Briana W.
Yelp
Okay, let me start off by saying the food here is phenomenal, it never disappoints. It comes out with great presentation and hot. The ambiance is cute too, it's got a bar area that feels very casual yet upscale and then the dining area that feels a little more fancy but is casual. My problem tonight was the service. What I mean by that is our server made mistakes from the very beginning... all were still very recoverable until the end.
Keep in mind I did expect the place to be busy as it is Valentine's Day and the menu was preset. That being said, there were little things that kept adding up that just continued to irritate me.
1) was sat at the table (for 2 people) as we were sat we were greeted by the server assistant with water and a server that was standing in the corner of the room. This server locked eyes with me and then went the opposite way. (No biggie, she saw we were looking at the wine menu and may have thought we needed time) except she didn't come by the table till 7-10 minutes later.
2) server approaches the table, fails to tell us her name other than she will be taking care of us for the evening and asks what we would care for to drink. My boyfriend orders his drink and I get a Diet Coke. (I asked for recommendations on a mocktail as I am pregnant and cannot in indulge in the same as my boyfriend) she didn't have any recommendations, again, no big deal.
3) still at the table and getting our drink orders, "do you all know what you would like to have for dinner" "you'll order everything now all at once and then I will bring it all out at once"
Obviously, I knew what she meant but my boyfriend having never been out on a preset dinner night was worried everything would be at the table at once, I explained the situation to him, having been in the industry for a long time before leaving.
4) after the drinks were dropped and the order was taken... I swear the server was running to Thailand or something because home girl only showed her face to the table 2 maybe 3 times. All other tables around us were receiving service from other servers and the other servers were even keeping up with her table maintenance for us as would put our tables to the side.
5) obviously annoyed by the lack of service, and the lack of checking on us. I finally asked our server when she does come around if they are having to make their own drinks and serve tables she then informs me Yes they are but she wouldn't have it any other way, I kindly told her it was affecting service on the floor. Nothing changed service wise. I did this so that she could at least be more mindful about touching tables or at least our table.
6) finally we ask for the check, and that took about 10 minutes before the Manager came over to table touch and we asked him for the check and let him know that we had asked for it a while ago. If we hadn't asked him she would've forgotten and never come back, because she was already onto something else.
To give reference of how long we were there our reservation was set for 7 PM. We got there at 6:40 PM and sat down at the table. We didn't leave until 9:15 PM.
I should've said something to the Manager when we were at the restaurant however, I was not looking for a discount or free food. I simply just wanted to leave and get out of there after we had been there for two hours and 15 minutes. Also, like I said, in the beginning, the place is fabulous. The food is great. The service this particular evening was terrible. I will never return on a busy night again.