Mercedes-Benz of Kalamazoo

A First-Class Experience with Jordan Nye at Mercedes-Benz of Kalamazoo From start to finish, my experience was nothing short of exceptional—and that’s all thanks to Jordan Nye. From the moment I walked in, Jordan made me feel like a VIP. He was professional, knowledgeable, and genuinely focused on making sure I was taken care of. Jordan took the time to understand what I was looking for, answered every question with clarity and honesty, and never once made me feel pressured. His attention to detail made the entire process smooth and stress-free. What really stood out was his follow-up and care after the sale. Jordan checked in to ensure everything was going well and made sure I was 100% satisfied. That kind of service is rare and truly appreciated. Thank you, Jordan, for raising the bar!

The service manager, my main interface with the company, was very personable and knowledgeable about automobiles. She gave me a complete explanation of the diagnostic process and, when that was complete, a thorough explanation of the problem. I left with a good understanding of the time required to fix the problem.

Service A on our Sprinter 4500 based motorhome. Felt we paid way too much for what seems to have been basically an oil change, and tire tread check. No report that told us much more than that. Estimate was for approx $650. At checkout the charge was approx $750. Seems most of the extra $100 was for DEF - which was only a gallon low and we have plenty of it at home and runs around $10 foir 2 ½ gallons. Fortunately, Makena Snyder took it upon herself (when she couldn't locate a manager) to reduce the total to $650. Yes, that was the initial estimate, but still unclear what else was done beyond an oil change and tire tread check. Pretty disappointing...

The car is beautiful but I have never owned a Mercedes so it was a new experience. I think the sales guy was ok but he didn’t tell me much about the car. I asked does it have navigation, he said yes it is on the app. What he failed to tell me was it is an extra cost. When I asked about the app, the sales guy said they just changed it and I am not sure which one it is. There was no follow up, thank goodness for youtube! Secondly, I have never owned a hybrid , well, I do now. I had no idea until I got it home, yes I will say user error but I think they should have mentioned it to me and showed me how to use it or how to plug it in. I am learning about them now. I didn’t want a hybrid but I gave one now. Lastly, the darn car had no windshield wiper fluid, maybe normal, but unusual. On the plus side they were customer oriented by bringing my new registration to my house and being patient as I couldn’t find my title. It was definitely a low stress sales environment.

Well, I'm leaving another review bc things didn't go well after all. I'll give the salesman props. He did a good job. I think it's the finance manager Jack I've got issue with. If you want to return a vehicle to them do not try. Other benz dealerships will make you pay a 1k restocking fee. And if you want someone to speak to you kindly don't talk to Jack. He seems to have anger issues. I've sold the car they wouldn't take back, only kept it 2 days. Huge loss. So grateful other benz dealerships aren't like this. And probably need to say that convertible I bought felt scary to drive and the interior felt cheap. And I got the extras. The GM purchase of benz seems to have made this product pretty low end. Definitely not the same product my mom drove. That was a classic. Anyway, buyer beware. I suppose their dealership isn't doing well with all the anger Jake seemed to feel justified putting out at me.

I had no car lights and limited money. The worker Ms. M was able to price me for lights that were going to make me safe on the road. while all other lights bulbs would be ordered to correct my car issues. I was in tears and danger. The worker heard my distress and asked me to come into the shop. I am so thankful for this worker that was on staff at the right day and time.

I went there to replace the low beam bulb on my GLK350. The service was great, but not inexpensive— they charged me around $50 for about 10 minutes of work to replace the bulb. I’m okay with that, but what I found unreasonable was an additional miscellaneous charge of about 8% for paying with my credit card. This is outrageous! Not something you’d expect from a prestige brand, and that's why I couldn’t give five stars

I had a wonderful experience shopping here for my new Mercedes GLC , they went above and beyond to make sure I got it in a timely fashion and all the staff there were friendly and helpful. I worked with Frank, Roderick, & Raleigh and they were amazing! Could not be happier with my new ride and the experience Mercedes Benz of Kalamazoo provided for me made this 1000x better!