Frankie G.
Yelp
They broke my phone even more !
I have an IPhone 5s the white with gold , my screen was cracked but EVERYTHING else was working perfect .no problems with it EVER!
We went looking for a "Mexican cell phone place " due to the fact that I use to work in one a year ago I knew that they're not as expensive . We went in & stopped at the first cellphone store that we saw in there called "Profecional Repair " The gentleman was very nice , I asked if they used use parts he said no. My boyfriend suggested that I get the front of it all black. I wasn't such a fan of the idea, the gentleman then said that if I get the all black screen I will lose my fingerprint unlocker thing . I said no just stick with the original one... He said ok give me 20 minutes , my boyfriend & I went to the wellsfargo across the street to take out money . Came back at exactly 21 minutes & the man said "It's almost ready!"
We walked down to get some snacks at One of the Carreta De Lily , looked at some tvs, phone cases & walked back to the cellphone place. The screen had a black line across of it , the man said it must be an effective screen.. Give me 15 minutes to change it , we left a bit upset .... We later came back & he explained to us how this stuff never happens blah blah blah.. I looked at my phone & was SO HAPPY that it looked new once again . I put my phone on my pocket because I was scared of dropping it again , and my Otter case was in the car . My boyfriend and I drove across the street to buy some wings at Long Wongs, as my boyfriend got down I started cleaning my case all happy that my phone was going to look brand new once again. And when my case was clean I took out my phone & placed it on my case ... When I tried unlocking it with my fingerprint nothing was happening , my home button felt/ feels and looks lose ... I went & checked my settings & my touch was still on . I told my boyfriend LOOK my button is all lose and doesn't unlock ! So we drove back, and the man that did the work was busy , so the other employee came & turned off my phone using the home button & top button , that didn't work . Then the man that did the job got the phone & did the same ... He opened my phone again & came to us and said look the button still work it's just not detecting the fingerprint, I said ok well fix it , he said he couldn't , I told him what do you mean ? It worked perfectly fine before , he repeated himself . & I started getting frustrated, I told him what can you do ? He said the same thing that he can't fix it, but that the button still works blah blah blah... I said no my button doesn't work because I can't unlock it with my fingerprint . I started getting even more mad that tears started coming out . My boyfriend started doing the talking now , he said look we brought you a phone that was working perfect the only thing broken was the screen , I want you to fix it .. The other employee came & took the phone and said just put their old screen back. I yelled at him & said why ? So I leave with my phone all broken with a button that doesn't work you guys have to fix it ! My boyfriend asked the man who did the job that we wanted our money back, the man said ok I have to change the screen. & my boyfriend said will the button work ? He said no with a little awkward smile, & my boyfriend said "so you're telling me that I'm getting my phone back with the broken screen & a broken button " he said "it's not broken just the fingerprint is not working" everyone was now frustrated , the man at the end said I'll see if it works with the old screen he said give me like 30 minutes & come back, we stayed there watching . A long time had passed & he kept talking to his pals taking his sweet time & I told my boyfriend go find the manager . He said they have a manager? I said yeah I remember seeing a little office last time , it's on the edge. He went & came back with her card , he said that if he doesn't fix it to give him the card & to tell him that she wants to talk to him, & for us to go talk to her...
So finally after 40 something minutes the man came to us & said the same thing again that my button is not broken blah blah blah ... We said ok so there's nothing that you can do ? (We wanted him to suggest something, to try to offer us a deal for breaking my phone ) but he just said no , if you want your money back I get my screen & that's it . I said ok just put the new screen on please he said "of coarse... with a smile " he came back after 10 minutes & said "here you go" & I checked my phone to see if anything else was broken. Then my boyfriend handed him the card telling him that she wants to talk to him , he smirked & said no problem. We went to her & we all went to the little shop, & blah blah blah .. In the end a nice gentleman next to them that rents them the spot gave us 55 $ back out of his pocket . But they charged us 65$ .
I also had my 2 month old baby throughout this horrible experience.