Mesm Tokyo, Autograph Collection

Over the years, we have stayed in hundreds of Marriott properties. This one was a love-hate relationship. Please read and be informed before you book this hotel as it may not be for everyone. For context we were on a vacation during the winter months(December) and the location of this hotel in Winters might be more offputting than its location in Summers, where the use of the adjacent garden spaces and access to port may enable boat rides, this was not so in winter months. The location as some of the reviews have mentioned is not really walkable to Ginza and we took a cab many times, however, it’s a clean location right next to the Tokyo Bay. What really goes for the hotel are some incredible high-rise views and an extremely polite staff. What goes against? Many amenities of the hotel are not informed at the check-in so either you discovered them on your own by end of your visit or don’t see them at all. As one reviewer has already mentioned the bath towels are really small and I think they need to standardize the size of towels. The kettle in the room is made of copper and while it is a fantastic design, it doesn’t have good functionality as it never seemed to automatically stop boiling the water, at least in our room. The kettle also seems to be pour over coffee rather than regular conventional tea/coffee and thus has a very thin spout. The piano in the room is a good design concept, but not all of us are music savvy so it seemed redundant. You do have to factor the fact that you have to take two elevators to reach your room as the lobby is on the 16th floor of a high-rise building and then you have to take a second elevator to reach your room so it does become a bit cumbersome if you’re staying long. There are not many eclectic shops nearby to walk around and browse, although there is certainly a family mart in close proximity. There was no turn down service, which is somewhat of a shocker in Tokyo where most hotels provide turn down service with night dress and chocolates. We had breakfast four days in a row at the Theatre (odd name for a restaurant), a lot of repetition of food items. The fresh orange juice access is somewhat hidden behind the bar and we only discovered it on the third day. Fresh orange juice always beats the canned juice anyways. There is not enough seating for breakfast time so you do spill over towards the lobby and although that is OK with views, the service dropped down with clearance of your used plates at a much lower frequency. The iPad in the room allows you to order room service however honestly, they should have told that on day one as we figured it out only on the fourth day. In the end, we think this hotel may not be for everyone. It does have many good points too. Therefore dependent upon what you are looking for , thus hotel may or may not work for you. Please choose wisely. To the hotel folks - design must meet functionality. Many design aspects in the rooms and the hotel are excellent but poor functionality. Perhaps a focus group can stay and utilize these amenities to inform what may have to be changed. We also feel, the first desk you see after emerging from the elevators on the 16th floor is the desk of the concierge and you think that that is the check-in desk, that may have to be looked at because it’s an unnecessary divergent to first walk to that desk and then be redirected to the Checkin hidden on the side. Thanks.

Stayed Dec 24-26th, 2025. This hotel was outstanding. Service, room comfort, bathroom, bed, every item was meticulously selected and it shows. The hotel location is ideal. Walking distance to Ginza shops and restaurants and my room had an amazing view of Harikuya Gardens and tea house. The gardens were a short walk away and very lovely to visit. The breakfast buffet was incredible. Japanese and western options including a made to order snow crab omlette. Pastries, juices, meats, cheeses, anything you might desire for breakfast was available. The room was lovely and included a player piano keyboard in the room. The beverage station, all items included, had pour over coffee, tea, candies, juice, and beer. The bathroom had a lovely spacious shower and a soaking tub. The bed was very comfortable and the sheets had a lovely hand(high thread count). Fluffy pillows and a cozy comforter made sleeping easy. Staff was very welcoming and the food and cocktails at the Whisk bar were excellent. Each evening they had lounge performers and Christmas Day evening it was a delightful performance of western Christmas songs sung by classically trained singers. Incredibly fun. Forget the Ritz! This was as nice as any St Regis or Ritz Carlton I have stayed at. I would put this on par with Hotel Wailea in Maui(ranked consistency in top luxury hotels). Highly recommended!!

mesm Tokyo is, in my opinion, one of the most unique and character-filled hotels in Tokyo. What really stood out to me was the attention to detail. Instead of a standard toiletry box, the amenities are presented as a book. When opened, each box forms part of an illustration, creating a complete piece of artwork—such a creative and memorable touch. I also have to compliment the housekeeping team. They placed my toothbrush into a small flower folded from towels. I’ve stayed in hotels all over the world, and this was honestly a first for me. This was actually my second stay, and when I returned just two weeks after my first visit, the staff recognized me and asked if I had come back on purpose. I told them yes—I specifically returned because the stay was so comfortable. The room was very well equipped, with stunning views. At night, you can enjoy the Minato skyline, and in the morning, a beautiful sunrise over Tokyo Bay. One thing to note is the location—the nearest metro station is about a 10-minute walk, and getting to the Haneda Airport monorail can take close to 20 minutes on foot with luggage, so we chose to take a taxi. Lastly, the shampoo and conditioner were excellent—we liked them so much that we purchased three hair care sets before leaving. A truly memorable stay. Highly recommended.

An Unforgettable 5-Star Experience at Mesm Tokyo, My trip to Tokyo in September 2025 was made truly exceptional by my stay at the Mesm Tokyo, Autograph Collection. This is more than just a hotel; it's a destination in itself. From the moment we checked in until departure, the experience was flawless, deserving of every one of its five stars.The level of service was impeccable. Every staff member, from the front desk team to the housekeeping crew, delivered world-class attention and genuine hospitality. It’s clear the hotel prioritizes guest comfort and seamless service delivery.The accommodations were just as outstanding. Our room was wonderfully large, providing a true sense of space and tranquility in the city. The bathroom was a highlight—it was beautifully appointed, featuring a convenient separate water closet and a spacious walk-in shower with a tub combo. All the amenities one would expect from a luxury property of this nature were thoughtfully provided. We made great use of the exclusive amenities, particularly the stunning Club Lounge on the 24th floor. It was always clean, comfortable, and the perfect spot for relaxing and enjoying the views. The unique Sake tasting on the balcony, overlooking the vibrant harbor, was a memorable moment that perfectly captured the spirit of a Tokyo evening. Finally, the restaurant and bar were outstanding. The quality of the cuisine and the creativity of the cocktails matched the elegance of the hotel itself.Mesm Tokyo truly sets the standard for luxury hospitality in the city. I highly recommend it to anyone seeking an exceptional, highly refined stay.

My first visit to Japan started with a bang staying at the Mesm. This hotel is a part of the Autograph Collection by Marriott, and they did a great job in making my stay special. They acknowledged my birthday and placed a little welcome amenity with a nice card. |The rooms are to die for, with scenic views of Tokyo and with sexy and can-be-privatized bathrooms, this full size room is nothing compared to the usual rooms you might find in other hotels. The room service was great with the pappardelle and cesar salad my two faves. I went upstairs to the rooftop bar and decided to skip that as it was a little dead in regard to the ambiance, and went to the main lobby bar instead where the margarita sadly it was one of the worst I’ve ever had, but the selection of beers saved the moment. The service was as always Japanese-perfect and so cordial and attentive. If you want to stay in a great place in Tokyo away from all the bustle but still close to tourist attractions and a metro station, this is your place.

Nice hotel rooms. Good location (quiet, more residential and business) Has restaurants and 7/11 nearby Good enough access to the trains etc but 30+ minutes to the main tourist areas Service is okay, but this is not really a 5* hotel because they only allow 1 complimentary bottle of water per day. Small things which make a hotel 5* were not found here during our stay. We are platinum elite Mariott Bonvoy members and usually get 4pm+ late checkout. Here they only gave us 3pm after talking to them multiple times.

We stayed twice in this hotel between July and August. This was our best choice of hotels for sure. From the time you arrive at the hotel to the time you depart, everything is incredible. The rooms are so clean, so beautifully decorated, beds so comfy that we slept so good. In the bathroom you will find everything you need, toothbrush, toothpaste, even hair tie! Shaver and shaving cream and the most incredible of all, the skincare routine. When you wake up, the breakfast has such selection that it is more than I was expecting. They have western items mixed beautifully with Japanese items and everything made perfect sense. I’ll try to remember everything they offered for the breakfast: selection of breads, salads, fresh fruit, fresh juices, coffee, different kinds of coffee, tea, sandwiches, rice, miso soup, steamed vegetables, salmon, quiches, different types of eggs, ramen cooked to order, omelettes cooked to order, bacon, sausage. I might not remember everything but still that’s a lot! And they are always putting fresh prepared ones, not that greasy buffet that you might see in big hotels. Definitely with lots of quality and if you have kids like I do, they provide with the special kids cutlery and cute plates. Now about then it is time to leave. Do you have another reservation in a different hotel and don’t want to haul your luggage around? No problem! Ask the awesome team and they will help you get your luggage to the next place! Incredibly helpful! The only two things I would like to point it out it is that as I was traveling with my kids and they are small kids, it would be nice if they have a microwave and coin laundry onsite which they don’t. So as we knew about this in advance, we made arrangements to do laundry in our next hotel. I know they offer the service to do it for you but it is kind of expensive. I would be back anyways because it didn’t affect too much our trip. I just made sure to pack extra for the first week we couldn’t wash.

What can be said? The experience we had was phenomenal! We enjoyed everything from the exceptional room, fabulous and delicious food and the service was impressive. Honestly, I don't know how other hotels can surpass this top notch hotel. You will be blown away! The beds and pillows were so comfortable. The breakfast buffet is something we still talk about. The service staff, just ruined customer service anywhere else. Once you experience this place, you can't believe the level of care, detail and perfection they strive for each and every guest. We will definitely come back and stay with you again. Thank you to the MESM staff. You are truly amazing!!!

We stayed at this hotel when we first got to Japan. It's a nice place with nice rooms. We were upgraded to a deluxe room and it was pretty big for Japan standards. Some of the staff spoke English so that was good. Check in process was easy and fast. The views are pretty. The park and harbor area. You can see both the Tokyo Tower on one side and the Skytree. There are three restaurants in the hotel. The bar, Chef's Theatre, and a higher end one we have not been to yet. The trains station near here are a 4 minute walk and an 11 min. We try to schedule most from the 4 min one. Not to many restaurants very close. Every night they have live music down in the lobby. It's nice but gets in the way if you wanted to eat in the bar. This is a duplicate . Yelp is working on getting rid of the two entrees on Yelp Thank you

awful experience - beware, and I am a platinum elite so i've been to a bunch of starwood properties. arriving fresh from our 14 hour flight, we were "greeted" by the guy at the VIP desk who asked to see my proof of corporate affiliation for my corporate rate. I was traveling with family and didn't bring any business cards with me, however I pulled up my picture on the corporate website and showed him along with the snippet indicating we were a subsidiary of the corporate. He told me 1) our corporate rate would only apply to one of our two top s, not the room for our kids and 2) he could only accept our corporate rate if I produced a business card AND it did not cover any subsidiaries. Exasperated I didn't try to argue and asked how much the rate would increase to. My corporate negotiated rate booked perhaps six months ago was $250 per room. The new stepped up rate increased to an unfathomable $900 per room nightly. It was 6pm and we were tired from the flight so I could neither argue nor try to orchestrate an alternative hotel for the night. I decided I would shorten our 7 night stay to just tonight and find a new home tomorrow for the remaining days. I checked out the following day and just decided to stiff upper lip the paying of $2000 for a place very far from the four seasons experience. Worse still, upon checking out, the front desk prepared our bill for a "prepaid 7 nights for the two rooms" so I was looking at a bill for $14,000. I kept my cool and just kind of laughed out loud and assured them that the rooms were not prepaid and that we had agreed the prior day I would be checking out today, and I reminded them that I even requested a late check out. They quickly realized their mistake and just charged me the $2000 usurious dollars for a night's stay. I thought of all the homeless people i could have fed with this. I do not mind spending money but I need value. This was so entirely out of whack not only with the high end hotel experience but also, importantly, other prices in tokyo, for food, events, taxis, etc

Mesm Autograph Collection Hotel The mesm Hotel is located next to Takeshiba Station and a short distance from Shimbashi Station. The hotel is realatively new, having been constructed within the last few years. The rooms are large and have lots of conveniences. Many of the rooms have balconies. We secured a room with a view of Hamariku Gardens. It was a lovely view of the city and the park. The bathroom was outstanding with an oversized shower and separate bathtub. We took breakfast every morning. The buffet included Western, Japanese and a few Chinese selections. One of the best breakfast buffets that I have had in Japan. Overall, a 5 star ++ hotel.

We loved this hotel for its unique style and amenities, as well as the convenient location. It's very close to the Hamamatsucho monorail station and railroad station--so very easy to get here from Haneda Airport. The service is outstanding from the moment you arrive. The rooms are large with great views because the reception area is on floor 16 of the building and the guest rooms are on the floors above. The bathroom in our 21st floor room had an excellent soaking tub and a combination overhead/spray shower with very good water pressure--and very roomy. The amenities are fun: A Tokyo Waves "book" in the bathroom, which contains cute boxes with toothbrush, comb, vanity kit, etc.; upscale skin care products; an electric piano; superior tea and coffee offerings that include matcha accessories and taffy; glass bottles with beer, water, and an orange drink in the refrigerator. Extremely comfortable bed with light controls on the nightstand. And of course . . . The usual Toto toilet in a separate room with a small sink for hand washing. The bathrobes are very classy and the towels are superior. There was also a very cute "bear brick" in the entryway and it turns into camouflage when a light flashes at it. We also had Sunday brunch in the Chef's Theater and the buffet was most definitely five star. All in all, we loved this place. It is most definitely a memorable hotel. I'll be back.