Merle Norman Cosmetics & Skincare Studio

I have been a client over the years, but this one session has resulted in not returning nor recommending the organization. On Saturday, December 12, 2020 - I stopped by for a Brow Clean-Up. I had my brow clean up and filled, and went about my way. I shortly felt a burning, and decided to look at my face closer... Both of my browbones had their skin torn off - by large sums. I understand there are a times where nicks can occur, but these were full patches of skin. Photos attached. I returned immediately to the location to file a complaint, to which Christina (I believe that was the receptionist’s name) and I tended to me in the most professional manner. She immediately called the Harlingen manager, to whom I spoke to on the phone. I’m explained my skin routine (face wash, sunscreen, CC cream, no acne medications) which would not have impacted the waxing. I was advise to place Neosporin (which I did not accept at the time given the high irritation of the wound), and was provided a refund (tip provided was not refunded). I ask that your organization looks into error administration from a stylist perspective. At NO point during the session did the stylist, Jenny, acknowledge the strip removed from the first brow bone, comment, and correct for the second brow bone. Also - after the session, the stylist made absolutely no comment on what had occurred. Unfortunately, I was not able to see the error due to the brows being heavily filled in. When I returned to file my complaint, Jenny not once came to view what had occurred and provide feedback. Unacceptable. One day later - after sleeping with suggested cream by the Manager - the healing is stark colored. Photos attached. My concern is now the healing - the skin integrity, the potential discoloration, and the time it will take to the even out again with the rest of my eye. Damage has been done, and now I need to navigate and hope for fruitful outcome.

Excellent service. I had previously gotten all my waxes done in the bryan-college station area and they had always taken longer and had gone over my chest area multiple times to get a good wax, resulting in irritation and some more pain than normal. Here, they were a lot shorter, gentler, and did the best waxing I’ve gotten so far!

I had my first facial experience, and it was absolutely incredible! The entire process was so relaxing and rejuvenating. Lenny was friendly, knowledgeable, and made me feel completely at ease. My skin feels so fresh, clean, and glowing—I can’t believe the difference! I highly recommend this to anyone looking for self-care and a confidence boost. I’ll definitely be coming back for more!

My daughter booked her first ever waxing service and from the moment we walked in Yani did an exceptional job making us feel at home. She made my daughter feel completely at ease throughout the entire waxing process. I highly recommend her, especially for anyone seeking a sensitive waxing experience such as the Brazilian or simply parents looking for a great waxing specialist that knows how to properly wax, listen to the client and not rush. Thank you

Merle Norman is an amazing cosmetics studio! Beautiful place and the staff is awesome! Extremely recommend getting the eyebrow services there!

First time and had a great experience! I came here for waxing with Yani, and she was wonderful! She is very nice, professional, efficient, and experienced! I will definitely be coming back!

Yani, has been our waxer for almost a full year now and I love her services! She’s super friendly and she makes the experience a super comfortable one!!!!! If you are looking for a wax or any other services offered by her book your appt with Yani.

Friendly and good service. I never do anything with my eyebrows oyt of fear that they mess up. But my wedding is soon coming up and decided to give this place a try. My eyebrows were first shaped with a white powder and I was asked if I liked the design before any waxing was done. Plus they asked if my skin was sensitive and if I used any retinol or peeling off skin products before any procedures. I like the results and Jen was very kind. Highly recommended.