Lydie V.
Yelp
This is not a review I enjoy writing, but after two disappointing experiences, I feel it's necessary.
First time:
We made a reservation through OpenTable and arrived, only to be told the restaurant was hosting an event and could not honor our reservation. The staff apologized and said they would send a gift card to make it right -- but we never received anything.
Worse, even though we showed up, the restaurant marked us as a no-show in OpenTable, causing my wife's account to be suspended. We called and asked them to correct it multiple times, but they never did. My wife's account is still not reinstated.
Second time:
We decided to give it another chance and made another reservation (our cousin made). We were seated, waited about 15 minutes, and then someone finally came over our table to tell us the "kitchen system" wasn't working, and they couldn't serve any food.
We were a group of six, arriving at dinnertime after a long drive from the Eastside. Finding another place last-minute was not easy. Once again, they took my information promising to send a gift card -- but based on our first experience, we are not holding our breath.
This isn't about getting gift cards. It's about basic respect for your customers and making things right. We invested time and effort to dine here twice, and both times left frustrated, hungry and disappointed.
As a small business owner myself, I understand things can go wrong -- but how you handle those moments is what truly defines good service.
I don't usually leave reviews like this, but after yesterday, I felt compelled to share. I hope no other guests have to experience the same treatment.