Memorial Hermann-Texas Medical Center

If I could give ZERO STARS I would. WORST MEDICAL CENTER IN THE UNIVERSE. My doctor decided to do my surgery with them and they... 1) Decided they "didn't feel like" putting a claim in to my insurance to pay for the surgery because "they don't cover it". I think they were just avoiding work. 2) Waited until the last minute to tell me that I had to be "Self-Pay" and so I was FORCED to take out a large CareCredit loan to pay for it. We learned this literally within 24 hours of my surgery date and I had TRAVELLED FOR THE SURGERY. So we could not reschedule. 3) Changed the location of the surgery center/office before my surgery date and DID NOT EVEN NOTIFY ME. I had to learn this myself when I was double-checking the address for my surgery the night before it was to begin. 5) When I showed up the morning of surgery, they could not find me in the system for the date of surgery THEY had booked and sent me!!! So they had to last minute slot me in...meanwhile the surgery had been booked for MONTHS... 4) I had to SNAIL MAIL in a medical claims request (the only option), only for them to send me an email with a document that said they 'could not find me as a paitent in their system'. Pretty sure I did not imagine the surgery. 5) I called Memorial Hermann about why they couldn't find me only to wait on hold for 25 minutes to be told that "Actually the surgery center operates on a different system, sorry, can't help you". EXCUSE ME?! You share the same name but you don't share the same medical records!?!?!?! And then the agent could not even help me locate the correct "surgery center". She just stared blankly at me through the phone until I gave up on getting any help and hung up. I am convinced that MEMORIAL HERMANN is the absolute most ATROCIOUS medical system IN THIS COUNTRY. I've never encountered such blatant incompetence. I've never encountered so many obstacles in trying to recieve medical care and get it paid for. I feel so badly for the people of Houston, TX that have to deal with these people regularly. It is not normal. THIS IS NOT NORMAL. Kinda convinced these people are a secret medical mafia. I would not be surprised to see them featured on some documentary in the future, in a very bad light... Pick literally ANY OTHER hospital. Please for the love of God avoid this one at ALL COSTS.

Outstanding Care at Hermann Hospital – A True Blessing My mother was recently admitted to Hermann Hospital after suffering a stroke, and I cannot express how grateful we are for the incredible care she received. From the moment we arrived, the entire stroke team was attentive, compassionate, and highly professional. I’ve never experienced this level of customer service and care in a hospital setting—it was truly exceptional. A special shoutout to the Jones Tower Neuro Department. Every person we encountered made my mom feel safe, comfortable, and respected. I want to especially thank: Reni Rn, the night nurse, who showed such kindness and dedication—your presence meant so much to us. The wonderful nurses on Floor 5 room 537 especially Esmeralda and her student nurse—you both were amazing. Night nurses Maddie Rn and Nadi Rn thank you for your patience, care, and warmth. The CNAs—Workie we may not remember all your names, but your compassion did not go unnoticed. Please pull the assignment records and give that unit the recognition they deserve. Hermann Hospital delivered far beyond what we expected. Thank you to every staff member who touched our lives during this time. May God bless each of you for the important work you do every day.

I love the restaurant called Embers here in the hospital. Charles has great customer service and does over and beyond to help customer and patients. I thank God for Charles during this difficult time!!! Thank you Charles. I wish Charles boss see this review !!! We need more people like Charles

My 25 year old extra-granddaughter had a serious emergency issue and was airlifted to the transplant icu. They saved her life! After getting her stable the teams of drs and residents have been working nonstop for 5 days so far to try and puzzle out WHAT caused her liver failure. She will be here at least a few more days. The staff have all been wonderful. I’ve read the reviews about the problems folks have had in the ER but this is not the experience in the Critical Care Transplant ICU. When it was a life and death situation this was absolutely the best place and the best people to save her life. Our most favorite nurse was Joshua but everyone was excellent.

In the intensive care unit (ICU), it is expected that the highest standards of care should be maintained. However, the communication between nurses, doctors, and patients is often inadequate and subpar. The time it takes to respond to a bed change, even after pressing the nurse button, can be excessive, resulting in patients resting in their own waste. This practice contributes to the development of infections. Since no one came to assist my wife and me, we decided to change my son by ourselves. We completed the task to the best of our abilities, but during the doctor’s rounds, I informed them that we had not received any consultation about my son’s surgery, which had taken place 11 hours prior. Their response was that they would inform us. In any profession, this is unacceptable behavior. I genuinely appreciate the doctors who upheld their oath of helping patients. It is unfortunate that nurses and doctors do not exhibit the same bedside manner and believe that their work is merely a job rather than a career dedicated to improving the lives of their patients.

I recently started chemotherapy for an autoimmune condition. After my 2nd dose I started having excruciating joint pain, pain so bad I could not walk. My throat was also very swollen and painful to swallow. My daughter took me to the emergency room. I was not there to get pain medicine, I really needed some IV fluid and steriod that would for sure helped the inflammatory process that was going on. I was given oral benadryl, oral Tylenol n oral ibuprofen all of this for a pain score of 9/10. I was also told that this is JUST a side effect of the chemo n I JUST NEEDED TO WAIT IT OUT! Now, I'm NOT a drug seeker, I am a registered nurse with a really terrible illness. I will not say it's because I'M BLACK why I was not treated properly but it sure felt that way. The chief complaint that was written, was MOUTH SWELLING, no mention of the excruciating pain I was in. My BP and HR was high, they said just being at the hospital does that. Like I've been a nurse for 21 years, hospital dnt scare me! As Healthcare professionals we need to do better. Not every black person trying to abuse the system, some of us are ACTUALLY sick and deserve to be treated correctly!

By far the laziest assistance I’ve ever received for my children. I wanted to give a 1 star but if it weren’t for Puja(I think that’s her name), I would’ve definitely left 1 star. Puja was soooo kind and gave great hospitality. But my assigned nurse!!!! Yeah no! My assigned nurse looked damn near dead and gave the barest minimum effort, the other nurse was sweet, but condescending. The sleepy nurse was sent in to decongest my son and she didn’t even bother washing her hands first before putting on gloves, then when she used the succulent machine, she didn’t even use saline. She was just expecting for mucus to come out of my son’s nose when I CLEARLY told them the mucus was in his throat. My son has been decongested before at another hospital and they did a SUPERB job. I asked the other nurse if someone could come back in and do it again, but use saline with it, and she said she would have to ask the respiratory doctor…..JUST TO BRING THE SLEEP NURSE BACK IN TO HAND ME MY DISCHARGE PAPERS. I was there from 9/10pm to 3am just for my 7 month old son to receive some Tylenol. I feel like they were treating me like I was ignorant. Yet, they were nice. So I’ll give them that. But I just felt ignored man. That crap is so annoying as a parent. Because we do our best to advocate for our kids, but some of these nurses just don’t LISTEN! They’re just trying to hurry and get you in and out.

Being at Memorial Herman was the best I have experienced for a hospital stay. Everyone there was attentive, kind and compassionate. I told my family, "If I ever have to go to the hospital again, this is the place I want to be." Even the food was great! Thanks to all the members who took care of me.