Mercedes-Benz of Kalamazoo

A First-Class Experience with Jordan Nye at Mercedes-Benz of Kalamazoo From start to finish, my experience was nothing short of exceptional—and that’s all thanks to Jordan Nye. From the moment I walked in, Jordan made me feel like a VIP. He was professional, knowledgeable, and genuinely focused on making sure I was taken care of. Jordan took the time to understand what I was looking for, answered every question with clarity and honesty, and never once made me feel pressured. His attention to detail made the entire process smooth and stress-free. What really stood out was his follow-up and care after the sale. Jordan checked in to ensure everything was going well and made sure I was 100% satisfied. That kind of service is rare and truly appreciated. Thank you, Jordan, for raising the bar!

I had no car lights and limited money. The worker Ms. M was able to price me for lights that were going to make me safe on the road. while all other lights bulbs would be ordered to correct my car issues. I was in tears and danger. The worker heard my distress and asked me to come into the shop. I am so thankful for this worker that was on staff at the right day and time.

The car is beautiful but I have never owned a Mercedes so it was a new experience. I think the sales guy was ok but he didn’t tell me much about the car. I asked does it have navigation, he said yes it is on the app. What he failed to tell me was it is an extra cost. When I asked about the app, the sales guy said they just changed it and I am not sure which one it is. There was no follow up, thank goodness for youtube! Secondly, I have never owned a hybrid , well, I do now. I had no idea until I got it home, yes I will say user error but I think they should have mentioned it to me and showed me how to use it or how to plug it in. I am learning about them now. I didn’t want a hybrid but I gave one now. Lastly, the darn car had no windshield wiper fluid, maybe normal, but unusual. On the plus side they were customer oriented by bringing my new registration to my house and being patient as I couldn’t find my title. It was definitely a low stress sales environment.

Well, I'm leaving another review bc things didn't go well after all. I'll give the salesman props. He did a good job. I think it's the finance manager Jack I've got issue with. If you want to return a vehicle to them do not try. Other benz dealerships will make you pay a 1k restocking fee. And if you want someone to speak to you kindly don't talk to Jack. He seems to have anger issues. I've sold the car they wouldn't take back, only kept it 2 days. Huge loss. So grateful other benz dealerships aren't like this. And probably need to say that convertible I bought felt scary to drive and the interior felt cheap. And I got the extras. The GM purchase of benz seems to have made this product pretty low end. Definitely not the same product my mom drove. That was a classic. Anyway, buyer beware. I suppose their dealership isn't doing well with all the anger Jake seemed to feel justified putting out at me.

My brake pads need to be changed, his lights are already on and I call them to tell them I need to change my brake pads! Because I drive an hour to work every day and I'm worried, and I just had the oil changed in June 2024 and they told me that I could change the brake pads, just call them and tell them to make an appointment, and yesterday was August 23rd and they told me that I didn't have time to leave my phone number and they called me back and they didn't call me back at all, I called again, and there was a man, and I told him why! He said he wanted me for November! Let's check! You're changing my brake pads! I'm surprised I just had my oil changed in June and they've checked! It has been confirmed that I need to change, but I have to wait for the inspection! I'm driving this car with no brakes and I'm so scared and worried about how long it's gonna take! Their service attitude is so bad that they do not treat their customers as human beings! Who is to blame in case of an accident?! Never buy their car again

Jordan and Frank took great care of me! Needed a car badly and they were able to find one in my budget range, as well as have an offer lower than I anticipated! Definitely recommend these guys if you ever need a vehicle!

I had a wonderful experience shopping here for my new Mercedes GLC , they went above and beyond to make sure I got it in a timely fashion and all the staff there were friendly and helpful. I worked with Frank, Roderick, & Raleigh and they were amazing! Could not be happier with my new ride and the experience Mercedes Benz of Kalamazoo provided for me made this 1000x better!

New Owners of Mercedes Benz dealership/maintenance - no longer Orrin B. Hayes when we purchased our Mercedes. Worst customer service, rip off - would not recommend ever having Mercedes Benz serviced at LaFountaine chain, lack of professionalism from basic cashiers. Quotes low and charges high for maintenance. Charges service fee for use of credit card. ....Better off going to Grand Rapids or Lansing Benz dealership as long as it's not LaFountaine owned, will NEVER do business nor trust to service my vehicle . Do your research if you think an isolated incident!