Chiara S
Google
*Sep 26 Update from 1 to 3 stars: This issue has been resolved. Owner/executive chef, Stephan, took full accountability for both the safety lapse and the handling failures. He offered a sincere apology and provided an appropriate resolution.*
I was shocked to find a small metal shard in my dish (tuna dish part of the isda, sabaw , kanin course) during dinner today. I immediately showed it to the chef, but instead of receiving an apology or any reassurance, the incident was brushed off without acknowledgment.
What made this worse was the lack of responsibility shown. I chose not to escalate it further at the time since it’s my sister’s birthday and I didn’t want to ruin the night, but that doesn’t make the situation any less unacceptable. Food safety should always come first, and basic courtesy would have gone a long way.
For a restaurant ranked among Asia’s Top 50, this was deeply disappointing. Accidents can happen, but ignoring them and leaving a guest feeling dismissed is not the standard I expected. I sincerely hope management addresses this properly, both in terms of guest safety and making amends for the experience.
Sep 24 update: Management reached out to my sister, who made the reservation, but not to me — the guest who actually found the metal shard, reported it, and was the one in danger of ingesting it. That feels dismissive, since the issue happened directly to me. Nothing feels resolved. 🤷🏻♀️