Whitney P.
Yelp
The food was excellent (5-stars), but we had some (minor) issues with the service. I showed up before my friend. Asked for a table for 4 and was immediately seated, but it was downhill from there...
I was literally the ONLY person in the restaurant, but sat for 15 minutes and the waitress never brought me a menu, or asked if I wanted to order a drink (or maybe appetizer) while waiting for my friend. Exactly 15 minutes after I had been seated a couple came into the restaurant, the server seated them, then she immediately brought them menus, napkins and utensils. A few minutes later two of my friends arrived and then she finally brought menus and utensils. We were still thre only people in the restaurant except for the one couple and there were two servers, so they weren't busy at all, except for a couple GrubHub orders, so what happened next made no sense...
After patiently waiting about 10 minutes, our server finally asked if we were ready to order. We all quickly replied "yes!" My friend ordered first, telling the server "I would like to order an appetizer and entree, but you can bring them out together. My friends don't want appetizers." But instead of taking all our orders, as soon as my friend said her appetizer the server said " ok, let me go put your appetizer order in first, I'll be right back" but she never came back. We're all very hungry, ready to order, and the server just disappeared into the back of the restaurant for at least 10 minutes. Then she re-appears coming to our table with the appetizer. Then, without taking our order, she casually walks away to seat some guests who had just walked in, then she logs into the computer up front and appeared to get some online orders (?), as the other server was literally washing the restaurants exterior windows (can't make this stuff up!!) FINALLY our server came back to take our entree orders.
The food was excellent, absolutely delicious, which is why they get 4 stars, even with the lackluster service.
The other issue was with the bill. There were three of us and the server didn't ask if we wanted or bill together or separate, she just brought one bill. When we asked if she could please split the bill (one entree, one entree, one entree + appetizer) very straight forward, but she had to ask us 3 times who ordered what * face palm*