Jessie Bown
Google
1 star for the food being filling and 1 for the view.
This lodge does not respect reservations, or perhaps they don't want group reservations of elderly in wheelchairs. 🤷♀️
I arrived with a group of LTC residents to the lodge at 11:24am. for our 11:30 reservation, and it took about 10 minutes to unload them and get them seated in the restaurant. Once settled, in about 10 minutes, the wait staff had taken our order. All was well... until it wasn't. The eldery residents we had brought out for lunch waited OVER AN HOUR for their food. Meanwhile, we learned the lodge CEO was seated behind us (after we had arrived), and her party was served before us. After we received our meal and her party left, she proceeded to approach us and try to mitigate our frustrations. She suggested we make a reservation NEXT TIME, which we had done already for the current visit. She then suggested we order our food ahead NEXT TIME. So we asked how do we do that and she couldn't answer that on the spot, fine. We then asked her if there was a takeaway menu or a menu online, and NO there is not.
Needless to say, there will be NO NEXT TIME because the kicker to this story is that this current visit was the next time. A few weeks before, staff had taken the same size group out to this restaurant, and the same long wait occurred, but nothing was addressed.
We would have loved to continue to take our residents here because of the close proximity to our facility. However, being made to feel our long wait was our fault🤬, there will be no further outings here.