Mercure Krakow Fabryczna City

I had a wonderful stay! The staff were exceptionally friendly, helpful, and professional. The rooms are very clean and beautifully designed, with very comfortable beds. Housekeeping does a great job every day and provides complimentary drinks such as coffee, tea, and water. The spa area is excellent! It includes a bio sauna, infrared sauna, Finnish sauna, steam room / roman style sauna), a salt room, as well as a swimming pool, jacuzzi, warmer pool, and a children's pool. The pools are a bit smaller and can get busy at times, but they are always very clean. The food in the restaurants is also delicious. The location is a bit outside the city center (about a 40 minute walk), but the hotel can easily call a taxi for you, fares are very reasonable at around 3 - 4 PLN per kilometer (0,70 - 0.90 eur / km).

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem.||The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors.||My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this.||In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager.||On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Actually we have been impressed by this hotel and reservation process. Hotel is new and service was good until you really needed real help and support from hotel stuff, service dropped dramatically. In same house as the hotel there is a conference room located. I assume it's rented by the hotel but staff denied it. In any case, there was a party with very, very loud techno music. It was as if the jukebox was right next to the bed. After calling reception three times and asking them to do something about the noise or offer us a different room, we received almost unfriendly responses, such as telling us to just use earplugs and that there was nothing they could do because it was an external event (as I said, you can book the conference room online, so the hotel knew about the event and if not at lest to try to help your guest). Even when we asked why they rented us the room when they were having a party in the building, we were simply told that the hotel knew nothing about it. Since it's bookable online and took place in the same building, I find that almost outrageous. Anyway, we were only offered earplugs when I went to reception in my pajamas at 1:30 in the morning; until then, there hadn't been a single attempt to accommodate us in any way. We also received no reply to our complaint email. In short, the hotel looks great from the outside, but it's a mess inside. If a problem arises, the guest is completely left on their own. I will never book this hotel again and would advise any future guests against it if they want to feel well taken care of as a guest. By the way, yes there is a tram connection to the center close by but you need to know that interval is 20 min so if you miss the tram you wait. For going back and forward you can lose 40 min (pure travel time is additional up to 15 min). If you want to visit center there are better located hotels in Krakow.

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Excellent hotel, neat, modern design. Rich choice for breakfast, adapted to families with children. Friendly staff, but I have to especially praise Dominika, who delighted us with her kindness and helpfulness. Great price for what you get!

I stayed at this 4-star hotel with a spa and swimming pool, but the experience was disappointing. There was no drying rack or any option to dry clothes in the room — only a paid laundry service. The hair dryer is not suitable for swimsuits or clothes after the pool. The pool water was quite cold, and several lanes were constantly reserved for training, so guests had limited space. The room itself was clean and comfortable, but overall, this stay did not meet 4-star expectations. Unfortunately, I will not return to this hotel.

We had a pleasant stay at this hotel. The room is nice and big enough for a family of four with a comfortable sofa bed. The location is good if you don't mind using trams.

I have stayed in wakling distance from the Old Town, but considering Uber connections I think this hotel in the outskirts offer better value for my travel budget. The rooms are modern, offering a spa area and dining in walking distance. Good value.