Mert
Google
Do you want to feel watched while you are shopping?! This is the place to go!
I am not a regular here but I go from time to time to check the stock. My mom, who also likes the hobby, came out of town and I took her to show her the store and the variety of products.
I am familiar with their the "no-bag" policy and I understand the logic behind it, so as soon as we entered I gave them our backpack.
The whole time we were there, we were watched by the asian guy with UofT t-shirt who moved with us as we moved to the different parts of the store. I ended up buying 2 colors because I needed them but perhaps I should have taken my business elsewhere.
Trust goes both ways. If people comply with your policy, you should have some trust and respect towards your customers too.
And a guy with his mom?! Know your audience!!!
Edit for the owner's response:
The incident I was referring to happened approximately 2 weeks ago on a Saturday, not a Tuesday. So I don't think I mistook anyone's actions. I am well aware of the difference between a person staring directly at me and someone doing an inventory check. I understand a business owner defending their employees' actions but the way you do it without checking your CCTV or any kind of investigation shows no basis for the defense.