Gothic H.
Google
I went in for hair extensions (I've been wearing extensions for well over a decade) with Ashley. I was told during the consultation, that if any extensions were left over, I can come in for a "refresh" in between the 3-4 month period of time they last. That statement actually sold me on selecting her (my previous hair person was no longer in the field so I interviewed several people). Approximately 6 weeks later, I called and scheduled a "refresh" (her words). When I showed up, she asked what I wanted and I again explained that I just wanted the refresh using my left over extensions and I had from the initial application. At that point, she got very rude and said "I don't have time for that. I have a client coming in 15 minutes so I can add one or two!" This statement immediately made me feel very unimportant (as if I'm NOT a client!). Not to mention, I rearranged my day for this appointment (that was made the week before). With that, I requested we reschedule a more convenient time (you know, one where she doesn't have a client coming in!). So, I returned a week later for my "free refresh" which, to my surprise cost $110! What I had a hard time understanding was why she would treat a customer who plans on spending around $1500 every 3-4 months in such a rude manner! And, the icing on the cake was that I never even got an apology for this run-around, as if it was my mistake all along.
