Leonard T.
Yelp
The store was well stocked, good selection, nice produce and the store was clean.... But the employees are going out of their way to cause problems.
I was in line for the 7-10 aisles self checkout and there were 3 old ladies and a young mom with a mountain of groceries. At first I didn't think it would be so bad... 20 minutes later I was thinking of ditching a few items so I could go to the 12 items or less isle.
I was bored and I hear this woman talking about how some of her friends were fur-lowed and making 25 dollars an hour for sitting at home and that she'd tried to get fur-lowed but nothing was working. That's when I first notice Erma (forgive me if my spelling was off). She was an elderly African american woman maybe in her 50s or 60s. She was just sitting around talking while the old people struggled to buy stuff and the line was half of the length of the store. She was just standing around complaining instead of helping the old ladies through.
So, 10 minutes later one of the old women is done and moves to the end of the checkout to bag her stuff and I move into her lane. She says, "Hey, why are you in my lane."
I'd said, "I've been in line for 30 minutes and I need to get home soon. You've already help me up for about 20 and I want to be done,""
Erma comes over and does something so I have to stop checking out and says, "You need to go to the back of the line."
I'd said, "I just finished waiting in line for 30 minutes, there is no way I am going to the back of the line. I'd be more likely to go to another store than to do that."
She says, "That's not my problem'.
I said, "Turn your name tag around."
"It's Erma," she said as she turned the name tag around.
Fortunately the young mom with the grocery mountain finished, so I move to her lane. I start checking out and Erma comes up and says, "When you're done, move that bar down so that you can let the next customer start while you are bagging your groceries. I plop my credit card into the slot and start bagging my groceries and grab my credit card. I was really pissed off and I didn't grab the receipt.
Erma comes up and says, " Sir you didn't pay." I was under the impression that she was full of shit and kept walking a few steps. This manager lady comes over and said the same thing. I'd told her that I did and I went back to check the machine and sure enough she was right. It looks as if when you put the bar down it doesn't allow you to pay for the groceries. Normally when you put the credit card in for a minute and bag like I normally do it automatically just does the payment.
So, I paid and then left the building. Then I called the corporate office. They seemed nice enough, the director of the store seemed pretty nice too. I'm going to raise it to a 2 star because of her.
Anyway the trip was a total nightmare, my grandpa is in the hospital, my girlfriend is moving to another state because she's gotten a two hundred thousand dollar job offer, my work is doing layoffs and after all that I come in here and get held captive by a woman who is sabotaging her job because she wants to be fur-lowed. I'm very angry with this specific store and I don't plan on going back.