Natalia S.
Yelp
VERY BAD SERVICE & LUKE WARM/COLD FOOD. We came here this past weekend and had awful, unfriendly service. Our table was purposely ignored entirely and given luke warm/cold food. Sad to say I used to LOVE this place but not anymore. I honestly can't believe they permit such awful service.
We visited on a Saturday and were seated right away. They gave us a lovely booth for two. The decor, music, and atmosphere is absolutely lovely and we were looking forward to a very nice dining experience. Too bad we were given the EXACT OPPOSITE.
In the beginning our server was friendly, funny, and helpful. He was charming and even took photos for us. We ordered drinks and an appetizer to start. We were talking and enjoying our appetizer of the Sautéed Prawns with some pita bread, they're delicious! Definitely my favorite thing here so far. After talking for about 20-30 minutes, we realized our server had completely forgotten us and never came back to take our food order. Oddly enough the tables on both sides of us (that arrived 10-15 after us) had already gotten all of their food, drinks, and everything.. Strange.
Our server forgot about us but attended to everyone around us... Finally when a busser came to take away our empty appetizer dishes. I asked if he could please send someone to take our order. We were literally starving. He asked who and we said, "we don't know his name but he is a bald guy." The busser sent over the Manager instead. The manager came to take our order on a paper with a pen. Thank you.
Shortly after our server came running over to take our order. He was all sweaty and clearly flustered. I understand being busy and having the responsibility of different tables, but all we wanted was to just take our food order we were waiting for over 30+ minutes. Everyone around us had food and we were starving at the table...
Anyway he took our order and we were happy to continue our conversation like nothing happened. No big deal right? WRONG because when our food arrived... it was NOT hot or fresh at all.. but the food we received was LUKE WARM and cold. I can't help but feel like they left our food to sit out until it was nolonger fresh on purpose...
Who delivers a lukewarm New York Strip over very cold dressing??? WEIRD. I ordered the Lamb Shank and it was quite lovely but also not as hot and fresh as it should be. It was very moist and had a very nice savory flavor to it. BUT since the food was more on lukewarm side, not hot and fresh I didn't enjoy it much sadly.
We also got the New York Strip, which I think we would've loved if it hadn't been LUKEWARM as well. It is VERY STRANGE to receive a steak that is not even hot or very warm at all. I'm not sure if the bottom is supposed to be actually COLD. Is it? The bottom dressing was cold like out of a refrigerator.. The steak was cooked perfectly, but they clearly waited a LONG time to bring the food to us for some odd reason because is it luke warm?? Not hot at all.
At this point it felt like we were given BAD SERVICE on PURPOSE. Our experience was very uncomfortable with the server because honestly we could have easily gotten over the fact that he forgot to take our order.. BUT it was the fact that he was clearly UPSET with us for asking for someone else's help. He was no longer smiling or talking to us at all and he never checked back on us. He checked on everyone around us at least 3/4 times while NOT checking on us. It was deliberate and very unprofessional.
The server finally came back towards the end to take away an empty plate, but said nothing to us. He was so awkward and weird after we asked for someone else's help. Even at the end, the server never came back to check on us. A tall manager (or worker) lady came and asked if we needed anything. We got the check from her and paid the bill with her as well. Not our server. We decided that we would still tip him even though he purposely treated us unkindly and regardless of the VERY BAD service we received and weird luke warm food..
We both agreed that we are never coming back here due to how unprofessional the server was and the fact that I honestly think they gave us lukewarm + cold sauce on purpose. Absolutely AWFUL service.
Honestly if he would've just apologized and taken our order and given us hot food, we would've forgotten about the fact that he forgot to take our order in the first place. But the fact that he purposely helped everyone around us and ignored our table entirely ON PURPOSE and then we ended up with cold/lukewarm food is very unacceptable and unprofessional.