Serenity
Google
I honestly don’t even know where to begin. What was supposed to be an exciting night quickly turned into a chaotic, exhausting, and deeply upsetting experience. I arrived for a concert scheduled from 10 PM to 2 AM, and the venue’s website clearly stated that entry would begin at 9 PM. Instead, I was told upon arrival that a private Super Bowl party had rented the same space and that the concert had been pushed to 11 PM. We were left waiting outside until nearly 11:45, only to be kept inside the venue with no explanation, no organization, and no communication. The artist didn’t come out until 1:15 AM—and never even performed.
The environment felt unsafe and completely out of control. Men were openly putting their hands on women, people were screaming for security, and nothing was done. Individuals were removed and then shockingly brought right back in. I was told I couldn’t use the bathroom because I wouldn’t be allowed back inside, yet I watched others go freely with no consequences. My friend and I were shoved, pushed, hit, and had drinks thrown on us. People were screaming threats in our faces, and security’s only response was to tell everyone to “calm down,” while doing absolutely nothing to protect anyone.
After waiting hours for a concert that NEVER happened, we asked to leave just 20 minutes in—and were refused access to the only clear exit. We were forced to physically push our way through the crowd to escape an environment that felt hostile and dangerous. If it were possible to give this place a negative rating, I would without hesitation. This venue was not just unorganized—it was unsafe, irresponsible, and completely unacceptable.