Susan N.
Yelp
I don't even know where to start. I guess I'll offer the positive comments I can first: the fish is great; and, although it is expensive, I don't mind paying a little more for sustainable and responsibly sourced food.
Alas, the business owners are there to take the neighborhood for all it is worth. Hence, I cannot recommend them for anything beyond boycott and would welcome and support any community-minded competitor. There is more than enough room for you, if you are considering opening a fish market around here. Come on over! The duplicitous folk at Mermaid's Garden do not deserve our business; and they certainly do not appreciate it.
In two days my husband and I spent about 165$ on raw fish from Mermaid's Garden and received only two thirds of the fish. Truth!
When I arrived on Thursday to buy 3 lbs of fish for my gefilte fish and asked if they might grind it for me, they informed me that they had made an executive decision that morning not to grind fish for anyone. Way to ensure your neighborhood clientele has an even more stressful holiday weekend! Fine, not the end of the world, I think, though it's not too much to expect from a real fish market. But when I asked if the man behind the counter might skin one of the two kinds of fish I purchased, he sighed and performed as if he were doing me a huge favor. This is not a full service fish market, in case you were wondering. I'm not sure what it is, perhaps a last resort for people who have failed at everything else.
After spending about $62 on ingredients for gefilte fish there, I didn't feel great. But I felt good enough to send my husband back the very next day for fish for our main course as we were hosting a Seder. I asked for snapper or some other easy fish to bake. Before leaving the store, he called to tell me that the woman behind the counter recommended and sold him mackerel. I was not pleased. Apparently she told him we could treat mackerel the same as snapper. I asked him to ask her if he could exchange the mackerel for snapper and just pay the difference even if more expensive, since he was still inside the store. I reminded him to remind the owner, because that is who was there both times we were there, that I had just bought three pounds of fish for gefilte from them yesterday and we were buying another 3lbs today. I figured any decent business person who knows the first thing about fish and cares about the neighborhood would take the opportunity to build trust and would feel badly about selling mackerel to someone who wanted something like snapper. Within 3 minutes or less my husband calls back to say, "The woman in there doesn't want to talk to me. She basically laughed in my face, said the fish loses freshness fast, and there is nothing she can do now that I have paid for it."
So, I called and tried to reason with the owner about the situation and our business. At this point, we have spent almost 115$ there in 2 days and my husband is carrying around fish I have no idea how to cook or serve. It wasn't pleasant. The storeowner reacted much like a spoiled college sophomore on the phone, but after I reminded her how much business we represent (always entertaining, never eating meat other than fish) we struck what seemed like a deal. It wasn't a great deal, but enough to keep my business and stop me from writing this review: the owner refused to refund the mackerel, but said she would sell it to us for what she paid and give us the mark up difference toward a new purchase. Unfortunately for her business partners and our whole neighborhood, the owner is deceitful and did not honor even this deal. She is not to be trusted. Instead she took the mackerel that my husband bought for $50 and change and sold him $62 worth of snapper for another 50 bucks and change. Only when my husband returned home did I realize that he paid over 100$ for 3lbs of snapper. This is why Mermaid's Garden does not deserve your business. One thing is for sure, the thieves over there are taking fish to slimy new depths! Mermaid's Garden is a great place to recommend to your worst enemies if passive aggression is your thing, but a place to avoid if you care about the neighborhood.