Mesm Tokyo, Autograph Collection

This was a truly luxury experience! The rooms were huge with comfortable beds and a shower/bathtub that was utilized on a daily basis. The views from our room were great as well.The staff was excellent, I do not think I would have been able to sneak in or out of the hotel without being greeted formally. We are breakfast there every day and I still miss it. The lounge and dining area had an incredible view and they had different local artists performing every night. The drink menu was filled with an incredible list of creative and delicious cocktails. I found its location to strike a good balance between peacefulness and access to transportation. I cannot say enough good things about our experience.

Stayed at this property for 3 nights x 2 rooms as part of family vacation. The property is immaculate on decor and room feature. Tetsuya did a great job as an ambassador and provided prompt service recovery when dining experience went wrong. Housekeeping service was fantastic on the level of details such as re-organizing our toiletries and even folded our clothes. The location of the hotel is convinent by car but not a lot of things within walking distance.

The hotel is absolutely gorgeous and indeed mesmerizing. We stayed in a room with a balcony and a chair offering a breathtaking view of Tokyo Bay. The room featured an electronic piano and there was live music in the lobby, adding to the elegant and gorgeous ambiance. The hotel itself is great for personal enjoyment. However, we noticed significant inefficiencies when dealing with staff. The check-in process was very lengthy. The breakfast line was long, with only one person making omelets, although typically one person can cook three at a time. I couldn't self-serve hot green tea, while other fruit juices were available for self-service. It took 30 minutes to get my tea. When we were at the bar by the lobby, no one came to take our order, and we had to attract the attention of the staff ourselves. While the building, facilities, and rooms are very nice, it is hard to say if I enjoyed my stay because the slow service was very frustrating.

Among the range of 5-star hotels in Tokyo, this one falls short of expectations (probably one of the worst price for value). Breakfast is poorly organised, with long queues outside despite many spare tables, and the selection itself is quite limited. Complimentary bottled water is restricted to just one bottle per room per day, which is unusual compared to other 5-star hotels where this is not capped. The location is also not very convenient, especially considering that Conrad Hotel, just a few minutes away, offers a far superior experience. Overall, I would not recommend this hotel.

The hotel is in a convenient and pleasant area. The entrance was welcoming, and the staff were kind and helpful. The room was clean and comfortable, including the bathroom, and the view was lovely.||There were a few downsides. Since we didn’t leave a deposit, we had to go to the reception to pay every time we ordered food or laundry, even late at night. They didn’t offer to bring a card machine to the room, which would have made things easier.||The iron and hairdryer were both very basic and could be improved. In-room dining was average. While there was an option for in-room massage, there wasn’t a dedicated space for spa services.

Had a 3 wonderful 3 night stay here. Kento from the front desk team was very kind and helpful with checking us in and recommending places to visit nearby. We saw him multiple times throughout our trip. I really enjoyed the view from the room and all the amenities such as the bathtub and shower room that make this place feel special. Breakfast here was phenomenal. I loved that they have a sampler of juices.

Incredible service, views, and room! The room is very modern with motorized blinds and tablet control. Very spacious so you can relax after a busy day in Tokyo. The room came with a pourover set so you can make craft coffee every morning. Staying here is effortless in every way and there is always a member of the staff to assist at every point of your travel. The daily breakfast is also excellent! Perfectly cooked omelets, flakey croissants, and the absolute best fruit. Can’t wait to stay here again!

The hotel left a wonderful impression! Everything is very clean and well-maintained, the rooms are cozy and comfortable, and the bed is great – although the pillows were a bit firm, it’s just a minor detail in the context of such high standards. The bathrooms are spotlessly clean, and the breakfast is delicious and varied. The staff is friendly, helpful, and always ready to assist. The location is also very convenient, whether you’re using public transport or traveling by car. In addition, every afternoon there are lovely performances in the lobby – someone plays the piano, sings, or performs with other musical instruments, which adds a special touch and cozy atmosphere to the stay. I was very pleased with my visit and would gladly stay here again if I return to this city.

We stayed at this hotel when we first got to Japan. It's a nice place with nice rooms. We were upgraded to a deluxe room and it was pretty big for Japan standards. Some of the staff spoke English so that was good. Check in process was easy and fast. The views are pretty. The park and harbor area. You can see both the Tokyo Tower on one side and the Skytree. There are three restaurants in the hotel. The bar, Chef's Theatre, and a higher end one we have not been to yet. The trains station near here are a 4 minute walk and an 11 min. We try to schedule most from the 4 min one. Not to many restaurants very close. Every night they have live music down in the lobby. It's nice but gets in the way if you wanted to eat in the bar. This is a duplicate . Yelp is working on getting rid of the two entrees on Yelp Thank you

awful experience - beware, and I am a platinum elite so i've been to a bunch of starwood properties. arriving fresh from our 14 hour flight, we were "greeted" by the guy at the VIP desk who asked to see my proof of corporate affiliation for my corporate rate. I was traveling with family and didn't bring any business cards with me, however I pulled up my picture on the corporate website and showed him along with the snippet indicating we were a subsidiary of the corporate. He told me 1) our corporate rate would only apply to one of our two top s, not the room for our kids and 2) he could only accept our corporate rate if I produced a business card AND it did not cover any subsidiaries. Exasperated I didn't try to argue and asked how much the rate would increase to. My corporate negotiated rate booked perhaps six months ago was $250 per room. The new stepped up rate increased to an unfathomable $900 per room nightly. It was 6pm and we were tired from the flight so I could neither argue nor try to orchestrate an alternative hotel for the night. I decided I would shorten our 7 night stay to just tonight and find a new home tomorrow for the remaining days. I checked out the following day and just decided to stiff upper lip the paying of $2000 for a place very far from the four seasons experience. Worse still, upon checking out, the front desk prepared our bill for a "prepaid 7 nights for the two rooms" so I was looking at a bill for $14,000. I kept my cool and just kind of laughed out loud and assured them that the rooms were not prepaid and that we had agreed the prior day I would be checking out today, and I reminded them that I even requested a late check out. They quickly realized their mistake and just charged me the $2000 usurious dollars for a night's stay. I thought of all the homeless people i could have fed with this. I do not mind spending money but I need value. This was so entirely out of whack not only with the high end hotel experience but also, importantly, other prices in tokyo, for food, events, taxis, etc

Mesm Autograph Collection Hotel The mesm Hotel is located next to Takeshiba Station and a short distance from Shimbashi Station. The hotel is realatively new, having been constructed within the last few years. The rooms are large and have lots of conveniences. Many of the rooms have balconies. We secured a room with a view of Hamariku Gardens. It was a lovely view of the city and the park. The bathroom was outstanding with an oversized shower and separate bathtub. We took breakfast every morning. The buffet included Western, Japanese and a few Chinese selections. One of the best breakfast buffets that I have had in Japan. Overall, a 5 star ++ hotel.

We loved this hotel for its unique style and amenities, as well as the convenient location. It's very close to the Hamamatsucho monorail station and railroad station--so very easy to get here from Haneda Airport. The service is outstanding from the moment you arrive. The rooms are large with great views because the reception area is on floor 16 of the building and the guest rooms are on the floors above. The bathroom in our 21st floor room had an excellent soaking tub and a combination overhead/spray shower with very good water pressure--and very roomy. The amenities are fun: A Tokyo Waves "book" in the bathroom, which contains cute boxes with toothbrush, comb, vanity kit, etc.; upscale skin care products; an electric piano; superior tea and coffee offerings that include matcha accessories and taffy; glass bottles with beer, water, and an orange drink in the refrigerator. Extremely comfortable bed with light controls on the nightstand. And of course . . . The usual Toto toilet in a separate room with a small sink for hand washing. The bathrobes are very classy and the towels are superior. There was also a very cute "bear brick" in the entryway and it turns into camouflage when a light flashes at it. We also had Sunday brunch in the Chef's Theater and the buffet was most definitely five star. All in all, we loved this place. It is most definitely a memorable hotel. I'll be back.