Ryan D.
Yelp
I want to start by saying that last night's manager is the only reason this review doesn't come with one star. She did her best to salvage a terrible experience, although she was basically trying to hold up the wall in a house where the foundation was cracking and the roof was on fire. Still, her efforts were appreciated.
As for the dining experience, well, here we go. Our server knew basically nothing about the drink menu and had to leave and ask for help every time we had a question, and those were not short trips. She also explained nothing about the food menu or the ordering process. Since (according to her) the kitchen and cooking staff were small, we were not allowed to order our courses separately, but had to submit orders for app/salad/entree/dessert all at once. We were not told this until we'd already tried ordering apps. Then we were only informed that certain items took much longer to cook than others (45 minutes we were told) after trying to order them. This would impact the timing of getting everyone's food served. None of this information was volunteered, we had to stumble onto it. The server did not make any effort to smooth out this process for us, and we were left confounded by all the quirks that came with what should be a very simple process of ordering dinner at a restaurant.
After ordering, we waited. And waited. And waited. Not just for food-two beers took over 30 minutes to arrive. The server seemed relatively unconcerned. She would occasionally check with the bar (according to her) but then come back with an "oh well haha I guess it'll be a little longer" response. So far, this is not looking good.
Our appetizers did not arrive. Our salads did not arrive. When our entrees arrived, not only were some lukewarm, they were served at the same time as every single thing we ordered. Charcuterie board, salads, appetizer wings, entrees-all of it at the same time. Within seconds, there was barely room on the table for even our drinks. When I pointed out to one guy delivering the food that we ordered appetizers and they should have come out first, he shrugged and oozed attitude while declaring, "Well, it's all coming out at once." As if we didn't have a choice in the matter and shouldn't be complaining. It's at this point that I instructed our server to send the manager over. Mistakes are one thing. Disrespecting us after you screw up is not acceptable.
As I said at the beginning, the manager tried her best. She was very apologetic, comped what came out incorrectly, and looked after us herself from that point on (we saw very little of the unhelpful server after that, so I'm not sure how much was her fault and how much was the kitchen's, and at this point it didn't matter).
After all that, we hadn't even tried the food. Now that it was here, we were hungry and eager. Well, I'm sorry to say that the majority of what we were served was extremely disappointing. As I mentioned, some of it wasn't even hot, so it had been waiting for a while before being delivered. As for the flavor, most of our food tasted like nothing. There was no seasoning, not even salt, on basically anything. The only dishes that had decent flavor were those that included inherently salty items such as bacon or blue cheese. Everything else was bland, lifeless, and thoroughly underwhelming. Sautéed mushroom pasta? Nothing. Steak and potatoes? Nothing. Burrata salad? Tasted like burrata and leaves. This wasn't a fluke, it was a problem with almost every dish. If the chef went to some culinary school that tried selling the "let the ingredients speak for themselves" scam, they should get their money back. Food needs seasoning. Don't serve me a plate of halfhearted effort and try to pretend I'm unreasonable for wanting flavor, especially at the prices you're charging. This felt like eating pictures of food. The plates looked pretty but the flavor was nonexistent.
On our way out, the manager wished us well and said she hoped to see us again. But I cannot see any possible reason to return. This place needs a major overhaul, not just with the service but with the kitchen. From the staff attitude to the ordering process to the amateur food preparation, Melzingah Tap House needs a rewrite from top to bottom.