Iva Babic
Google
I had high expectations based on the hotel’s website, but unfortunately, the experience was extremely disappointing. What is advertised online and what you actually get on-site are completely different.
We clearly stated in our reservation that I am vegan and requested whole grain bread made from pure grains. None of these dietary requirements were respected. Worse still, the seed bread served at breakfast was refused to us during lunch – only plain white bread was offered. The staff showed no flexibility or willingness to accommodate even the simplest requests.
The overall service was cold and unwelcoming. Given the price, we expected much more. We initially planned to return next month and were ready to make another booking upon arrival – but after this experience, we completely changed our minds.
The hotel website heavily promotes yoga classes, fresh juices, and healthy cuisine – yet none of this is actually provided. There are no yoga sessions available unless they manage to bring in an instructor from a nearby city, which would take several days to arrange. Freshly squeezed juices? Not available. Instead, they serve pre-made smoothies stored in jars – clearly prepared in advance, not fresh at all.
Even the vanity set in the room was disappointing. A couple of cotton swabs and a single nail file were the only items provided. There were no basic hygiene products you’d expect from a hotel of this category – no toothbrush, toothpaste, or even a shower cap. For a hotel that presents itself as high-end and wellness-oriented, this felt inappropriate and poorly thought out.
We also booked spa treatments and massages, which, to be fair, were pleasant in terms of the therapists’ work. However, the ambient noise coming from outside the treatment rooms made it very hard to fully relax. The environment lacked the serenity and peace you’d expect from a wellness facility.
Overall, the hotel was a major letdown. Misleading advertising, unprofessional service, minimal healthy food options, and a lack of basic amenities make this stay far from worth the price. I would not recommend this hotel to anyone looking for a wellness retreat or even a decent hospitality experience.