Memorial Hermann-Texas Medical Center

My name is Deborah K. Bright. I went to the Memorial Herman (MH) Heart and Vascular Institute (HVI) on Wednesday, December 10, 2025. From the moment I arrived, I was greeted and treated with the utmost respect. My treatment team (Technician Intisar Nur, Nurse Nicole Bradshaw, RN Suja Shaji and Dr. Justin Durland) were phenomenal. I felt cared about. The procedure was explained and they ensured that I had a clear understanding about each step of my procedure. They went above and beyond to ensure my comfort physically, and relaxed my mind to go through the procedure without any apprehension. I was scheduled for another procedure immediately. Intisar took me to the appointment across the street (6400 Fannin) in a wheelchair. At this appointment, I met the ECHO technician, Daniel. He was very professional, caring and compassionate. Overall, both procedures were "painless" due to this extraordinary team of professionals that demonstrated that patients are treated like family. Thank you all for caring for about me!

My mother has been in the stroke unit for two and 1/2 days. This is th e first hospital that has made us feel alright with us asking questions. Her nurse James is wonderful he is patient with a worried family stepping on his toes. Any time we have a question, he will do anything to give us the answer and he is very gentle with her. He's awesome.

I just want to say thank you to all medical staff from ER! Leslie was awesome but everyone down there was too! To security and valet especially Hilton! To the 8th floor Pyria and hunter and everyone. I apologize if I don’t remember names. Everyone was absolutely awesome. The hand specialists and anesthesiologists and surgery department were just can’t explain in words but thank you! I seen the reviews and people gave some bad ones but a hospital is busy and always have to intend to urgent ones. I was there for a good while but when it came to my time you came in such good care for my daughter I appreciate it so much. Thank you!

I visited the E.R last night with a very painful infected tooth, and what I thought was an abscess. There is some waiting periods during every step of course. 40 minutes in Triage, 30 minutes in the booth to get blood drawn, an hour till C.T, etc. I was there about 8 hours total, and yes the waiting room rest room was pretty gross and had no T.P, and it was very cold in the waiting room, and I also didn't get the help I had hoped for, just some meds and a list of dentists that even being low income clinics, I still cannot afford, BUT, They have blankets you can use, just go ask them for one yourself, those reviews complaining about not being offered a blanket are ridiculous! Its not a hotel. If there no T.P left, ask for some. Its not the hospitals fault that people suddenly turn into pigs when using a public bathroom! The Triage Physician was very kind and made you feel concerned about. Same as the lady who drew my blood. The 2 men in the C.T scan were phenomenal! I was actually terrified, but they were so comforting and kind, I felt like I was in great hands and actually finished the C.T without freaking out once or twice, like I have in the past. I was hoping to get the god awful tooth out, or to be connected to a social worker who could help me to get a gold card or somewhere to get a permanent solution for the reoccurring infections I get frequently in this and other teeth, but that I guess that kind of help wasn't available at the time or not a service they provide, like I was told about. If you go there expecting to be catered to, and expecting to be surrounded by luxury, your of course going to be leaving a bad review, but if you think about what these people are there doing, who they are treating and how many, maybe you will leave with gratitude and relief that you were not once again turned away because you didn't have insurance.

First the young nurse that attended me her bed side manner was out of this world went out of her way to find me a fan. Second the young ear nose and throat doctor with the British accent i told him if he was a uber driver i would give him a 10 star. All in all everyone i delt with last night was very helpful great experience thanks for asking

If I could give ZERO STARS I would. WORST MEDICAL CENTER IN THE UNIVERSE. My doctor decided to do my surgery with them and they... 1) Decided they "didn't feel like" putting a claim in to my insurance to pay for the surgery because "they don't cover it". I think they were just avoiding work. 2) Waited until the last minute to tell me that I had to be "Self-Pay" and so I was FORCED to take out a large CareCredit loan to pay for it. We learned this literally within 24 hours of my surgery date and I had TRAVELLED FOR THE SURGERY. So we could not reschedule. 3) Changed the location of the surgery center/office before my surgery date and DID NOT EVEN NOTIFY ME. I had to learn this myself when I was double-checking the address for my surgery the night before it was to begin. 5) When I showed up the morning of surgery, they could not find me in the system for the date of surgery THEY had booked and sent me!!! So they had to last minute slot me in...meanwhile the surgery had been booked for MONTHS... 4) I had to SNAIL MAIL in a medical claims request (the only option), only for them to send me an email with a document that said they 'could not find me as a paitent in their system'. Pretty sure I did not imagine the surgery. 5) I called Memorial Hermann about why they couldn't find me only to wait on hold for 25 minutes to be told that "Actually the surgery center operates on a different system, sorry, can't help you". EXCUSE ME?! You share the same name but you don't share the same medical records!?!?!?! And then the agent could not even help me locate the correct "surgery center". She just stared blankly at me through the phone until I gave up on getting any help and hung up. I am convinced that MEMORIAL HERMANN is the absolute most ATROCIOUS medical system IN THIS COUNTRY. I've never encountered such blatant incompetence. I've never encountered so many obstacles in trying to recieve medical care and get it paid for. I feel so badly for the people of Houston, TX that have to deal with these people regularly. It is not normal. THIS IS NOT NORMAL. Kinda convinced these people are a secret medical mafia. I would not be surprised to see them featured on some documentary in the future, in a very bad light... Pick literally ANY OTHER hospital. Please for the love of God avoid this one at ALL COSTS.

My surgery was supposed to be yesterday, then they postponed to today at 2 pm, then they postponed at 4... Now is supposed to be tomorrow morning.... 3 days without eating anything... It's like if they don't wanna let me leave... If I disappear, please someone call the police! You can verify my identity through Google. And my phone battery it's almost gone!!!

I love the restaurant called Embers here in the hospital. Charles has great customer service and does over and beyond to help customer and patients. I thank God for Charles during this difficult time!!! Thank you Charles. I wish Charles boss see this review !!! We need more people like Charles

My son went to Memorial Hermann on July 9, 2025 and was not expected to make it. I was told if he made it he would need life-long care such as dialysis and a pacemaker. Fast forward after the wonderful work of his team of doctors, my son will not be on a pacemaker nor dialysis and returned home to his family. Thank you so very much for Dr. Nathan, Dr. Patel, Dr. Shu, Dr. Monarch and a host of other great doctors and nurses. Special mention to Nurse Estephaine on HF 5 for the great care she gave my son his first three days, and she came back to check on him after his heart surgery, very caring and compassionate. May God bless you for the care you give. Now the reason I could not give a 5 star rating, the Charge Nurse Jordan on HF 5 step down ICU, is a very disrespectful and unprofessional person. A nurse under his direction misplaced my son's heart card and he continues to be very unprofessional each time I have attempted to retrieve this card. We were told this card is very important as it holds prevalent information to my son's heart surgery. How does a charge nurse not see the importance of this situation and hangs the phone up on a concern parent. For two days I have attempt to communicate with this charge nurse and have been treated with such discard. Just makes me question the compassion he shows other patients in regards to their heart care.

10/23/25 I had a procedure performed. FYI I am a family physician, which means nothing to administration/customer service. The anesthesiologist lied about medications he'd use. I reacted to the gas he gave me and still hurts to breathe. Also nurse assistant ignored my allergies and applied a prep I am allergic to to my privates, causing a first degree burn, excruciating pain, and loss of an entire layer of skin. I filled the evaluation on anesthesia. Guess they erased it because they wanted me to fill it again. I called asking to speak to administration. Nope. Customer service. Said they forward to admin. Called repeatedly asking to speak to admin. They wouldn't talk to me. Apparently called the doctor who was supposed to perform a procedure on me yesterday. I felt very uncomfortable going back to a hospital that had such issues without them being addressed. It should be noted they NEVER put my drug allergies in my chart ( hives, airway closing). They did hound me mercilessly wanting me to come in for the $11,000 procedure, even having the nurse assigned me call 3 times. Every time I said I am not comfortable coming into a place that is so unsafe. She said (as if it was a good thing) I'll put the IV in with a hibiclens prep, the prep that has caused hives, and burned me last time. I said no, not until admin calls me and resolves these issue. She then offered to reschedul. I said no. These issues need to be resolve. FYI at no point did administration, a patient advocate, charge nurse (though who knows on that one) make any effort to address my concerns. As far as I can tell they don't care at all about me as a human being. Thinking I should inform Jahco. FYI I flew in, paid for a hotel, breathing machine rental and cabs. So I am out $1000+ for yesterday. Avoid like the plague. They don't care. And they are sloppy and unsafe. In response to hospital communicated my concerns over 9 times. But sure I responded on your website too.

My 25 year old extra-granddaughter had a serious emergency issue and was airlifted to the transplant icu. They saved her life! After getting her stable the teams of drs and residents have been working nonstop for 5 days so far to try and puzzle out WHAT caused her liver failure. She will be here at least a few more days. The staff have all been wonderful. I've read the reviews about the problems folks have had in the ER but this is not the experience in the Critical Care Transplant ICU. When it was a life and death situation this was absolutely the best place and the best people to save her life. Our most favorite nurse was Joshua but everyone was excellent.

I've been to Memorial Hermann TMC a few times. A recent visit was to the ER and we were taken back pretty quickly to give reasons for the visit, then had blood drawn for labs and a chest xray. Went back to the waiting room for about 20 minutes and then they called us back. RN Margaret "Meg" and Dr. Christine Ju were very compassionate and focused on resolving the issues. After results came in, we added RN Liz, Dr. Albarado, and a few others who helped. Dr. Moore was also great. Memorial Hermann just switched to the Epic online charting system therefore we were part of a learning curve for some. It was mostly okay, but needed to correct an entry in their system about 2-3 times. It was helpful to access MyChart during the visit. Valet is the way to go if you are there less than one day. $20 per day for valet parking in the ER (enter in Cambridge) and $17 valet per day at the main entrance. The valet/pickup/dropoff area for main entrance is also the place for ride share. This area is REALLY busy during shift changes around 7-8 two times each day. Thank you to the many nurses, doctors, staff, & security!

I got here around midnight and it's 7 AM. It's been determined that I fractured my face and lost a couple teeth after an accident on my scooter and at 7 AM I still have nothing for the pain. Not even ICE. I'm having my 72 year old mother come to me with advil and her own ice because clearly Memorial Hermann has run out.

they don't care about you unless you're one of their own kind. the nurses were very unprofessional. cursing, on their phones, showing little to no urgency. i arrived at 10am and left at 8pm. it's ridiculous how they don't care and won't care until it's them or their loved ones.

Memorial Hermann is the best hospital It is clean The staff is thorough The nurse and doctors know what they're doing

I delivered my son here (in their Children's Hospital wing) via scheduled C-section a few months ago. It was a great experience, much better than my first delivery at Texas Woman's. First of all, their rooms were very comfortable. I will note that we were in one of the suites -- we didn't request it so I don't know why they put us there (maybe the fact that I had surgery done but just a guess). The room was pleasant, large, and had a nice layout. Felt like a hotel room. It was also very generously stocked with amenities/freebies -- the usual stuff and then some. In case you're not aware, hospitals have to throw out the care items they provide after each patient so take everything you can use home with you. The nurses were amazing. Seriously, it makes me want to cry thinking about how kind and gentle they were. They took such great care of both myself and my newborn. Let me try to remember everyone's names -- there was Autumn, Julie, and Erica, I think. They were the best -- so kind. Also, very knowledgeable about newborn care and even breastfeeding. I didn't have the same experience at Texas Woman's -- the nurses were much more cold and aloof. Speaking of breastfeeding, one of my biggest complaints about Texas Woman's Hospital is that the lactation consultant never showed up! Also, they told me they'd be coming on the second day of my stay or so. That's too late! Anyway, I was too inexperienced and naive to realize how difficult breastfeeding might prove to be and never followed up. At Memorial Hermann, the lactation consultant approached me right after I was wheeled out of the OR. That's the exact time they should appear -- as you're about to latch your baby. I was told that I was free to request more help/information if any issues/questions arose. She was also very kind and friendly. I'm very pleased with all the assistance I received regarding breastfeeding here (from lactation consultant and nurses) and very happy to report that I've been successful in breastfeeding my son (I unfortunately couldn't make it work with my daughter two years ago). Another thing I loved was the transportation situation upon leaving. At Texas Woman's, my fiancé had to go downstairs to get the car and park it out front. He had to load our stuff and then he had to go upstairs and wheel me downstairs in a wheelchair holding our baby. At Memorial Hermann, they have a designated person that comes to get you on these large wheeled carts/seats. There is ample space behind the seats to place all your luggage. They wheel you out to the car. So much easier! The food was pretty good with a lot of options. I'd say it was similar in quality to Texas Woman's. I really liked the hospital layout and the beautiful atrium. I also appreciated how much they checked in. We had someone drop by to collect feedback about our stay (and give us a cupcake). Someone also called me a few days after we left to check in. They seemed to really care about their service and aim to improve. I truly enjoyed my birth experience here, much more so than my first at Texas Woman's.

I gave 2 stars instead of 1 only because originally the doctor and nurse care was appropriate for my 36 year old niece who suffered a hemorrhagic stroke. Within a few days all that changed when the hospital realized the insurance my niece has is from another state. My niece was intubated, part of her skull removed, has a NGT for feeding, restrains and is paralyzed on her right. 1). They moved her to a different floor twice in the middle of the night without calling us, when we requested to inform us, no matter the time of day, of any changes. Also, during to first move all her possessions were thrown away. 2). My niece received a raging UTI requiring very strong IV medication for because the lack of peri care. Meanwhile, they are pushing to do a swallow evaluation which of course she failed. 3). Physical and occupational therapy was done once then cease to exist even after we requested it. 4). No one repositions or cleans her when she's wet or soiled. The nurse told my sister "I am a RN, I give meds and report. If you need something else call the PCA". Now my niece has wounds and her room wasn't cleaned, until we contacted the social worker. 5). Another swallow evaluation was done yesterday and she failed, so now we are being pressured to have a PEG tube placed in her stomach. And the list goes on. For those who have not experienced this, please know that $$$ has everything to do with the care your loved one receives, unfortunately.

This hospital was absolutely wonderful for the miraculous delivery of my third child! For the entire last month and a half of my pregnancy, I was engulfed in searching FAR and WIDE (including throughout the whole state of Texas, and all surrounding states) for someone who may be willing to allow me to attempt a vaginal delivery of my breech baby. I finally, at 39 weeks exact, was able to find and talk with Dr Ammar Dhari who is an OBGYN that is highly trained in breech delivery, and we traveled 3 hours away from home to attend a consult appt with him the very next day after we talked. After a very in depth appt, I was determined to be a good candidate for this quite rare type of delivery! Due to us living farther away, and since the Dr was actually going to be going on call the next 24 hours, we made the decision to induce and deliver the following day. This hospital was where the induction and delivery took place, and although the doctor said there may be "some butts he would have to kiss" and "some hoops he would have to jump through" for the hospital to allow this type of delivery (due to the rareness of it and the specific circumstances surrounding it), all went perfectly and everything was set up, and the whole experience was just ABSOLUTELY AMAZING!! Every single person on staff that I encountered was so loving and caring, very personable and incredibly kind! The labor and delivery and post partum departments were lovely, spacious, and comforting. I truly knew I was in the best capable hands being right there where I was for my rare, but beautiful, wonderful, amazing, delivery! While the hospital food options leave a bit to be desired, everything else was simply amazing and I couldn't have asked for a better place to be! 10/10 recommend!!

Spent 15 hours in er just waiting very unorganized not helpful was put in room on monitors when alarms went off no nurse I disconnected all still no nurse I went myself to find just sitting at there desk and seemed aggravated that I bother them. Woul never go there again stay away or you could die. They don't care only gave 1 star because you have to give something to enter reviews

Customer service is very bad. I came in with someone they won't let you back if they are the emergency room, it is a dumb ass policy to not be in with the person you came into the hospital with when they are sick. People send their time money and also want to be with their love ones. I don't like the quality of service and the security on duty is not good at all. There is nothing on the walls clear as day to let the customers to know of that policy as well.

This review is concerning Dr. Patel in Pealrand Memorial Hermann. My appointment was canceled without any explanation after I declined to take a recommended medication from the doctor. This is why people dont trust the healthcare system. Doctors are not God. They are only people with different levels of understanding about how to treat the patient holistically. Please choose a doctor that listens and collaborates with you instead of practicing as an all knowing God.

I was in Memorial Hermann's ER December first of two thousand twenty four. I went to the location at Ella and Six Ten. The visit went well I thought, I was taken in promptly treated and sent home in a fair amount of time. I have an infection I won't get into but I feel I was treated well. In the five hours I was there my bill was fifteen thousand dollars, I have insurance that paid a good part and are paying the balance monthly on the My Health Portal. Now starting about a week ago I started getting harassing phone calls from a collection agency. I believed it was a scam, to my surprise its wasn't. It would be that Memorial Hermann uses a staffing agency for doctors in their ER's. They are a completely different company, Memorial Hermann is more concerned with getting cheap doctors and putting the liability of negligence off on someone else rather than being responsible for quality health care. I never received a bill from these people, nothing ever showed up on My Health Portal even though it was at Memorial Hermann. They just turned it over to a collection agency. I am in the process of clearing it as I write this. Now to my point, with everything I have learned about Hermann Memorial I will never set foot in one again, they clearly don't care about actual quality health care for their ER patients or they wouldn't pawn it off on some staffing agency to shift the burden of liability and concern of screening Dr's for quality health care. Deal with these people at your own risk and be careful.

The type of care I received at this facility was none other than the least of care. The whole 12 or 13 days I was there I was never once showered, wipe down cleaned, etc. I did not start getting meals delivered to my room until the last week that I was there. Family and friends were having to bring food. I was handled inappropriately sexual wise, being uncovered, completely naked with the door open my room was never cleaned. Besides one time she swept the broom through once. I have other pictures of bruising on my upper body I went into a full-blown seizure, waking up with the doctor, twisting my hand and pushing it into the chair that was Dr Jones

My sister ended up at Memorial Hermann in the TMC after heart failure episode. She is relatively young to have heart failure. She said it was the worst experience of her life. When she had to go to the bathroom, she would press the button and the nurses took 30-45 minutes to help her. All she needed was a nurses aide, to spot her, but no aides. When woken up at night (every 4 hours) nurses wouldn't turn the light off. She got little sleep after almost 2 weeks. How is a patient to heal if they cannot sleep? Then, the emergency button was taken away from her!! I spent a lot of time with her up there because of these incidences. She was released 2 weeks ago and needs oxygen, but the cardiologist sent her home with no oxygen. She has been communicating with MH DME trying to get oxygen, to no avail. We are doing our best to keep her out of this hospital.

The hospital system must have a great kickback scheme or some highly inappropriate relationship with AMR transportation company. 90-year-old mother after hip replacement surgery released to move to rehabilitation facility early just after noon two days after surgery. Prepared for transport and 5 hours later no word. Requested assistance since she could not go to bathroom, medications, etc. 6:30 pm was given as estimated time for AMR to arrive. At 7:30 pm, AMR moved estimated time to 9:30 pm. At 10:00 estimate was moved to 11:30. We requested to use another transport service and offered to make private arrangements. Told that was not allowed. At midnight AMR still had not arrived. A 90 year old patient in great pain and the rehab facility were left in limbo with no explanation and no alternative for over 12 hours.

They prepared for surgery one minute the next was kicking us out because they need room for a new patient. My daughter can not move because of severe pain. They did not care for my daughter they starved her and with held ALL fluids for a surgery they failed to operate. Don't Go There!

EMS brought me to trauma center That must have been fine because I woke up and they took me to a room for observation I will skip the complaints until I get to the big pne Discharge papers gave no information other than contact your PCP and cardiologist Now it is five days after my discharge and the medical records , r.g., test results and doctor notes, are not available to my PCP and my cardiologist and are not on MyChart for me I went to higher channels and even they can't get medical records to produce My complaints for during my stay were irritating but the systemic failure of their medical records department , which I understand from doctors is chronic, interferes with mine and others follow up care which is negligent and could affect the patient's health

The care we received was pretty good. Everything after has been horrendous -- I have spent 15 hours on the phone with various representatives now simply trying to get the hospital to send the bill to my secondary health insurance. I have filed my secondary health insurance with the hospital during the visit, they failed to put in on my file. It took 4 more phone calls to fix this (it was only the supervisor who was able to do it). Almost 2 months after the hospital stay, they don't know if they sent the claim to my secondary (who hasn't received anything), but they are looking into it and might send something in 45 business days. This is complete chaos and incompetence. 15 hours and around 10 phone calls in, I'm still at the beginning and hoping my claim doesn't go to collections because of the mess at the hospital's end. Finally, an exorbitant amount was charged for the hospital stay (22k for some imaging, 2 IV's of antibiotics and a one-night stay).

I had a horrible experience today 7/11/25 I've been here since 5pm my dad suffered an accident where he lost a few fingers and they had him waiting since 5 all the way to 1am and he's still waiting. They haven't even told us when he will go into surgery or anything. Anyone under 18 is practically not allowed my dad is currently in pain waiting for his turn for surgery. He was just out there in the hallway waiting for hours a bunch of people would come but no sign of surgery. I personally don't recommend this place for anyone please for your loving ones don't bring them here!

Short stay after an accident - discharged with hospital acquired C diff, DVT and low hemoglobin. Return to ER LESS THAN 24 HOURS LATER. Turning beds like restaurants turn tables does not result in a good health outcome for patients. After that return, stayed in the hospital for TWO WEEKS. Clearly should have never been discharged (said it was for 'insurance purposes' but came home to paperwork authorizing longer stay). Upon complaint, supposedly investigated and determined that this was "appropriate care."

ER: Came here this past weekend because my 90+ year old grandmother had a bad fall which ended in a laceration on her eye and a knee abrasion. We were worried because her head hit the ground pretty hard, so we took her to Hermann ER. We didn't have to wait more than 20 min for any step in the process. We arrived to the waiting room and were called back in less than 3 min. Our nurse at triage was very friendly and all the other providers were very kind, as well. Everything was pretty clean for it being an ER. The room we were in could use a little cleaning, but it was overall alright. My grandmother's treatment by the technicians, providers, and staff was amazing. She received a scan, stitches, and other medical attention. They made her feel comfortable. We were out of there in less than 5 hours. Probably the best ER experience I'll ever have again. Thanks, Memorial Hermann!

They have a new Urgent Care off 242 and recently I went to one off Kirkendahl . They have these employees at the desk then you check in on machines and so it's as of those employred are bothered by having customer service. Sad that's why machines are taking over because of bad customer service. No wonder other hospitals seem better. Everything New but such Aweful Customer Service.

Recently had a c section here Nurse's were very much attentive and very helpful with my labor tried to get me to do natural delivery but after not being able to dilate and my baby's heart rate dropped was unfortunately taken to the OR for C section and everything was very fast and smooth got to see my baby before going into too much medication for the pain that was about to happen after the c section overall I loved the attention and care I received from them. Postpartum recovery room was always very up to date very clean everyday someone came to ask if everything was okay and if I needed to restock on anything. I would definitely come back to deliver here if I have anymore children. I absolutely loved my stay here after giving birth.

AWFUL! Urgent care depart. arrived to emergency Trauma care at 11:30 a.m. with mom! 4:30 pm admission was requested. at 11:59 pm still waiting on a room & bed. no food or water was offered to patient . moms bed was in the hall way the entire time. could not get a cup of coffee without having to walk to another floor and go back through security to get back into urgent care! the day staff was nice but the night was rude and insensitive and bothered when ask for anything. this experience has been awfu! it is 12:36 a.m - 13 hours since we arrived ...as I write this.

I went to the ER due to severe lower back pain and issues with my left kidney. I was so scared that I didn't know what was happening to me. When I got to the ED, I was met by a weird-looking nurse practitioner named Joseph Chukwuma, who seemed like he got his degree online. As soon as he walked in, I felt like I was being profiled. Mind you, I made sure to tell him that I didn't need medication; I needed an MRI and an ultrasound to see what was happening to me, and also this is the second time in my whole life I visited an ER. He wasn't going to order any of these tests for me, which made me angry, because they don't do anything and charge my insurance an arm and a leg. I've never felt such judgment from anyone in my whole life, and I got angry and left. I made an MRI appointment after leaving the ER because they weren't going to do anything for me. To cover his behind, he ordered blood work when he never said he would. Also, my feelings were justified--he put in the risk section "prescription management," even though I don't have any addiction and have never been labeled as such. This loser judged me and labeled me inaccurately. I will sue him, and I'm going to sue the whole hospital for profiling patients before helping them or even trying to understand the situation. I will not stop until he gets fired. I'm so angry. If he had taken the time to look at my previous records or images, he would understand that I am in severe pain and needed to have my issues addressed

This is the worse place ever. They have no sense of time or regard for the patients. I had to wait an hour and a half for my appointment. Why. Because someone called off work. Did someone advise me politely nope..... I almost missed my 2nd appointment because of this. After finally getting to my next exray appointment they now don't except carecredit unless it has the visa logo. And my issue with this is how come no one notified me of the cost before my appointment. So there I was looking for one 9f my other cards to cover this 300.00 bill at the last minute. This is some poor poor service. No coffee no water and regards to others time l. All are lazy acts.

DO NOT take your love one here. Been sitting in an ER room for 9 hours waiting for some answers to then be moved out into the hallway with no answers. It's unbelievable the lack of care. The attitudes you get, the lack of bedside manners from the nurse is something I haven't ever experience . The doctors don't even get me started. They should tell you " sorry the doctors that you need to see won't be here into the morning so sorry", because the ones that are on staff can't help or don't have answers for you. I'm giving a 1 for the one nurse that actually explained what she was doing and why.

Good care but absolutely fraudulant billing. Completely unable to explain why an additional $9,000 charge was added after a pre-authorization elective surgery. Non responsive to multiple inquiries. Not the place to go for elective surgery.

I have had Long Haul Covid for 2.5 years and have been disabled. I've been a RN,BSN for 28 years. A unit tech told a 1 year Resident that I was doing JUMPING JACKS in my room at 4am at Memorial Hermann Downtown! I just thought if my L&D friends/colleagues could hear my accomplishments now!! I'm an Athlete! On to the Olympics soon I was admitted with Blood Pressures of 65/40 and heart rate in the 40's. Then I went on to a POTS episode and heart rate went from 60-70's to 120's just getting out of the bed. I nearly fell on my poor PT guy (he was very nice and Professional) . JUMPING JACKS!! Not even when I had a ton of whiskey, healthy and was 80 lbs lighter 2.5 years ago, have I been able to do JUMPING JACKS with these 51 year old knees! I don't exercise, more than when I was an active RN running around a unit, that's the extent. So....I got kicked out of a hospital that did nothing for almost 1 week!! I was told by several night RN's, that 6pm-7am the 1st year Residents will NOT order anything if needed and are too scared to call attendings! So, I had the nurse text the Attending Internist on-call every hour on the hour, that I needed my sleep medication I have taken for 2 years! If I was awake, he should be awake, since they dropped my medications without even discussing this with me during their "working hours" (thought Physicians were on for 24 hours?) I was ignored. Then I called the House Supe "Stephanie" about 3:30am, she said she'd call a "coordinator". NOTHING! In the 7 days I was admitted by the "Internist", I had only seen Dr Carrion ONCE (he was very RUDE ranting about "are you aware your Cardiologist who sent you here is now out of the country?!?!). Well... no.... I'm not his wife or receptionist! Then, today August 1st at approx 9:45am a new Attending Internist came in to my small room with about 6-7 young residents and 2 "coordinators or managers" to tell me they were kicking me out! WOW! PAINFUL! YOU WEREN'T DOING YOUR JOB ANYWAY, is what I thought! No Internist EVER reviewed my daily blood work with me that they had ordered every morning at 4am. Maybe if they did, they would have seen I had a blood glucose of FIFTY-FOUR as they were kicking a crying, exhausted, sick patient out the door and calling SECURITY!! My consult with Dr Orlander Endocrinology was fine. Consult with Rheumatologist Dr Hwoang was fine. The Internist Team D should ALL be FIRED and definitely NOT teaching young Residents! Continuing with my experience, alone (no family) when they came in to kick me out, with a room full of people trying to intimidate me (big show of force), not another person could have fit into this small room, I got upset and told the "Attending" and Residents to get out of my room (don't remember his name started with a P I think and he had a speech impediment, he continued to yell at me and argue, he knew NOTHING ABOUT ME)!! I realized they were retaliating on me for being my own advocate and trying to get ahold of them through the night!! If discharge had been planned I would have known the day before. They said they notified some "Dr Xavier" (obviously not as loving as Professor Xavier) or maybe it was a Dr. Ceasar, I really wouldn't know, he never rounded on me either but he gave them the go ahead to throw me out, without even coming to look or listen to me! They called my consults who were going to come round on me and got them to be on board with kicking me out! I wanted a consult with Hematology... I was developing massive purple bruising all over my arms! They just said I could go follow up later with my PCP and they were "still" throwing me out on the curb and getting security to do it!! Exact words!! By this time it was FINE BY ME! So, I told the rest of them to get out of my room! I was a FALL RISK. But I was mad!! Although I was a FALL RISK, had pending lab test and was unstable (in all its forms), I had no choice but jump out of bed to gather my bags but then, as usual, I FELL on my knee/HEAD!! Oh, let's not forget that blood glucose of 54 that I, nor any other Professional noted, 2 days NO sleep, just adding a new medicine that has been known to mess with my sleep and irritability, Hydrocortisone and messing/discontinuing my sleep medications and refusing to come evaluate me through the night, instead they ordered MELATONIN 3MG!! Vindictive as hell! The laughing chatting employees outside my door did not hear me screaming and crying "HELP"!! THEN HAD THE NERVE TO SAY I "STAGED" IT and with all their talking and through a closed door (where they did not hear me yelling for HELP) they had the audacity to say, "we did not hear you fall!!" Are you kidding me?! WHAT?! I have busted my front teeth out with 5 fractures above the gum line, multiple oral surgeries, several concussions, bruises and my family in my bedroom have not "heard" me hit the ground in my bathroom!! I'm not thin anymore but I'm SURE NOT AN ELEPHANT! I don't need to "stage" a fall!

Went there with bad shoulder pain. Talked to them about what medications don't work for me. And they still prescribed me those exact same medications that don't work for me. So no going on over a week. Being in pain with absolutely no help. But they sure were quick to give me papers on domestic violence. When that had nothing to do with my case. Worst hospital I have ever been to.

Got there at almost 12pm on 7/23 with severe stomach pain and iron taste in my mouth 8 hrs later only blood work and a Gi cocktail as they call it sitting in the hall of the emergency room the whole time, around 9pm another hr passed still in pain nurse says I'll be back gives me a huge pill and about 20 minutes later I'm going into shock never gave me a diagnosis of anything didn't even tell me "hey we gave you this and it caused you to almost die" very pity full horrible care. Got discharged on 7/24 hrs after going into shock like nothing happened and go home that's not right never got a room was in the hallway in a stretcher basically sad that this is our Healthcare system

I'm a cash payer. I pay for everything up front. I have to or I won't receive service. Afterwards, I get bills for what my insurance didn't cover. I'M NOT INSURED. I'M A CASH PAYER. I ALREADY PAID. Now months later, multiple incorrect invoices later, multiple phone calls later... Still billing me for what I DO NOT OWE.

I had the most traumatizing experience with this location, as well as the ambulance that brought me here. For starters the way they spoke to me was beyond unprofessional, I refused multiple different injections and medications because I already felt unsafe with them and wanted to speak to someone in charge and they LITERALLY held me down and put a needle in my arm and had the audacity to say "he won't remember any of it anyways" makes me wonder what's the hell is was given because the rest of my visit I held onto those words to make sure I hadn't forgot them. I asked to speak to a supervisor or someone in charge multiple times and they ignored me. Multiple times I needed water and they ignored me but wanted to keep asking me questions that I couldn't answer because my mouth was so fucking dry. After they discharged me, they wouldn't allow me to charge my phone for 5 minutes so I could get out of there and I ended up having to sleep outside the hospital literally crying because I just needed a place to charge my phone for 5 single minutes and they'd never see me again after that.

Called in to book an MRI. After 12 minutes on the phone I couldn't hear any audio from the other side not sure if the call dropped or what. We were right to the point of booking an appointment at that point. Called back in today to book it again and after 15 minutes on the phone I was told that the other person scheduled the wrong type of MRI and I would have to call them in order to cancel my appointment and book another. There was apparently nothing the lady could do for me on the phone. Called that number to be able to do so and after 3 minutes the call dropped. 30 minutes later I have the wrong type of MRI appointment scheduled. So now I need to cancel but can't reach anyone to do so. At this point I'm debating seeing a whole new doctor to be able to get an MRI booked through them since MH has been such a nightmare to try and work with. I had an order for an MEI from the doctor and it's still this big of a hassle to schedule with them. Update: after spending an hour on the phone with them and being assured they had booked the right MRI for me. Today I was called so they could let me know they booked the wrong MRI for me this Friday. So now I rebooked but need to wait a whole month to get the MRI that I need. I thought what a terrible experience I've had with them this time around. Then I realized last time I had to wait almost 4 hours after my initial appointment to be seen. So truthfully this feels like the status quo for Memorial Hermann. Next time I'll try and see any other hospital branch

Employees cussing and giving middle fingers online?!? Disturbing and unprofessional! I would never entrust this place for my healthcare needs if this is how they conduct business.

It's important to know that hospitals are huge, some people's experiences could be different as a result. But our family's experience was awful. Our mother went to the ER at Memorial Hermann Katy where they kept her to run some tests. We kept trying to get updates as no one contacted us. Eventually they called at 3/4AM, and called the wrong numbers. We had given them our updated contact info multiple times, but they didn't call the primary and secondary numbers. Then came more time where we weren't given updates. They then transferred her overnight to the medical center location without letting our family know. On top of the contact info and they didn't even go over her medical history and updated med list. When she got to the medical center, it just got worse. Still, no one bothered checking her medical history, updated medicine list, or contact information. Majority of the staff was extremely cold, rude, and/or unprofessional. Her room was dirty and unkept. Her doctors talked to us as if she wasn't present, not even looking into her direction. As if she wasn't cognitive, when she absolutely was. It wasn't until she interjected in the conversation where they realized they were very wrong. It was like they couldn't even treat her like a human being. They also didn't go over her medical history and thought that previous surgeries that were on file were the result of a recent stroke, until we pointed everything out. You could clearly tell they were from previous surgeries. It was absolutely surreal and baffling. The hospital we transferred her to as soon as possible (St. Luke's) was vastly superior in every way. From the politeness of the staff, to the cleanliness of the room, and most importantly, the overall care. They were astounded when we told them about our entire experience. We're never giving Memorial Hermann our time ever again.

The staff is great at what they do. Myself and my 3 boys were taken via ambulance after having been in a head on collision accident. AS I SAID THE STAFF THAT HELPED TREAT US WAS PHENOMENAL. HOWEVER WHAT I AM UPSET ABOUT IS THAT IT IS UNIMAGINABLE TO THINK HOW MANY STEPS THAT NEED TO BE TAKEN TO SIMPLY GET OUR MEDICAL RECORDS!!! WHY?! IS?! IT?! SO?! DIFFICULT?! TO?! GET?! OUR?! MEDICAL?! RECORDS?!?!?!?!? Download this, create an account, mail in the letter, pay is $6 per patient, wait 2 weeks, check email for a letter, use this code, enter it here, wait for a correspondence letter, log back in wait until it says to download WHO DIES THIS TO PATIENTS?!?! It makes you feel as if they don't want patients to obtain the medical records!! What is the reason that you do this to your trusted patients?!?! This why this establishment should be reported to the local news stations. Imagine an elderly person being put thru this circus act just to get their medical records!!!! Shame on y'all for your ridiculous system. Medical records should be given to every patient the moment they are released, period!

Their website could use more customer-centric features (like a list of all past appointments with doctor names and links to rescheduling).

Came in at 7 am after waiting all night with abdominal pain, maybe 5 patients in the waiting area. I was in the ER for 11 HOURS, only to finally be released without a complete report. The Doctor had to call me at home to inform me of a diagnosis, slight edema in my colon, and prescribe antibiotics. Unless you feel you might not survive, choose another ER. Lots of traumas at Memorial Hermann Med. Center on Fannin.

Welp, I'm getting old. Turns out when you get older stuff breaks. I've seen tons of surgeons operate and have had a healthy fear of "surgery" and everything associated. Hermann did me a solid. Their nursing staff, anesthesia staff, and all combined put me right at ease. I was well informed, checked on, and even double checked on. The anesthesia doc came in and went over everything to make sure that I wouldn't be sick post op, and thank goodness because they tightened my GE junction and throwing up would have been most difficult. Stayed overnight and had a fairly decent experience. I had a overnight nurse who was less than desired, but still make sure I was comfortable. My one beef, and it's a big one, is they don't tell you when the cafeteria closes. Went the whole night hungry because I missed last call. The floor nurses should have come by and informed you. So that sucked. Discharge was easy. Folks were very kind there. Overall was as good of experience..that can be expected.

Horrible ER service. Came here in an ambulance with throbbing migraine and vomiting. Waited for 6 hours and was not seen by the doc. Worst experience ever ​

Customer service is extremely poor. Trying to navigate the phone menu is difficult. The people who answer don't know how to direct your call. There's no easy way to reach your loved one's room by phone. When I finally reached a nurses station, she gave me a phone number for my loved one's room that didn't work. When I called back and told her, she didn't try to help, and hung up. I don't know if it's a staff shortage or staff who just don't care, it's not working at this hospital. Our experience at Methodist was far better.

I came here for a ear/nose surgery with my two doctors, Dr Yuksel and Dr Luong (they are ENT doctor/specializing in their own parts of ENT) and over all we had a great experience considering we are not from Houston and are not familiar with these hospitals! When we first arrived, we had to check in and my mom had to complete a covid questionnaire! After we finished that, we were directed to the area to wait for my surgery! We waited about a hour after registration to get sent to pre op to get ready for the surgery. All the nurses were great a long the way and ultimately, my surgery went very smooth!

I never thought I would find myself needing to write this negative review about Memorial Hermann, but after multiple horrible experiences, I decided the public needs to be made aware. The quality of care is substandard, their billing practices are very inappropriate and likely fraudulent, and their patients' experience is spiraling with good reason. Be careful about signing ANYTHING without seeing and reading the documents first (which is what they want you to do). If you are signing any consent forms for a surgical procedure, make certain that the physician who you think is performing the procedure is actually the one who is going to do it (there's a lot of "bait & switch" deception in this area. They will use the excuse that "this is a teaching hospital" to do this). I used to have a lot of respect for Memorial Hermann, now I would suggest you seek care elsewhere. I certainly am.

My husband is originally from NJ, but he happened to be in Texas on account of his job. He ended up being referred to this hospital due to an underlying medical condition, that was discovered by accident. The staff and doctors at this hospital were very thorough, courteous, and you could tell that they cared about the patients who they were treating. This was a stressful ordeal because my husband was from out of town and I was on speaker phone in NJ listening to the doctor's findings. The doctor's bedside manner was amazing and he took his time addressing questions and concerns that we had. In a world where we deal with staffing shortages, and people are overworked, this hospital ensured my husband received proper care. I also work for a medical facility, so I know the sacrifices that go into working for healthcare. On behalf of me and my husband, we would like to say thank you. Mr. & Mrs. Leroy

So much for being a Trauma Center this hospital was extremely disappointing. All nurses talk about each other and about the patients. These 2 began to laugh at a patient that went looking for his nurse. Texas is supposed to be the best hospitals in the entire Nation but this hospital has 2.1 star.

This ER is unsafe and it's practices should be investigated. I am an ER doc myself, so I understand high volumes. The nursing staff is completely overwhelmed thus making them unavailable and rude. My request for assistance to void was met with a nurse handing me a bedpan. I am in a long leg splint on a gurney in the hall. So I pulled down my clothes as best as possible and urinated in the bedpan. Really? Set it on a chair next to the gurney. Hope no one knocks it over and falls on a slippery floor. Calls for help were repeatedly ignored. No compassion, not once was I asked how I was doing. Honestly, I couldn't believe how bad it was. Do not come here unless you're Level 1 trauma arriving via helicopter. You will feel unsafe and abandoned.