Mesm Tokyo, Autograph Collection

An Unforgettable 5-Star Experience at Mesm Tokyo, My trip to Tokyo in September 2025 was made truly exceptional by my stay at the Mesm Tokyo, Autograph Collection. This is more than just a hotel; it's a destination in itself. From the moment we checked in until departure, the experience was flawless, deserving of every one of its five stars.The level of service was impeccable. Every staff member, from the front desk team to the housekeeping crew, delivered world-class attention and genuine hospitality. It’s clear the hotel prioritizes guest comfort and seamless service delivery.The accommodations were just as outstanding. Our room was wonderfully large, providing a true sense of space and tranquility in the city. The bathroom was a highlight—it was beautifully appointed, featuring a convenient separate water closet and a spacious walk-in shower with a tub combo. All the amenities one would expect from a luxury property of this nature were thoughtfully provided. We made great use of the exclusive amenities, particularly the stunning Club Lounge on the 24th floor. It was always clean, comfortable, and the perfect spot for relaxing and enjoying the views. The unique Sake tasting on the balcony, overlooking the vibrant harbor, was a memorable moment that perfectly captured the spirit of a Tokyo evening. Finally, the restaurant and bar were outstanding. The quality of the cuisine and the creativity of the cocktails matched the elegance of the hotel itself.Mesm Tokyo truly sets the standard for luxury hospitality in the city. I highly recommend it to anyone seeking an exceptional, highly refined stay.

What can be said? The experience we had was phenomenal! We enjoyed everything from the exceptional room, fabulous and delicious food and the service was impressive. Honestly, I don't know how other hotels can surpass this top notch hotel. You will be blown away! The beds and pillows were so comfortable. The breakfast buffet is something we still talk about. The service staff, just ruined customer service anywhere else. Once you experience this place, you can't believe the level of care, detail and perfection they strive for each and every guest. We will definitely come back and stay with you again. Thank you to the MESM staff. You are truly amazing!!!

My first visit to Japan started with a bang staying at the Mesm. This hotel is a part of the Autograph Collection by Marriott, and they did a great job in making my stay special. They acknowledged my birthday and placed a little welcome amenity with a nice card. |The rooms are to die for, with scenic views of Tokyo and with sexy and can-be-privatized bathrooms, this full size room is nothing compared to the usual rooms you might find in other hotels. The room service was great with the pappardelle and cesar salad my two faves. I went upstairs to the rooftop bar and decided to skip that as it was a little dead in regard to the ambiance, and went to the main lobby bar instead where the margarita sadly it was one of the worst I’ve ever had, but the selection of beers saved the moment. The service was as always Japanese-perfect and so cordial and attentive. If you want to stay in a great place in Tokyo away from all the bustle but still close to tourist attractions and a metro station, this is your place.

We stayed twice in this hotel between July and August. This was our best choice of hotels for sure. From the time you arrive at the hotel to the time you depart, everything is incredible. The rooms are so clean, so beautifully decorated, beds so comfy that we slept so good. In the bathroom you will find everything you need, toothbrush, toothpaste, even hair tie! Shaver and shaving cream and the most incredible of all, the skincare routine. When you wake up, the breakfast has such selection that it is more than I was expecting. They have western items mixed beautifully with Japanese items and everything made perfect sense. I’ll try to remember everything they offered for the breakfast: selection of breads, salads, fresh fruit, fresh juices, coffee, different kinds of coffee, tea, sandwiches, rice, miso soup, steamed vegetables, salmon, quiches, different types of eggs, ramen cooked to order, omelettes cooked to order, bacon, sausage. I might not remember everything but still that’s a lot! And they are always putting fresh prepared ones, not that greasy buffet that you might see in big hotels. Definitely with lots of quality and if you have kids like I do, they provide with the special kids cutlery and cute plates. Now about then it is time to leave. Do you have another reservation in a different hotel and don’t want to haul your luggage around? No problem! Ask the awesome team and they will help you get your luggage to the next place! Incredibly helpful! The only two things I would like to point it out it is that as I was traveling with my kids and they are small kids, it would be nice if they have a microwave and coin laundry onsite which they don’t. So as we knew about this in advance, we made arrangements to do laundry in our next hotel. I know they offer the service to do it for you but it is kind of expensive. I would be back anyways because it didn’t affect too much our trip. I just made sure to pack extra for the first week we couldn’t wash.

The hotel exudes understated elegance, and every aspect—from the beautifully appointed room to the breathtaking views—reflects a meticulous attention to detail. The staff were unfailingly courteous and professional, embodying the warmth and grace for which Japanese hospitality is renowned. The room itself was thoughtfully designed, blending comfort with sophistication, and enhanced by subtle touches that made the experience feel personal and memorable. The panoramic views of Tokyo Bay and the city skyline were simply unforgettable, creating an atmosphere of calm luxury that lingered long after my stay.

The MESM was fantastic. The only thing I could say is the location is a bit far from anything tourism related. With that said, if you don't mind walking its no big deal. The closest station was about 10 mins away. The best pancakes were about 25 minutes walk. Tokyo Tower about 25 minutes. Its a western style hotel. Rooms are large and very well appointed. The shower is so big you could have a party in it. The buffet was great for traditional Japanese food as well as western fare. As a Marriott gold member I got an upgrade to the top floor. Solid view.

Thank you for our great September stay and, yes, we were MESMerized!||||We appreciated everyone's assistance in advance of and during our stay. Plus, their cheerfulness, service and wonderful knowledge was world-class.||||We loved our well appointed room with its amazing view over Tokyo Bay and the Sumida River, especially the night view. Moreover, thank you for all the welcome gifts. A Star Embassy member brought us up to our room and played piano. The refrigerator drinks were replenished daily. Your tablet video gave great instructions on use of the slow-brew coffee pot. Your Restaurant is amazing for breakfast and dinners and complimentary lobby entertainment is MESMerizing.||||Day 1 Your location was great our first day to walk about the Imperial Palace, Gardens and Ponds and the Hama-Riku Gardens and Nakajima Tea House. Plus, we appreciated the convenient nearby market and restaurants. Your Whisk bar dinner allowed us to enjoy your evening lobby entertainment was MESMerizing.||||Day 2 was our big 12-hour day trip. Thank you so very much to the MESM Hotel Star Embassy Team who organized this amazing day. Our Chauffeur/Guide "Roberto" Masaaki Ichimura expertly and safely navigated us to Hakone Owakundani Station for views of Mount Fuji, the Sulfur Springs and of course to eat kuro-tamago (black eggs). From there, Roberto placed us on the Hakone Ropeway down to Togendai Station. Next, he met us at Togendai to move us onto the Pirate Ship across Lake Ashi. From there, he took us to explore Odawara Castle Tower, Samurai and Ninja Halls. Onto a beautiful drive along the coast line to Kamakara. Once there, he took us into the Kotoku-in (Great Buddha) and the Hasedera Temple. And, he found a nice lunch in Kamakura. He returned us into Tokyo with time to walk and observe the Shibuya Crossing, visit the Tokyo Tower, drive through the Ginza District and more! We are grateful to our Chauffeur/Guide and the MESM Hotel Star Embassy Team who made all the arrangements.||||Day 3 With the MESM Hotel Star Embassy team's explanation of the 2 nearby piers and schedules - we enjoyed the Tokyo Cruise from Hinode Pier to Asakusa. In Asakusa, we learned from the Ninja/Samurai Museum, were amazed with a Rickshaw Ride and visited the Senso-ji Temple. Caught the Tokyo Cruise back to Hinode Pier. And, we returned in time for a lobby dinner to enjoy the Lobby Entertainment.||||Day 4 With the rain, we Uber'd to Ryogoku instead of taking the the Waters Takeshiba water bus. In Ryogoku, we had the honor of attending Sumo Wrestler Training at the Nakamura-beya Sumo Stable. We arranged it through Nexspark (dot) jp. Thank you to your Star Embassy Megumi Sarutaor for selecting a perfect restaurant Asakusa Imahan for its location and avoidance of my food allergies. From there to the Asakusa Kaguwa Caberet. This one-hour show was amazing, but it actually began an hour ahead. We bought the Premier seat to include a comfortable sofa, photos before the show, visits with the performers, and cocktails. And, we returned in time for the late Lobby Entertainment.||||Thank you again for a fabulous trip to Tokyo!

The Mesm Tokyo is not a five-star hotel. Full stop. I was in Tokyo for 10 days and stayed at The Andaz, The Edition Ginza, and Mesm, all rated five-star hotels, and this place didn't even come close to the quality of the other two. The only thing that is five-star about this property is the staff. They are incredible and go out of their way to accommodate guests. The concierge here was actually better than the one at the Andaz. But once you get past the flashy lobby, you'll see this property feels much more like a 3-star Marriott than a 5-star. Initially, you'll realize quickly that nothing is free, not one bottle of water at check-in or in the room. When I asked if I could buy a bottle of water, I was shown the Evian water on the restaurant menu for 2600 Yen. Regarding layout and furniture, the room isn't up to the 5-star standard either. The bathroom shower towels are too small, and the cleaning staff put water in the hand soap to avoid refilling it. The most enormous red flag is the shampoo and conditioner, which are BOLTED to the wall seven feet from the bathtub. So if you take a bath, you'll have to walk across the bathroom to get soap to wash yourself. Bolting the shampoo and body wash to the shower wall is a cheap hotel move that I only typically see in a Four Points or Aloft Marriott economy level property. To make it worse, it's "Mesm" brand soap, not Le Labo or Malin + Goetz like you typically get in 5-star hotels, it's just cheap off-brand soap. The gym is basic, with no showers, amenities, or water bottles; just some treadmills, bikes, and two benches with a simple weight rack. The restaurant has a bar but no bartender. The staff take turns making your drinks, and if you're alone, you'll enjoy sitting at an empty bar. The wine pours are 4 ounces or less depending on who you get filling your glass. They are getting 6-7 glasses out of a bottle easy and charging a premium. There's a gorgeous view out the window, and the staff stand behind you in a group, waiting to run over when you look around, a super strange setup. The food is okay, but any condiments will cost extra. I asked for Parmesan to put on my pizza, and they added a 500-yen open food charge just for a sprinkle of Parmesan! Even $1 slice shops in NYC give free Parmesan. Just ridiculous, upcharging for anything they can and cutting costs everywhere to make a penny more. Lastly the location is horrible. “Near Ginza” the property boasts; which is true, as the crow flys, but if you're walking there is a highway and major trainline you need to navigate around/across. It's going to take you 40 minutes to get to anything except the family mart across the road. Honestly, I wouldn't stay here again, even if it were half the price. Save yourself thousands of yen and get a better experience booking the nearby Marriott or Sheraton properties, or better yet spend 20% more to get a real 5-star hotel!

We stayed at this hotel when we first got to Japan. It's a nice place with nice rooms. We were upgraded to a deluxe room and it was pretty big for Japan standards. Some of the staff spoke English so that was good. Check in process was easy and fast. The views are pretty. The park and harbor area. You can see both the Tokyo Tower on one side and the Skytree. There are three restaurants in the hotel. The bar, Chef's Theatre, and a higher end one we have not been to yet. The trains station near here are a 4 minute walk and an 11 min. We try to schedule most from the 4 min one. Not to many restaurants very close. Every night they have live music down in the lobby. It's nice but gets in the way if you wanted to eat in the bar. This is a duplicate . Yelp is working on getting rid of the two entrees on Yelp Thank you

awful experience - beware, and I am a platinum elite so i've been to a bunch of starwood properties. arriving fresh from our 14 hour flight, we were "greeted" by the guy at the VIP desk who asked to see my proof of corporate affiliation for my corporate rate. I was traveling with family and didn't bring any business cards with me, however I pulled up my picture on the corporate website and showed him along with the snippet indicating we were a subsidiary of the corporate. He told me 1) our corporate rate would only apply to one of our two top s, not the room for our kids and 2) he could only accept our corporate rate if I produced a business card AND it did not cover any subsidiaries. Exasperated I didn't try to argue and asked how much the rate would increase to. My corporate negotiated rate booked perhaps six months ago was $250 per room. The new stepped up rate increased to an unfathomable $900 per room nightly. It was 6pm and we were tired from the flight so I could neither argue nor try to orchestrate an alternative hotel for the night. I decided I would shorten our 7 night stay to just tonight and find a new home tomorrow for the remaining days. I checked out the following day and just decided to stiff upper lip the paying of $2000 for a place very far from the four seasons experience. Worse still, upon checking out, the front desk prepared our bill for a "prepaid 7 nights for the two rooms" so I was looking at a bill for $14,000. I kept my cool and just kind of laughed out loud and assured them that the rooms were not prepaid and that we had agreed the prior day I would be checking out today, and I reminded them that I even requested a late check out. They quickly realized their mistake and just charged me the $2000 usurious dollars for a night's stay. I thought of all the homeless people i could have fed with this. I do not mind spending money but I need value. This was so entirely out of whack not only with the high end hotel experience but also, importantly, other prices in tokyo, for food, events, taxis, etc

Mesm Autograph Collection Hotel The mesm Hotel is located next to Takeshiba Station and a short distance from Shimbashi Station. The hotel is realatively new, having been constructed within the last few years. The rooms are large and have lots of conveniences. Many of the rooms have balconies. We secured a room with a view of Hamariku Gardens. It was a lovely view of the city and the park. The bathroom was outstanding with an oversized shower and separate bathtub. We took breakfast every morning. The buffet included Western, Japanese and a few Chinese selections. One of the best breakfast buffets that I have had in Japan. Overall, a 5 star ++ hotel.

We loved this hotel for its unique style and amenities, as well as the convenient location. It's very close to the Hamamatsucho monorail station and railroad station--so very easy to get here from Haneda Airport. The service is outstanding from the moment you arrive. The rooms are large with great views because the reception area is on floor 16 of the building and the guest rooms are on the floors above. The bathroom in our 21st floor room had an excellent soaking tub and a combination overhead/spray shower with very good water pressure--and very roomy. The amenities are fun: A Tokyo Waves "book" in the bathroom, which contains cute boxes with toothbrush, comb, vanity kit, etc.; upscale skin care products; an electric piano; superior tea and coffee offerings that include matcha accessories and taffy; glass bottles with beer, water, and an orange drink in the refrigerator. Extremely comfortable bed with light controls on the nightstand. And of course . . . The usual Toto toilet in a separate room with a small sink for hand washing. The bathrobes are very classy and the towels are superior. There was also a very cute "bear brick" in the entryway and it turns into camouflage when a light flashes at it. We also had Sunday brunch in the Chef's Theater and the buffet was most definitely five star. All in all, we loved this place. It is most definitely a memorable hotel. I'll be back.