Tran Huyen
Google
I recently visited this place, and while the dessert itself was delicious, the experience left a lot to be desired. Unfortunately, my order was forgotten, and I ended up waiting until almost closing time (I was there before closed hour about 30-35mins and there were not too many customer at that time.) What made it worse was that orders placed after mine were prioritized, and by the time they got to mine, one of the toppings I originally ordered was out of stock.
To resolve this, they asked me to switch to a different dish, but the way it was handled was disappointing. A couple of the staff members were unhelpful, dismissive, and didn’t even bother to apologize for the mix-up. The lack of customer service really stood out.
I hope the owner takes this as constructive feedback and considers providing better training for the staff. The desserts are great, but the service needs improvement to match the quality of the product.