Brian N.
Yelp
I've been eating at this location for over 30 years. Went in last night. Was told it would take 30 minutes to be seated, so we waited outside for about 10 minutes before heading back in. They had already called us, but went ahead and seated us next.
3 of us, we wait about 10 minutes before the waitress brings menus and takes drink order (2 Dr Pepper, 1 beer). Returns a few minutes later with 1 beer, 1 Dr Pepper, takes our order including an appetizer and says she'll be right back with the other Dr Pepper. 30 minutes go by and I have finished my Dr Pepper, the beer is almost done, and our other person still has no drink.
I find a manager and they eventually bring out 1 Dr Pepper and at that point I say "I need a refill too and the beer drinker wants another as well. Oh, and I hope the appetizer comes out soon, BEFORE dinner."
We've now been there an hour, we got a partial round of drinks, followed by the completion of that. Still no refills, still no appetizer and now our food comes out.
2 orders were fajitas, one with NO GUACAMOLE as I am allergic. They set it on the table, and there is guacamole on my plate. I tell them they need to take it back, bring a new plate without guacamole and I'd like sour cream as well. She runs off. And then we notice we have no tortillas for our fajitas. And then the manager (who I had spoken with multiple times at this point) brings our appetizer out. I tell him that's not cool, and our fajitas are now getting cold waiting on tortillas and a plate with no guacamole but with the cheese and pico.
He then takes our food back to be heated up again, which means it's now been cooked twice. Not ideal. After all the problems we had, after having to pester them for every little thing, he then comes over and says he's coming the appetizer.
That was insulting. Worst service I've ever received at that restaurant. They were under staffed yet 3 managers stood around up front, literally doing nothing and talking amongst themselves for the better part of the 2 hours we were seated waiting on food and eating. The food was over cooked and the service was terrible. It's gonna be a LONG time before I consider eating there again.
Tl;dr:
Waited almost 2 hours to eat, our meal and appetizer were brought out a piece at a time, out of order and ordering anything to drink took over 30 minutes each time to get a refill. Terrible service, overcooked food.