Elsibeth C.
Yelp
Where do I begin, party of 19 for my niece's birthday, Meso Maya on Hulen, reservation for 7pm, most of us arrived by 6:40 but they refused to sit us at 7pm until everyone arrived, my sister was delayed in traffic coming from Richardson so the manager, who was called by the servers to deal with the request, very rudely and with a totally unacceptable unwelcoming attitude said he would only sit the ones there, but clearly established he would NOT set up a place for my sister and her husband at the table. Mind you the restaurant had zero business, that should have been the first sign to run. We had to share menus because they set out about 10 menus for 19 people. When my sis and her husband arrived, we had to pull up a table and chairs and go hunt for utensils ourselves. It took them a while to come take our drink order, one server for 19 people, the others standing around watching. Lemons were left out of the order. When we asked her for them, she ignored us and walked away.
They brought chips and salsa out, salsa was quite gross, might I add. This place is Mexican-wanna-be food, not one bit authentic. Eventually our order was taken by a server who was not the least friendly, no need to offer customer service when you have a guaranteed tip. if I had to guess, I'd say she was either related to the short guy (manager) who gave us attitude when we came in or it's just a standard practice to display a less than kind attitude with paying customers at Meso Mayas. Zero flexibility with substitutions by the way.
Waited over an hour for our food. Did I say the place was empty?
There were items that were either wrong or missing from our order, in addition the only beans they have contain pork, so if you eat no pork, you're SOL. Quesadilla order comes with more cheese than tortilla washed in a "more-onion-than-avocado guac" and what they call pico, but there must have been a shortage of tomatoes in that kitchen...no sour cream, so "Yes, we charge for a side of crema if you want one"
We asked if they could sing for my niece's birthday because, well, I guess we expected them to make up for the lack of everything else, but it was too much to ask "No, we don't sing for birthdays"
Food was greasy, overpriced, on top of that you're charged 20% on your food AND your taxes which ends up being about 22% gratuity for the lousiest service we have ever received.
The cherry on top was when they made my niece pay for the entire bill, as they do not split checks and because she's the one that made the reservation. My sister offered to pay and they told her "next time" as if we would be stupid enough to set foot in that sorry excuse of a restaurant. I don't know how that place is still in business because they don't have the slightest idea of what customer service is.
We will not only not go back, but we will find a way to discourage anyone we know from going through such an unpleasant experience at Meso Maya.
