Sara C.
Google
I’ve been a customer for a few years, bringing my C63 AMG Edition 507 to the former Orin B. Hayes dealership with consistently positive experiences. Unfortunately, the current iteration of this dealership has completely eroded my trust.
I brought my car in for diagnostics, the issue was identified, and I agreed to the repair. And not a small one at that. I was told the parts would arrive the next day—before Makena even started her shift—and the work would take about three days. That timeline was pure fiction.
About week passed with no update. When I followed up, I was told they needed a “special tool.” This should have been anticipated—they knew the exact engine and model from the start. Then came a string of delays: the technician had an emergency, followed by multiple sick days. I was told, “Well, I can’t control life events of technicians.” Apparently, only one person at this Mercedes dealership is qualified to work on my car. That’s not just inconvenient—it’s alarming.
The lack of staffing and foresight is unacceptable for a brand that prides itself on engineering excellence. I’m now genuinely concerned they’ll do more harm than good.
When the loaner car was delivered, the driver was stranded with no return plan to the dealer. To add insult to injury, I was told the loaner vehicle was a “perk.” I have a daily driver. The tone was condescending, and Mike, the service manager, was unhelpful and dismissive throughout.
What was supposed to be less than a week has turned into three weeks with no end in sight.
If you own a performance or specialty Mercedes, steer clear. This dealership lacks the expertise, preparation, and professionalism required to service these vehicles. I won’t be returning, and I wouldn’t recommend them to anyone who values their time, car, or dignity.
