Merit Coffee

Used to frequent Merit since I started working on the strip, but honestly every interaction I have in here is something left to be desired. Customer service is okay. Coffee isn’t the best. It’s pretty much always busy, great for them, but it definitely shows in their quality. I’ve really stopped going after my prior interaction after I was left waiting on a peppermint tea for ten or so minutes while the baristas talked to other customers instead of making my drink, not a big deal but annoying. However I decided to give them one last shot and I got a completely wrong order for a coffee that tasted like they hadn’t cleaned the machine in a few days. Definitely won’t be spending anymore of my hard earned coin here.

This is one of, if not the slowest coffee shops in Dallas. If the blond man is working, your can guarantee your order will be wrong or he will leave something off of it. I got them at 6:30a when it opened. I didn’t get my order until 6:55a. He let a girl come in and skip the line because she said she had a doctor’s appointment. I’d already been waiting 10 mins for a kolache, when I checked on it he said the forgot to put mine in. I would advise not coming here if you’re ordering to go and value customer service.

Merit Coffee has good coffee across their chain, in this location is no exception, but this location is also consistently the weakest location in Dallas. The service is sub-par on a regular basis. There has been more than one occasion that I have seen three people behind the counter deep in conversation when customers are waiting or when online orders are pending. The employees of this location are clearly there to socialize and collect a paycheck. Customer service is a distant afterthought. Corporate needs to implement a change of management to turn this location around quickly.

I haven’t had one disappointing visit to any of the Merit coffee locations! This was the first time I tried their Pistachio Dream Matcha Latte. highly recommend!

I hate to write a negative review about this place because I’ve loved Merit for years, but if I’m going to pay over $6 for a matcha latte (before tip!) I expect it to be made “correctly”. That does not mean putting matcha powder in a blender with water to make your concentrate and then storing it in a plastic squeeze bottle 🤮 Can we all say “BPA” together? It means whisking the matcha together for each drink, truly making a handcrafted matcha. That’s what I’m paying for, after all. I can easily do the blender trick at home and save $6. What’s even more shocking about this is I was literally the only customer in the store when I ordered this drink and when I asked the barista about it she told me that it was “direction from corporate” and all of their cafes are making matcha like this now. Insane. Merit, you’ve downgraded yourself to offering fast food matcha. So disappointed in you.

Fantastic coffee. For years I have purchased their beans and have always been impressed with the quality of them. Their coffee drinks in the store are just as good. We recently got an iced vanilla latte and loved it. We have tried other drinks like the strawberry matcha and were not quite as impressed. The quality of their coffee warrants them an easy 5 star review.

This local coffee shop is a hidden gem and one of my favorite places to relax or get a little work done. The atmosphere is cozy and welcoming, with a mix of comfy chairs and work-friendly tables. Whether you’re meeting a friend, reading a book, or getting through emails, it’s the perfect spot.

Merit coffee was amazing! Their matcha is a must try- absolutely impressed with its flavor and the service. Cherry Blossom Matcha was amazing and better than the Strawberry Matcha