Danielle J.
Yelp
The setup/décor of this place is really cool and lovely...hippy/hipsterish to a degree. There's a live stage area that looks cozy. Some friends checked out the upstairs dance area. I have heard it hosts some spiritual and more metaphysical sort of things and had the impression there was a real loving vibe here. Apparently this place is more like a private club where you should be brought for your first time from someone that is in the scene here. They have a special way of doing business here and it is not clearly communicated to "new" people, so it would seem if you aren't in the know, you aren't really welcome.
There are lots of hand written signs and instructions all over the place. When you walk in, there happens to be a small one that says, "Cash only" but you would be likely to miss it as we did from the 1000 other things on the walls around it. Since "Cash Only" isn't exactly common place in modern hospitality, it would really be best if the staff here lets people know that up front and not rely on a small sign buried in a mess of other things.
We were sat by someone nice, but a different gal comes to wait on us who seems non-interested in waiting on us from the start. She gave us some time to check out the menu since we let it be clear we had never been here. (Remember note about the "Cash only" above?) She comes back and systematically goes around the table and takes our drink orders, and seemed a little exasperated. We're a nice group, so we all tried to keep it simple. It was quite some time before we got our drinks after that for simple bar drinks. The place didn't seem that busy. Our server continues with acting indifferent, apathetic, and treated us like we were the biggest inconvenience.
She comes back to the table and with some 'tude & plays the "who's drink is this" game, when it really shouldn't have been that hard with the way she actually took the order.
One guy ordered specifically a MacCallan on the rocks, and she keeps asking "who's whiskey neat is this?" The guy responded that he ordered scotch on the rocks and she says, "yeah, this is your drink," puts it in front of him. Nope NOT EVEN CLOSE. It was a whiskey neat - that's no ice, or aka "rocks" ((yes, sarcasm...))-- and not a MacCallans, and another person at our table was also brought the wrong drink entirely. He actually just drank it b/c at this point we all agreed that we were getting out of there as quickly as we could. Couldn't even get her to bring limes for a vodka soda after asking multiple times, & when it was ordered that way to start. She didn't even acknowledge it.
Time for the bill, & she just tells us that it is cash only, and she has us all on one check. GREAT timing. 1 round of drinks 30 mins later from walking in, and we now have to scramble to get cash; it was commented that it would have been nice to know that up front, the server was real snarky to let us know "there's a sign when you walk in."
Get the bill, and b/c of all the mess-ups she made on the drinks, we scan to make sure it is correct, or within reason, and a way to easily pay, and move on to some other place where getting a drink and getting served doesn't seem to be such a hassle to the employee.
No one at the table knew that the bill that was left for us was something we couldn't take with us, b/c like the information about the cash, the server didn't mention that they have a special way of operating where you don't get a receipt and the bill is actually a ticket she has to keep. Someone at our table took the bill with us just out of habit of taking a receipt...NO knowledge that this was going to be an issue and not intending anything by it either.
Turns out, one of the guys in our group accidentally left his wallet. He goes back to get it, and the staff tells him that they will not let him have his wallet back b/c we took the bill with us. The SERVER was paid in full, W/ TIP, & had our cash! This is the MOST ridiculous thing I have ever heard, not to mention NOT legal. People that work here think they can hold someone's wallet hostage over a piece of paper???? Thankfully the person that had taken the bill with her unwittingly was still reachable and we returned the paper tab to the bar to get the wallet back.
Say we hadn't accidentally left a wallet that could be held captive for negotiations...What would this server have had to do? Probably make note that she lost the original ticket, then remember what she served us and write up a replacement ticket for their records. ***I can't imagine that this doesn't happen on occasion for this place!!!*** THIS IS HOW IT SHOULD HAVE BEEN HANDLED. OR Since they found his wallet, they could have actually tried just ASKING him if someone in our group had it and could bring it back. Bad attitude service, wrong drinks, lack of communication, and then you hold someone's wallet over paper that the server should have been responsible for? SCAM & Absurd.