people to “move,” creating an unnecessarily aggressive and chaotic energy. It’s jarring and completely out of place for what should be a fun, community-oriented space.
It’s clear from other reviews that I’m not the only one experiencing this — the behavior is a pattern, not a one-off. This waitress consistently treats people like an inconvenience and acts as if she’d prefer the brewery be empty.
Medusa still has great beer, but the atmosphere has taken a serious hit. Loyal customers who have supported this place for years deserve better. I genuinely hope management steps in and addresses the issue, because the service — especially from this one employee — is chasing people away from a place they used to love.