Kristin H.
Yelp
DO NOT COME HERE UNLESS YOU WANT TO BE TREATED AS AN INSUBORDINATE. You can take pictures in most places, as I saw other people do and didn't see any signs saying otherwise (just the outsides of buildings and doors really fascinate me as I've studied WW2 and the holocaust for the past decade). There are large tour groups all over, during this incident, they were blocking the small 5x3 sign hidden away amongst the group of a camera with an X through it. I didn't see the sign at all, I took a picture, was asked to delete it, and I did so immediately. This is a sacred place, my intention was never to be disrespectful. I wanted to bring pictures back home to show my grandma who isn't able to make the trip anymore. I asked the lady who told me to delete the pictures if this whole building was a "no picture area" and the female tour guide in a bright blue jacket told me to, "shut up and stop talking." To which I said, "oh, I'm sorry, I was just trying to ask you a question about -" to which I was cut off. The blue jacket tour guide pulled in a large, over 6 foot tall bald man who looked me dead in the eyes flexing his muscles with his arms crossed across his chest, he moved within an inch of me and told me to "shut the "you know what" (got flagged for using his profanity towards me) up or get out." I am concerned about the level of control and disrespect these tour guides have walking around a concentration camp. They were heard mocking Jewish tourists in German (my mom speaks fluent German) and seen touching and pushing people in and around exhibits. I understand and respect the fact of preserving artifacts and not taking pictures of whichever display is not to be photographed, but what is going on here? Is there no checks and balances system? I deleted the picture, and wanted to make sure I was following the rules, but was treated in an unfair way, especially because I'm American. No other tourist was spoken to this way (unless you're Jewish, they will demean you in German), even after seeing people take pictures (selfies for that matter, the ultimate sign of disrespect) of the same artifact I had just taken a picture of and deleted.
To fix this problem, first, I wish there were bigger signs, it's hard to see the little 5x3 post it's of a camera with a cross through it amongst the large groups of tour guides, especially when placed outside the room of the artifacts. If you're not in the tour groups, you skip ahead and move through the exhibits yourself, but there are not signs like this on the glass of the display cases. That would help. I don't think anyone wants to be disrespectful at this site. I also wish the tour guides would speak to paying customers in a respectable manner. I have never been spoken like this by two grown adults, one being an intimidating white male flexing his muscles at me. This completely ruined the once in a lifetime experience of coming to visit this site. I felt belittled, the two tour guides continued to follow me for the rest of my visit as if I were a prisoner myself. I'm a professional, I'm a registered nurse, I'm a rule follower, I don't think asking a follow up question should have resulted in public humiliation from the staff. Where are you getting these people and what is the background screening like? Do you know the hate they're spewing at Jewish patrons? How will you prevent this harassment from happening to other HUMAN BEINGS in the future? This is not the 1940's anymore. Do not come here if you are American, or Jewish for that matter in a small group. Do not. They will hear your accent or note that you may be Jewish, and they immediately pounce on you. You will leave crying and feeling like you are the scum of the earth the way these people looked and spoke at me. Not to mention the ones who were shoved. One of the most disappointing days of my entire life. Ruined the one site I've been reading about, listening to podcasts about, studying with every cell in me. It also was disrespectful to my ancestors who were in the camp that I came to pay honor to.
This was what was said by the 6ft tall bald man towards a Jewish patron: